Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: Engine cradle rot is a serious problem in the 2004-05 Chrysler Pacifica. Chrysler admits they didn't apply enough coating to the vehicle's sub-frame during assembly, but only offered to cover a very small portion of the vehicles they messed up.

So what happens when your engine cradle rots? Well, the engine could fall out for starters. It could also cause problems with the suspension and other components but did I mention THE ENGINE CAN FALL OUT? The worst part is you might not know because there's no way to see the problem without getting under the car.

If you have a 2004-05 Pacifica, make sure to have your mechanic inspect your sub-frame for rust and corrosion.

10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
104,750 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Chrysler Pacifica body / paint problems

body / paint problem

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2004 Chrysler Pacifica Owner Comments (Page 2 of 5)

« Read the previous 20 complaints

problem #77

Mar 042016

Pacifica

  • 200,000 miles

A D V E R T I S E M E N T S

My car started making loud noises when I hit a pot hole. I took it to my mechanic he said the frame is rusting trough.

- Rapid City, MI, USA

problem #76

Jan 042016

Pacifica

  • 115,000 miles
The contact owns a 2004 Chrysler Pacifica. The contact stated that frame of the vehicle was rusted. The vehicle was taken to a dealer where it was diagnosed that frame was completely rusted and that the engine was soon to detach from the vehicle. The technician recommended that the vehicle not be driven until the frame was repaired. The manufactured was not made aware of the failure. The failure mileage was 115,000. The VIN was not available.

- Grand Rapids, MI, USA

problem #75

Dec 212015

Pacifica

  • 114,000 miles
The contact owns a 2004 Chrysler pacific. The contact stated that while replacing tires on the vehicle by a service station, it was informed that the engine cradle of the vehicle had corroded. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 114,000.

- Columbus, OH, USA

problem #74

Dec 012015

Pacifica

  • 120,000 miles

A D V E R T I S E M E N T S

The contact owns a 2004 Chrysler Pacifica. The contact stated that while the vehicle was being inspected, it was discovered that the sub frame had rusted and corroded. The vehicle was deemed unsafe to drive. The cause of the failure was not determined. The manufacturer was not notified of the failure. The VIN was not available. The failure mileage was 120,000. Updated 02/18/16

- Medfield, MA, USA

problem #73

Nov 102015

Pacifica

  • 101,300 miles
The contact owns a 2004 Chrysler Pacifica. The vehicle was taken to the dealer for routine maintenance and it was discovered that the engine cradle had excessive rust and fractures and needed to be replaced. The dealer informed the contact that the vehicle was not safe to drive. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 101,300.

- Chicago, IL, USA

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problem #72

Nov 102015

Pacifica

  • 101,300 miles
Took in Pacifica for general maintenance. Upon inspection, it was brought to my attention that my frame or cradle was severely corroded. Chrysler customer care said there is nothing they will do for me. It is a $2800 repair through the Chrysler dealership. Not acceptable!!! I have a vehicle that is too dangerous to be on the road and Chrysler will acknowledge nothing! I have photo's of corrosion from dealership!

- Chicago, IL, USA

problem #71

Oct 312015

Pacifica

  • miles

A D V E R T I S E M E N T S

Vehicle subframe severely rusted and corroded, informed unsafe to drive, many other owners with this issue. Motor could fall out and no help at all from Chrysler.

- Hagerstown, MD, USA

problem #70

Oct 272015

Pacifica

  • miles
Took vehicle in for service and was told the undercarriage was rusting out, is this not a recall??

- Terre Haute, IN, USA

problem #69

Oct 232015

Pacifica

  • 116,000 miles
The contact owns a 2004 Chrysler Pacifica. The contact stated that when the vehicle was taken to be serviced, the technician informed that the engine cradle was corroded and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 116,000.

- Cumberland, RI, USA

problem #68

Oct 202015

Pacifica

  • miles
Engine cradle is rusted I called Chrysler they said too bad that I would have to pay for it. This car will not pass pa. Inspection with this rust issue it is un safe to drive.

- Ellwood City, PA, USA

problem #67

Aug 302015

Pacifica

  • 156,000 miles

A D V E R T I S E M E N T S

The contact owns a 2004 Chrysler Pacifica. While an independent mechanic was replacing the struts and the hub, the technician diagnosed that the entire frame underneath the vehicle was rusted. The vehicle was unsafe to drive. The manufacturer was notified, but declined to offer any assistance. The dealer stated that the vehicle was out of warranty and advised the contact to salvage and sell the usable parts. The vehicle was not repaired. The failure mileage was 156,000.

