There is a known issue regarding a software update required to keep using the heat and cooling options on 2015 and older eGOLF models. Without this patch the heating and cooling of the vehicle will cease to operate. This includes the defogging capability for front and side windows in cold weather. On more than one occasion, I have had to wipe condensation from the windows while driving due to the failure of the heat pump. VW is aware of this software issue, but for vehicles out of the standard warranty will require a service diagnostic fee as well as a large repair cost for essentially a software upgrade. VW owns the diagnostic tools and software so there is no third party way to fix this issue. Affected vehicles should have the software update applied so visibility is not affected during driving. TSB attached

- North Branford, CT, USA

The trim located around the gear selectors has separated leaving a sharp chrome edge that cuts your hand when reaching into the cubby beyond the shifter. This issue was corrected by VW Canada in a recall but not by VW US. It is a known issue and is prevalent across the golf lineup.

- San Diego, CA, USA

When I went to unplug my car in my garage, the charging port would not release the charger. When I looked it up online, I found that many people who owned 2015 E-golfs had the exact same problem and that none of the electrical resets would work to get the charging port to release the charging cable. (https://www.myvwegolf.com/forum/viewtopic.php?F=12&T=839&start=60) I tried all the electrical resets anyway, but nothing worked. The car was locked down, and it would not even let me put it in neutral, so it could not be rolled on to a tow truck. The tow truck damaged the undercarriage of my car trying to get it out of my garage as a result. I had the car towed to the luther westside VW dealership in minneapolis, mn, and they want to charge me a deductible even though the frequency of this issue points to a manufacturing defect. The charging port should be recalled. People are being stranded over and over again because VW won't take responsibility for this.

- St. Paul, MN, USA

Car will not detach/release from charger in intermittent but regularly occcurring frequency. Happen about once weekly. Leaves driver stranded. Have now started using rubber mallet to tap charger free. Vehicle is always stationary.

- Davis, CA, USA

The 2015 and 2016 egolf's have a charging fault which prevents the charge plug from being removed from the car. This permanently attaches the car to the charger it is connected to, be it at home, in a mall, at the grocery, etc. The issue is described in detail here: www.myvwegolf.com/forum/viewtopic.php?F=12&T=839

- Camarillo, CA, USA

On August 28 2016 prior to charging E-golf, charging system failed causing the damage on the electrical system and battery. The car was parked on the ucsd thornton parking lot. At that time car odometer shows 8727 miles. Volkswagen didn't (failed to) inform me about the recall for the software that control charging system and battery charging. Not sure if the software for the battery/charging system is the only problem since the Volkswagen of America state that battery needs to be inspected, tested and if broken fixed or replaced. Since then the car has been unable to start or move. Volkswagen of America take the car to oxnard the only available service center for E-golf in California. The car has not been fixed yet since the August 29th when the car has been diagnosed with the battery and electrical issues.

- San Diego, CA, USA

The E-golf lost ability to drive, there is a red triangle with an exclamation mark on the dash, and the red car icon with an exclamation on it, indicating a "electrical error" according to the manual. All other functions of the car seem to be working, except it won't start, and the key fob lock/unlock is not responding, so my car is stuck in the middle of the parking lot unable to move. Having the no choice because my car was not moving and sitting in the middle of the valet parking lot, I told them to do it, in the mean time the valet had "his boss" come and look at the car, this guy took my key fob, pressed lock/then unlock, held if close to the stop/start button, and depressed the brake, suddenly the car restarts, dials move, he does this a few times and now the car is completely normal.

- Burbank, CA, USA