The contact owns a 2019 Volvo XC40. The contact stated while driving at various speeds, while his wife was seated in the passenger-€™s side front seat using an orthopedic back support, the air bag warning light illuminated. The contact stated that while not using the back support, the air bag sensor worked as designed. The contact stated that his wife used the back support due to physical issues and had used the lumbar support cushion to ease pain. The contact drove the vehicle to a dealer who advised that the only way to stop the sensor from being deactivated by the lumbar cushion was deactivating the sensor which was illegal. The manufacturer had been informed of the failure. The vehicle was not repaired. The failure mileage was approximately 26,000.

- Naples, FL, USA