This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Edge. While driving 50 mph, the vehicle decelerated without the brake pedal being depressed. The failure occurred on three other occasions. The vehicle was taken to a dealer where it was diagnosed that the throttle body needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 38,000.
Driving Ford Edge 2013 approx. 40 mph on highway when the vehicle came to almost a dead stop. It seemed as if the brakes became fully engaged or the transmission seized. A truck behind us swerved and braked and almost crashed into us. My 2 children and I would have been killed. The vehicle shook violently as it moved about 2 mph. I barely was able to get it over to the right, off the highway. It would not go any further. A red wrench icon lit on the dash. I towed it to midway Ford. Service manager stated the throttle body part is defective and recalled, but resets itself if vehicle is turned off for a while, so if I did not turn off the vehicle, Ford would fix it for free. Since I turned off the vehicle and it reset, I had to pay him $900 to replace it. Since I did not have $900, he advised me to drive the vehicle very slowly on the right side of the road from now on, as a precaution so my children or I do not get injured or killed the next time it happens. If this is Ford's criteria for replacing this life threatening defective part, that it must be in active defect status when arriving at the dealer, then not only has Ford has found a way to beat paying for the 1.6 million vehicles they agreed to recall with this defect, since you can't drive the vehicle at 900 RPM to the dealer, or tow it while running, but Ford is getting rich off the recall (the part is about $185 and takes 15 minutes to replace), and 1.6 million people must pay Ford $900 to fix a recalled defective part.
I was driving to walmart when the vehicle suddenly dropped from 45mph to less than 3mph and no matter what input was given to the gas pedal the vehicle would not react. The tack was under 900 and on the left side of the dash a warning came up looking like a wrench. Once I pulled over tried to do a vehicle report and the vehicle was unable to do a maintenance check. Shut off engine and restarted the vehicle; no problems restarting the vehicle and no memories of why the engine did what it did (called "limp home status"). there is also no memory within the PCM about the vehicle going into this mode or why.this could be very dangerous if I was on a high way. A quick google search reveals hundreds of complaints of this happening; all with same resolution. The vehicle has no idea why it went into limp home and no memory of that status after restart.
This incident has happened 4 times in the past month and a half. My car completely shuts off and I have no control over the steering or speed. When I restart my car, it turns on. There haven't been any check engine lights or other notifications until today when it happened for the fourth time and the low oil pressure indicator came on and in the indicator box a wrench is now displayed. The first incident I was pulling out of a parking lot into traffic when it happened. The second incident I was pulling into a parking lot. The third incident I was sitting at a red light attempting to accelerate and the car just shut down and this final incident I was driving approximately 5 mph and in traffic, the car just shut down. In all instances the car started back up but if this had happened in any instance that I was going faster or crossing an intersection, I fear I would be killed or injured. I have seen that there are other owners having the same complaint and I just fear that someone will die from this.
While coming off an on ramp from one highway to another doing approximately 60 mph my 2013 Ford Edge jerked, a wrench popped up on my dash, and it lost power. The accelerator did not work but the car was still idling. Luckily I was in the far left lane and there was an emergency lane on the left so I was able to coast to a stop. When I put my car in park, turned it off and turned it back on it was like nothing was wrong. The accelerator worked and the wrench was gone. However, this have since happened to be two more times and lower speeds. Both times luckily no one was behind me and when I turned the car back on everything worked. I have seen many other drivers who have had this same issue. It appears to be an issue with the throttle body. There should be a recall. This is extremely dangerous!
- Huntington Beach, CA, USA
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I was driving my 2013 Ford Edge when I went to stop at a stop sign and the brake pedal was extremely hard to push. The car did not want to stop, it slowed but kept rolling forward while I was stomping on the brakes. It did it again when I was trying to park at a restaurant, the brake pedal was stuck and I kept rolling forward till the pedal gave and sunk to the floor board and the car finally jerked to a stop. After those 2 incidents my husband drove it to the Ford dealership in town, while he was driving it he almost rear ended the vehicle in front of him. The dealer tested the brake booster and it failed. The dealer replaced the brake booster. There were no warning signs that the brakes were going bad, all of a sudden I couldn't stop my car, I'm really cornered that this could happen again and that I may end up in an accident.
The contact owns a 2013 Ford Edge. While driving at 3 mph, the brake pedal was depressed and the vehicle accelerated independently. As a result, the contact crashed into the rear of a vehicle and into the passenger side of another vehicle. The air bags failed to deploy. The contact sustained minor bruises that did not require medical attention. A police report was filed. The vehicle was towed to an auto body repair center. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 17,000.
While driving my 2013 Ford Edge lost all power in a turn. The engine shut down, the low oil light came on and I had a hard time steering the car due to the lost of power and the car still in drive. Fortunately no one was behind me or in front of me at the time. Upon reading several forums on this problem I find that I'm not the only one who has experienced this problem as it appears this problem has been happening for years. What does it take to get a recall on this problem, a fatal accident? I'll be taking my car to the dealer since I drive in traffic every day and I can't afford this to happen in that condition, but it sounds like the dealer won't do anything about the problem as per previous posts indicate such.
