This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The door latch sensor doesn't seem to be working. The door is closed but is says it's not. I can not lock the doors and my overhead lights stay on and the battery will die. I've taken it into the dealership before and they say the sensors are dirty and they cleaned them, but it didn't fix the problem. It happens at all times (stationary or moving)
Drivers side door ajar warning indicator will not shut off. The interior dome light stays on until approx moving 5mph. A few times the light came back on when stopped at a red light or stop sign. The doors will not stay locked, as the system thinks the door is open. After stopping and exiting the vehicle, you are unable to lock the door using the key less entry keypad. The only way to lock the doors is to use the key fob. This was an intermittent problem, now the warning light stays on all the time.
Driver side door ajar indicater stays on after door has been closed. Overhead lights stay on when door ajar indicated is engaged which is a driving hazard at night. This issue occurs both when idle and while driving.
- Amarillo, TX, USA
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My driver door ajar light stays on and will not lock the doors even though it is clearly shut completely. This allows the dome light to remain on also. After several times of opening and shutting it finally registers that it is closed. Had my mechanic look at it he cleaned it and lubed it which cleared it for a day but is doing it again. Looks like it needs a whole new door latch. I have found many complaints about this same issue but no recall from Ford. This has been happening for approx. 1 month but has gotten progressively worse.
My driver side door ajar alarm is constantly activated, even when the door is shut tightly. Because the door ajar is always activated my car alarm has started going off randomly, so now I can no longer lock my car without fear that the alarm will be set off while I'm away from the vehicle. While driving the sensor for the door ajar keeps dinging, which is very distracting and causes confusion. It also refuses to go off no matter how many times I try closing the door, so there is no way so stop the dinging or alarms while the vehicle is in operation.
At the end of February my "door ajar" light kept staying on after closing it- I had to repeatedly close it to get the light to go off. On March 5th my vehicle lost power while traveling down a main highway at night with my 2 year old daughter. I had to pull over and wait for someone to come help us. I am just thankful I wasn't on a major highway or interstate when this happened. I called Ford on March 7th to question it and they told me to take it in. I learned on March 15th that the driver's side door latch had gone bad and since it stayed on it killed my battery along with my throttle body had gone bad in my car as well. I researched and found several other Ford models that had these same issues with recalls or customer satisfaction programs but my particular vehicle and parts weren't covered. I have in turned been waiting now 5 weeks for the throttle body part for my car, which has left me having to borrow a way to go because I can't afford to fix my car and pay for a rental. Ford still will not tell me why the part is backordered. I don't see why its my responsibility to pay for these repairs when there are so many other Ford in this year range with these same issues that are being covered. I never thought it would take 5 weeks to come up with a part and now the anticipated ship date has been moved from April 8th to April 28th. This is uncalled for. My car is my only way to go and too new to be having these types of issues. My only assumption is there are an excessive amount of Ford vehicles with these same issues and Ford should be covering them for faulty parts.
Driver's door ajar light stays on and dings when the door is clearly closed. After opening and closing several times it will sometimes go out but and soon as I slow to stop it comes back on. Sometimes the dome light stays on too.
Vehicle continues to alarm drivers door ajar even though it is shut, I am told it is a common issue with the door latch sensor, because of this the vehicle does not sense that the door is shut, it continues to ding and flash between "driver door ajar" and "shift to park" because of this, none of the doors lock and the interior lights stay on (very troublesome at night)
When shut, the door does not register as such. I have had to open/close it several times before the "door ajar" signal goes off. This issue has been progressively worsening, and now I believe the 'sensor' has completely failed. The door shuts, locks, and arms the alarm, yet the dome light and ajar symbol continue to stay on. Ford has told me this is a "wear and tear" issue that they will not cover! I have seen this issue affect many Ford models between 2001-2015 but more prominently when it comes to the Edge. I got the vehicle 08/2015 and this issue started occurring intermittently by 12/2015; now, this is occurring each time I have to open the driver door.
Many many people are experiencing the same issue im having, the front drivers door censor goes bad. My vehicle wont lock because its reading drivers door ajar. Its a safety hazard and many people have the same problem.
Driver's side door ajar light will not always go off when door closes. This causes interior lights to remain on going down the road and at night causes driver to not see as well. Also, doors will not automatically lock when door sensor doesn't work correctly which is worrisome in some parts of town. Many times dome lights may stay on for hours when door shows to be ajar. This of course causes battery to run down which has required battery to be replaced. Please help as I now know there are many Ford owners who will not purchase or recommend any Ford to family or friends.
The driver's side door gives off the warning that it is open when the door is closed. Checking online it looks like it is the door ajar switch which has been an ongoing problem with Ford and I believe they need to recall this issue
The contact owns a 2013 Ford Edge. After shutting the vehicle's door, the door ajar warning light illuminated continuously. The contact opened the door and shut it, but the warning light remained illuminated. The vehicle was taken to a dealer where the cause of the failure was undetermined. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 52,000. The VIN was not provided.
After closing the driver side door, the door ajar light comes on. The doors used to automatically lock as you put it in reverse/drive if all of the doors are closed properly, but the driver side door sensor tells the car door is ajar. This not only annoying to see the pop up, the interior lights stay on which is also a safety issue. Ford has received many complaints on this issue but is refusing to do a recall.
Door ajar comes on while the door is closed and you have the open and close the door more than 50 times for it to go off......Ford needs to redesign or replace sensors/ door lock mech. Especially not even being 2,000 miles after replacement and from what I've read online with other Ford Edge owners and other Ford vechical owners this is a very common problem
A D V E R T I S E M E N T S
- Burbank, IL, USA