This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We accelerated onto the freeway and the engine revved extremely high. We started experiencing lulls in speed and the transmission was shifting unexpectedly or not at all when it should have. You could feel stutters and bumps while the truck was driving on the flat surface of the freeway. The truck started to go into limp mode on the freeway so we had to pull over.
The 4wd differential lock button malfunctions and turns the differential lock on randomly. The button is fully pressed in and not engaged. The housing is loose.
The wrench came on speedometer wasn't working acted like it wasn't shifting correctly turn signals wouldn't turn off after completing a turn and fuel mileage wasn't working looked in owners manuel found it says power train malfunction/reduced power contact authorized dealership as soon as possible
Driving down highway at 65 miles per hour the truck lurched forward and acted like it had a total loss of power. The speedometer dropped to 0 and stayed. The airbag light came on. The truck downshifted from 6 gear to 1 st gear instantly, throwing the truck into a slide. I lost control of it, went into a ditch came back up on the road as it proceeded to lurch forward and stop consistently like it was possessed ! I threw it into neutral and as the motor was redlining as well. The center info screen went blank and a wrench appeared on it to the right. I drove to my work in 3 rd gear and it shifted up to 5 th. But would not shift down up past that. I had it towed to the only dealer that worked on transmission recalls. I paid 65$ to have it towed. They did the reprogramming as per Ford. I got it back a month later. Worked great for 4 days then on my way to a tire rotation at 71 mph it did it again. Downshifted to 1 st. Violently. This time I almost got hit by a semi truck! Had it towed again, cost me 90$ this time. Same place. They got in a fix part for it some ring assembly that goes in transmission. Gonna cost me over 370$ for certain parts the recall won-€™t cover. We will see if this fixes
The lower left hand corner of the passenger side rear window started to smoke and burn from the rear window defrost mechanism. Smoke was seen and the rear window defrost was turned off. The window then shattered. I had a child sitting in front of this area but no injury was sustained. I have not had the vehicle serviced for this issue at this time.
- Flushing, MI, USA
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Fuse for fuel pump keeps burning out causing engine to shutdown or not start at all. Smell wire burning smell when opening hood to check fuses. Am afraid this will eventually cause a fire in fuse box. Looked up videos on YouTube and it states that Ford recommends rerouting fuse port but this is electrical in nature and could cause a fire or perhaps other mechanical failures. I am not a mechanic nor do I have financial means to pay someone to reroute a bad fuse port which can eventually cause a fire.
lost all of the electrical power to my truck as I was going to drop it off at the dealership for a recall. On my way there my truck downshifted into first gear over revved the motor and caused it to shut the motor down and loss of the computer as well. I had it towed to my local shop. I called Ford to see what they want me to do next and said to have it towed there and I did.Ford cant get power to the truck because there motor is no good. ford also tells me that the oil is way over full. but I know it wasn't over full it holds 6 quarts of oil and I know that.so they state that the oil is over filled and blew the truck up. but the problem is the computer and in that event caused the motor to blow up and push gas and break fluid into the motor truck only has 80,000 miles on it. this I feel as a manufacturers default and frontier ford of Anacortes WA. And ford itself only honors there own techs so they are going by what they say. I have been dealing with this for almost 7 months with out a truck witch has cost me a job and among other issues and loses. feel as they didn't honor or care about the customer or even looking into the dealership that has my truck. when I asked to seek with a supervisor I was told they are no supervisor available and that they would call me back i have still never heard from them. How long must I be without a truck or a jib because they aren't doing there job correctly and making my life here impossible to get a head in such hard time as it is. Thank you [XXX]. L look forward to hearing from you. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
I was driving at about 30-35mph and my truck shifted into 1st gear unexpectedly. I have started to notice it doesn-€™t shift quite like it supposed to.
