This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2009 Ford Focus headrest mis- alignment problem. The consumer stated on trips longer than 30 minutes, the consumer experienced pain in her shoulders from having her head bent forward and having no support on her upper back when she tried to sit straight up. When the consumer turned her head quickly, she hit her head on the headrest, and the passenger side headrest obstructed her vision. The dealer suggested that the consumer turn the headrest around to alleviate the problem, but she discovered that could not be done on her vehicle.
- Thornton, CO, USA
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- Thornton, CO, USA