Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.

From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.

The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.

Have we mentioned all the reports of complete engine failure due to oil sludge?

10.0

really awful
Crashes / Fires:
15 / 0
Injuries / Deaths:
17 / 2
Average Mileage:
48,265 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Dodge Durango seat belts / air bags problems

seat belts / air bags problem

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2004 Dodge Durango Owner Comments (Page 1 of 6)

problem #104

Aug 172016

Durango

  • miles

A D V E R T I S E M E N T S

The contact owns a 2004 Dodge Durango. The contact received a recall notice for NHTSA campaign number: 16V352000 (air bags). The contact stated that the parts needed for the recall remedy were still not available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Myrtle Beech, SC, USA

problem #103

Sep 232016

Durango

  • miles
Takata recall. The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign numbers: 15V313000 (air bags) and 16V352000 (air bags) however, the part to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect and VIN tool confirms parts not available.

- Lebanon, MO, USA

problem #102

Sep 132016

Durango

  • 209,000 miles
Takata recall. The contact owns a 2004 Dodge Durango. The contact stated that the air bag warning indicator illuminated. The vehicle was serviced per NHTSA campaign number: 15V313000 (air bags), but the air bag warning indicator illuminated three months after the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 209,000.

- Hampton, SC, USA

problem #101

May 292015

Durango

  • miles

A D V E R T I S E M E N T S

Takata recall - I have been waiting for more than a reasonable time to have my driver's and passenger side airbags repaired or replaced.

- Spokane, WA, USA

problem #100

Sep 052016

Durango

  • miles
Takata recall- I have been waiting more than a reasonable time to have the driver and passenger side airbags to be replaced.

- Spokane, WA, USA

problem #99

Jul 272016

Durango

  • miles
Got a notice that my airbag has a recall

- Fall River, MA, USA

problem #98

Aug 082016

Durango

  • 129,180 miles

A D V E R T I S E M E N T S

Safety recall is being delayed. Took car in for repair and got response: "parts not available", "recall incomplete. Remedy not yet available".

- Victorville, CA, USA

problem #97

Jul 012016

Durango

  • miles
Takata recall. The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 16V352000 (air bags). The part was not available within a reasonable time frame to schedule the recall repair for an extended period of time. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

- Sparta, WI, USA

problem #96

Jun 202016

Durango

  • miles
Takata recall. The contact owns a 2004 Dodge Durango. The contact stated that the vehicle was taken to the dealer for NHTSA campaign number: 15V313000 (air bags). The dealer stated that the repair was completed but, a few days later, the air bag warning light remained illuminated. The contact was uncertain if the remedy provided a solution for the repair and notified the dealer. The contact later received a second notice for NHTSA campaign number: 16V352000 (air bags) and the parts were not available within a reasonable time frame to schedule a recall repair. The failure mileage was unknown. VIN tool confirms parts not available.

- Kansas City, KS, USA

problem #95

Feb 012016

Durango

  • miles
I have been waiting for mine to be replaced for a very long time! I finally got a call for an appt at a place 25 minutes away to fix my airbags then when it was about time for my apt they called and said they ran out of parts and would call me when they got more from the company. That was a very long time ago and still no word. I was told that this isn't really a recal that it has actually never happened to anyone so I shouldn't worry about this recall. The first call was in Feb after I had called months prior to get an appt they made me an appt for March then called before it to tell me they had no parts.

- Lawrenceburg, TN, USA

problem #94

Jul 112016

Durango

  • 227,000 miles

A D V E R T I S E M E N T S

Takata recall. The contact owns a 2004 Dodge Durango. While driving 40 mph, the contact swerved off the road and collided into a tree. The air bags did not deploy. A police report was filed and there were no injuries. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 16V352000 (air bags). The manufacturer was not notified of the failure. The failure mileage was approximately 227,000. VIN tool confirms parts not available.

- San Luis, CO, USA

problem #93

Jul 222016

Durango

  • miles
Takata recall

- North Las Vegas, NV, USA

problem #92

Jul 012016

Durango

  • miles
Takata recall. The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 16V352000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- China Grove, NC, USA

problem #91

Jul 032016

Durango

  • miles
Takata recall. The contact owns a 2004 Dodge Durango. The contact received a notification of NHTSA campaign number: 15V313000 (air bags); however, the parts for the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- South Burlington, VT, USA

problem #90

Jul 012016

Durango

  • miles
2004 Dodge Durango. Consumer writes in regards to dealership has no remedy/repairs for driver airbag inflator housing recall notice.

- Truckee, CA, USA

problem #89

May 272016

Durango

  • 197,000 miles
Takata recall. I brought my Durango in to the dealer for the takata recall. They told me the work was done. They mailed me a receipt. Unfortunately, it appears that they transposed the last two digets of the VIN. Therefore, my vehical shows the recall not done and probably some other Durango being done. I have contacted both the dealer and Dodge corperate. As of now, I don't know if my vehicle was fixed! contacted Dodge corperate 5/27/2016. Their reference data is: Reference number: 29362417 email case number: 3341077.

- Schenectady, NY, USA

problem #88

May 252015

Durango

  • miles
The contact owns a 2004 Dodge Durango. The contact received a recall notification for NHTSA campaign number: 15V313000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The VIN was invalid. The contact had not experienced a failure. Parts distribution disconnect.

- Rayne, LA, USA

problem #87

Jun 142016

Durango

  • miles
The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Attalla, AL, USA

problem #86

Jun 062016

Durango

  • miles
The contact owns a 2004 Dodge Durango. The contact recieved notification of NHTSA campaign numbers: 14V770000 (air bags) and 15V313000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. Also, the check engine light was illuminated. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.

- Starkville, MS, USA

problem #85

Sep 252015

Durango

  • miles
The contact owns a 2004 Dodge Durango. The contact stated that while driving at various speeds, the air bag warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the air bag warning light may have failed due to another issue, not directly associated with NHTSA campaign number: 15V313000 (air bags) for which the contact had previously had the vehicle repaired for. The contact stated that the remedy failed to repair the vehicle and that the air bag warning indicator remained illuminated after the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown.

- Washington, DC, USA

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