This truck was driven daily and has been owned since new. No aftermarket accessories, all stock. The truck was parked in my warehouse over the weekend. When I returned on Monday morning I found the dashboard burned and melted, airbag deployed, and headliner scorched. I believe the airbag extinguished the fire and kept it from spreading outside the truck and possibly destroying my business. The truck has not been inspected by anyone other than mechanics working on quotes to repair it. The truck is still at my business and available for your inspection. There were no warnings of any kind.
Vehicle exhibited a (Crank but No Start condition.) Determined Fuel Pressure (ZERO) Fuel Pump Relay Power fuse #27 melted in power distribution box Ford p/n EL3Z-14293-A not available locally or from Ford Parts Obtained similar components in EL3Z-14293-A to effect fix This is a known issue No symptoms prior to (Crank but No Start) Owner very fortunate vehicle was in driveway when issue surfaced.
The rear window defroster stopped working (winter). In researching the probable cause of the rear defroster issue we found over the past several years there have been countless stories & posts from around the country detailing specifically the issue we were experiencing with the defroster and realizing this was a know issue with this vehicle. There were countless stories, many harrowing accounts of broken rear windows due to the nature of the engineering to repair as well as way too many stories with customers having to deal with local and national Ford representatives to try to address the obvious engineering issue. While I may agree this may be a personal observation, there are way too many occurrences of this problem occurring across multiple model years for Ford leadership to not be concerned with this issue and doing something to facilitate the corrective actions to address the defect.
The contact owns a 2013 Ford F-150. The contact stated while driving 15 mph, the vehicle loss power steering assist. The contact stated that the service advance track warning light was illuminated. The vehicle was taken to wray Ford (2851 benton rd, bossier city, la 71111) to be diagnosed. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 197,000.
Engine cranks but will not start. After research Ford knows this is a fuse problem over heating, a 20 amp fuse in 26 slot. This has happen 2 times and goes away but comes back. Truck was parked and would not start.
The contact owns a 2013 Ford F-150. The contact stated that while driving at various speeds, the service engine light illuminated on the instrument panel with the speedometer failing to operate as designed. The contact also stated that the vehicle independently downshifted and had to be restarted to resume normal operation. The vehicle was not taken to a dealer nor an independent mechanic to be inspected. Upon investigation, the contact linked the failure to NHTSA campaign number: 19V433000 (power train) however, the VIN was not included. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 116,000.
The dash lights come on randomly when the truck is sitting with no key in it. The radio stopped working. The heat only works on low and high will not do anything on any other setting. The steering becomes twitchy while driving down the road.
While driving from Ohio back to North Carolina, my wife and I were travelling at 75 mph when suddenly and without warning my truck abruptly stalled to 5 mph with no power from the accelerator. I managed to get the truck out of the high speed lane on a two lane highway and on to the side of the road. I turned the truck off. A few minutes later, I turned the truck back on and all function resumed. This has happened in the past, but when I took it in for work there was no issue reported or read and the error could not be replicated. The truck was towed to a Ford dealership. Service informed me I had a bad throttle body. This truck was part of a "customer satisfaction program" run in 2013 for a bad throttle body and total loss of acceleration. My truck received the repair in 2014 voiding the throttle body 10 year or 150,000 mile warranty. The safety concern remains and is endangering my life, my wife, and our future child. The part might be replaced without fixing the problem. An electrical issue may keep this vehicle having reoccurrences. This has me very concerned about a service that does not increase vehicle safety. And because of that concern I began to inquire if anyone else has had this issue. It turns out that in 2015 a class action suit was filed against Ford and settled on individual basises (janis benkle et al V Ford Motor Company). Currently, there are no programs to assist owners like myself in this situation. The original program is no longer valid and the repair performed was only good for one time (that repair apparently would not solve the safety concern as others have stated that the problem persisted after a new throttle body was put in). I have sought out an audience with the "zone manager". however, I have been informed that is impossible as customer care will not give that information and neither will the dealership.
A D V E R T I S E M E N T S
- Garden Valley, CA, USA