Volvo TSB #SMB00-288-2021-0

2013 Volvo S60

TSB Document:

Affected Component: EQUIPMENT

Summary
Volvo?s Warranty Department tracks Retailer warranty spending by utilizing the Warranty Retailer Counseling Process (WRCP). The WRCP is used to gauge individual retailer performance on objective measures over time. By setting clear performance expectations and parameters and assisting retailers in focusing on individual processes and procedures, all retailers are provided with adequate tools to help achieve the ultimate goal of qualifying for self-authorization status.

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Date Published
FEB 19, 2021
NHTSA TSB #
10188881
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