At least five separate times, while driving at high rates of speed, my 2013 Ford Edge will begin to hesitate and shudder. The check engine light begins to flash and then the vehicle suddenly loses power. I can barely keep the vehicle going at about 20 miles an hour. I can generally coast to the side of the road or freeway. I have to turn off the vehicle and let it sit for several minutes before I can turn it back on and restore power to drive it. It is still under warranty. I have had the vehicle into the Ford dealer service three times for this problem. They cannot diagnose and replicate the problem. Despite the check engine light being on, the computer is throwing no error messages. This is a very unsafe and scary situation. I refuse to drive the vehicle again. To do so would put myself in danger, my passengers and other drivers in danger. I have applied to Ford Motor Company for a buy back under their "reacquisition program" but was told on January 8, 2015 that the vehicle does not qualify under California lemon law. I was given no explanation or opportunity to discuss this decision with Ford. My problem sounds very similar to what is described in this article, although my Edge is a 4-cylinder with an eco-boost engine. www.thecarconnection.com/news/1084213_ford-owners-file-lawsuit-claim-ecoboost-engine-loses-power-during-acceleration.
Federal should start investigate on the Edge issues, I have researched on people who own Ford Edge, they have the same problem that I am having now. My 2013 Edge is having a smell rubber or burning when you hard on the gas pedal and will smell burning, that will cause my wife and I have a headache really bad from this smell. I keep took my SUV to the Ford, but they keep telling me they don't see any problem but over 81 people who complain about that issues so I think it is time for federal to take the action! I am consider to hire the lawyer and sue Ford because I believe that Ford do knows but won't admit it.
We're keeping smell burning "rubber burning" smell like a fire burn. Transmission fluid was empty and no fluid there with no leaking, I had to pour fluid. Took this to dealership, they seems do not want to help or something like that. They were told me it was fine, didn't see anything wrong which this is not first time that I complain about that. I have decided to read another people who complain about smell issues so I am not only one. It has also not control very well when I was speeding.
My wife was driving the 2013 Edge when she stop in a left turn lane. She found the road was clear and stepped on the gas but the car did not go forward. Instead a warning message popped out saying the engine level is too low. Then she turned off the engine and restarted the car. Same thing happened and the car just didn't accelerate. At last she managed to coast the car to the roadside and called me for help. I arrived in about 20 mins, checked the oil level and coolant temp but found nothing wrong. So I restarted the car and this time it could accelerate as usual. After getting home I contacted the Ford roadside assist and had them tow the car to the nearby dealer. There they scanned the car but all tests passed and no code had been recorded. The explanation given by the Ford hotline is that the boa(brake over accelerator) feature reduces engine power during off-idle driving when the accelerator and brake pedals are applied simultaneously. I think that doesn't make any sense. I also tried to step on both the brake and gas with one foot but there is no way you can duplicate the problem. This will be really scary if it happens on the freeway. I feel so frustrated by Ford.
Vehicle was being driven and approached a stop sign. When driver attempted to apply the brakes, the accelerator was stuck and did not slow down. The vehicle ran through the stop sign, struck a fence and then 2 other vehicles before coming to a stop.
We were returning home via I55 and I turned on the adaptive cruise control and the pre-collision system. Three times in the space of an hour, without any vehicle in front of us, the vehicle brake itself. There was a tractor and trailer next to us and cars behind us on the two lane highway. After the third incident I turned off the pre-collision system but left the adaptive cruise control on. Some time later with different vehicles, but the same types in the same relative positions, the car brake violently, the warning lights in the windshield were blinking and a siren was sounding and there was no one in front of us again. The attempted stop by the car was so violent it threw us forward. We have not driven the car since and it has been at the Ford dealer waiting for a diagnosis and a part that may fix the issue. The Edge has been at the dealer since the the 27th of December and no one has any idea as to when the "part" may be in. We took possession of the car on December 20th, 2014. I contacted Ford asking for a buy back and am waiting to hear. Both the dealership service manager and a Ford field engineer experienced the same issues.
I was driving to work 6:30 am small incline and vehicle jerked and stopped, I put it into park pushed the red ok button restarted the vehicle and drove straight to dealer. They said it was the throttle body and fixed it and changed the codes the throttle was out of range.
Ford customer service reference # [xxx] 2013 Ford Edge VIN [xxx] on the morning of April 9, 2013 my wife ([xxx]) was driving to work at an elementary school. She was approaching the school at about 20 mph on level street when she noticed that the vehicle was difficult to control. She soon realized that the engine had stalled. Luckily there were no children present and she was able to bring the vehicle to a stop without incident. She started the vehicle and pulled into the school parking lot. I reported the problem to the dealer (town and country Ford of evansville Indiana) and was told to bring it in so that they could find the cause of the problem. They could not find the cause and told me to bring it back in the next time that the problem occurred. I also informed them of a problem with the seat moving for no known reason and about getting much less than the stated gas mileage on pure highway driving. I was told that they could not do anything about these problems either. I requested the number of someone that I could call to complain about these issues. I was given the number of the customer service department. Because of the seriousness of the problem the initial contact referred me to a manager. Initially the manager offered no more that the dealership, that is to bring it in after it fails again. I explained my concerns about the safety issues of losing control at a high rate of speed or in a school zone. He stated that there were no other reports of this problem. (I wonder how many people have to be killed before they get concerned about a safety issue.) after an extensive heated discussion he agreed to have the vehicle further evaluated at the dealership. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
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- Birmingham, AL, USA