This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Purchased a new 2020 XC90 T6 inscription with the air suspension. From the first time pulling into our driveway, there was a distinct, muffled, aggressive "thump" in the front and rear end. The sound is independently from the front or rear suspension, depending on which is going over a bump. This occurs consistently when in slow speeds and going over an abrupt bump, such as a speed bump or an aggressive cut out in a driveway which is made for water run off. Once the suspension compresses, the thump occurs on decompression (rebound). I took it into the original dealer (Volvo of tucson). A 2019 XC90 T8 momentum (with air suspension) was given as a loaner. As expected, the loaner vehicle made the exact same thump sound from the front and rear suspension over the exact same bumps. The dealer could not replicate the sound on my car. I provided them with NHTSA id #'s: 10148803 and 10128173 (Volvo bulletin #'s: TJ32978 and TJ3303.1.1). No response yet as to the problem or correction.
- San Tan Valley, AZ, USA
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- San Tan Valley, AZ, USA