- Gwinn, MI, USA

problem #66

May 012015

Pacifica

  • 100,000 miles
The contact owns a 2004 Chrysler Pacifica. The contact stated that while at an independent mechanic for repairs, the technician diagnosed that the entire sub frame was corroded and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 100,000.

- Indianapolis, IN, USA

problem #65

Jul 292015

Pacifica

  • 100,000 miles
The contact owns a 2004 Chrysler Pacifica. While driving at approximately 65 mph, there was a noise emerging from the engine area. The vehicle was taken to the independent mechanic who diagnosed that there was a hole on the engine cradle caused by rust. The entire engine frame was rusted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000. Updated 09/10/15

- Lilroy, PA, USA

problem #64

May 282015

Pacifica

  • 131,670 miles
Was looking underneath my 2004 Chrysler Pacifica and noticed a hole in the engine cradle (sub frame). Took vehicle to my local Chrysler service department for evaluation of engine cradle. Service manager stated after evaluation of vehicle that engine cradle has a perforation (hole) in it. This is a safety issue because engine cradle could break while driving and cause an accident.. he looked up service bulletin number 13-001-12. The service bulletin states Chrysler will fix vehicles built between February 23, 2004 through March 31, 2004. When service manager looked up build date for my vehicle, it was built on February 16, 2004. Since my vehicle was built 6 days before February 23 he could not fix vehicle under warranty. He advised me to call Chrysler customer service. I did so on May 29,2015. They refused to fix it under warranty because it was built 6 days before febraury 23. When I asked to speak with her supervisor, she refused saying, he will refuse claim. This is a major safety issue. If engine cradle breaks while driving, your suspension will break collapsing the wheel under the vehicle causing loss of control of vehicle. This could lead to serious injury and possibly death of occupants of vehicle and other vehicles that may be involved in accident. On the safercar.gov site many people have filed complaints for the same problem. Please order a recall of the 2004 Chrysler Pacifica for this problem. Chryler won't do it unless forced to do so. NHTSA please do what is right and order a recall for this problem. Thank you

- Hilliard, OH, USA

problem #63

Jul 132015

Pacifica

  • 126,899 miles
I went to go wash my 2004 Pacifica and when I got down on my hands and knees to wash the tires I noticed some rust under car so I got on my back and looked under my car and noticed my whole subframe was completely rusted out on both sides.I'm not to happy and I feel as if their should be a law suit filed.I have since read complaints and so far I havnt come across one person who lives in a snow state were the roads are salted in winter who have not had a rusted sub frame on their Pacifica.I don't know what the hold up is with Chrysler fixing what they sold to us!!!

- Strafford, NH, USA

problem #62

Dec 312014

Pacifica

  • 120,000 miles
The contact owns a 2004 Chrysler Pacifica. While driving at 30 mph, the vehicle jerked and the contact heard a noise coming from the front of the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the engine cradle was corroded and needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was 120,000. The VIN was unavailable.

- Liverpool, NY, USA

problem #61

Mar 162015

Pacifica

  • 172,965 miles
Bought car in for routine oil change and was informed of severe rust on K frame assembly and that car was dangerous to drive

- Hawthorne, NY, USA

problem #60

May 182015

Pacifica

  • 145,820 miles
The sub frame of my 2004 Pacifica is rusted very bad with holes in the frame. My mechanic says it is unsafe to drive. Chrysler says they will not be able to assist with the repair.

- Macomb, MI, USA

problem #59

Oct 152014

Pacifica 6-cyl

  • 110,000 miles
The engine cradle, was riddled with corrosion and rust. During the driving the vehicles vibrate. My car in for routine maintenance, we are discovering that subframe and engine cradle rust. This is actually driving time bombs.

- Athens, OH, USA

problem #58

Apr 132015

Pacifica 6-cyl

  • 60,306 miles
2004 Chrysler Pacifica, original owner, 60306 miles. Car was being serviced and the subframe has almost completely rusted out, making the car undriveable. Contacted local dealer and was given Chrysler cust service number. Car built in Sept 2003, said dos not qualify for Chrysler (apparently secret) extended warranty. Filed a complaint with Chrysler, but they will not provide any reply to their "review". we were fortunate that we were not seriously injured, or killed as a result of this quality issue..... and subsequent refusal to correct by Chrysler. Anyway to investigate this consumer safety issue?

- Medina, OH, USA

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