This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This morning I was driving down the road and I heard a pop from the rear window. I looked in the rear view mirror and saw the right side of the rear window was shattered. I thought it might have been something from the road, however I didn't see and visible evidence of something hitting the window. Not long before this happened I did turn on the rear defrost. After a Google search, I see the rear defrost has been a common problem for these trucks. Not cool because the window is $1000 to replace now!
Driving down the road at 40mph on the way to work this morning. Turned on the rear window defroster and about 2 minutes later, the driver side panel of the back tempered glass window spontaneously shattered. There is no evidence of any obvious defect to either side of the window. An impact wouldn't be possible given I was driving forward at 40 mph. I have looked online and seen message boards full of similar reports but don't see any recalls. I wanted to add my report to the numbers as this is ridiculous and I now have to pay $800 to have something replaced that definitely appears to be a known manufacturer defect.
The contact owns a 2013 Ford F-150. While driving at low speeds with the rear defroster activated, a loud, abnormal noise was heard. The contact noticed that the rear driver's side window was shattered. Dahl Ford davenport (1310 E kimberly rd, davenport, ia 52807, (563) 391-2600) was contacted and stated that the bumper to bumper warranty had expired. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 95,000.
The contact owns a 2013 Ford F-150. The contact stated that the rear driver's side window defogger was inoperable a year ago. The defogger began working again this year and shattered the rear window. The contact called holiday Ford at 877-478-5316 (located at 390 N rolling meadows dr, fond du lac, wi 54937) and was informed that there was no recall. The manufacturer was not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 86,000. Consumer stated rear defroster stopped working sometime last year. This winter consumer tried it again and started working. Drivers side rear window shattered and consumer stopped using it. This is a common problem revealed in the internet.
The contact owns a 2013 Ford F-150. While driving less than 10 mph, the contact heard a loud boom and the rear window shattered. The contact stated that the rear defroster became activated, potentially, and the intense heat caused the window to shatter. Fair oaks Ford Lincoln (2055 ogden ave, naperville, il 60540, (630) 250-5750) was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 74,500.
- Plainfield, IL, USA
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The contact owns a 2013 Ford F-150. When the contact started the vehicle and placed it in drive, the rear driver side window shattered without warning or an impact. There were no injuries. The vehicle was taken to a local glass repair shop where they stated that the failure was due to the rear window defroster. The vehicle was repaired. The dealer and manufacturer were not contacted. The failure mileage was 107,000.
The contact owns a 2013 Ford F-150. While driving at unknown speeds, the contact heard an abnormal banging noise and the rear windshield shattered without impact. There were no warning indicators illuminated. The contact called the local dealer (jenkins Ford, 8 billingsley dr, buckhannon, wv 26201, (800) 400-7770) and was informed to schedule a diagnostic appointment. The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 100,000.
The contact owns a 2013 Ford F-150. Ten minutes after the contact activated the rear defroster, a loud noise was heard from the rear of the vehicle. The contact discovered that the rear window had shattered. The vehicle was taken to a local window repair shop who indicated that the failure was due to a faulty rear defroster. The vehcile was repaired. The manufacturer and local dealer (legacy Ford, 27225 southwest fwy, rosenberg, tx) were notified of the failure. The failure mileage was 57,900.
The contact owns a 2013 Ford F-150. After parking the vehicle at a fuel station, the contact heard an abnormal popping sound. Upon inspection, the contact stated that the rear window shattered. The hub city Ford dealer (4060 S ferdon blvd, crestview, fl) was contacted and confirmed that the window shattered due to the rear defroster independently activating. The manufacturer was informed of the failure by the dealer due to tsb # 10053423. The failure mileage was approximately 75,000.
The contact owns a 2013 Ford F-150. When the rear defroster was activated, the rear window shattered on the rear driver's side without warning. The manufacturer was notified of the failure and recommended that the vehicle be taken to a dealer to replace the rear window. The approximate failure mileage was 71,950.
The contact owns a 2013 Ford F-150. While the temperature outside was 50 degrees, the contact activated the rear window defroster for approximately five minutes. The contact heard a banging sound and the rear driver's side window shattered. The vehicle was taken to the dealer where it was diagnosed that it probably had a chip in the window, which caused the damage with the temperature change. The failure was under review. The manufacturer was not notified of the failure. The failure occurred while driving 20 mph. The approximate failure mileage was 37,430.
The contact owns a 2013 Ford F-150. While driving 3 mph, the rear window shattered without warning while the defroster was activated. The vehicle was taken to a dealer for replacement of the window, but was not diagnosed. The manufacturer was not made aware of the issue. The failure mileage was 60,000.
The contact owns a 2013 Ford F-150. The contact stated that the rear window shattered while the defroster was activated. The failure occurred on numerous occasions. The dealer was unable to diagnose and repair the failure. The manufacturer was made aware of the failure. The failure mileage was 71,000. Updated 05/09/17 the consumer stated the rear window shattered after the defroster was turned on. The consumer requested to have the defroster disconnected. Updated 09/06/2017
The contact owns a 2013 Ford F-150. While the vehicle was warming up in the morning, the rear heated sliding window exploded and shattered. The vehicle was taken to the manufacturer where it was diagnosed that the heating element failed and the window needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The VIN was unknown. The approximate failure mileage was 59,000. Updated 01/31/17
During the start up of my 2013 Ford F-150 king ranch, I proceeded to utilize the rear defroster to get the ice off the rear window. The rear window is comprised of 3 panels of glass, one on each side and the sliding window in the center. The panel behind the drivers side then proceeded to crack and spider across the entire window. The initial sound led me to believe it was another issue as it was a loud bang, but I then looked in my rear view and noticed the cracked glass. It renders the entire window useless and a safety hazard as it distorts and skews my vision and ability to see out of it safely until I can attempt to have Ford rectify this issue. After looking online, it appears as if this is a common issue, that really should not happen to begin with.
A D V E R T I S E M E N T S
- Streamwood, IL, USA