Here is the problem it happened to my father and this is his story.. Ford Customer service is some of the most awful that I have ever dealt with, and they tried to tell me that windows do not do this but if you search this website you will find out that it happens a lot
Here is the story,
So my father is 65 years old and finally decided after years of working hard on the farm all his life he would finally break down and purchase a new vehicle. It is the first one that he has ever owned in his life and he was very proud to own his very own fuel efficient 2009 Ford Focus purchased on June 20th from Melody Motors in Melfort, Saskatchewan. I could sense the pride in his voice when he called me and told me what he had done and that he was happy to know that he just bought a vehicle that was made right here in Canada so he would know that the workmanship and care was done right since it was made by his fellow Canadians. My mother was very happy also and they promptly made plans for vacations which they could never take before since they have always had unreliable for long trips vehicles previous to this. Since they were happy I was very happy for them since I was the one who talked them into this major purchase.
Now to the troubling part, I received a call at 1:00 pm July 3rd as I was leaving lunch and it was my father all distressed. He had been driving down the highway after taking my mother to work, and on a clear day with no one around he heard a loud bang which didn't do the best things for his heart. He pulled over thinking he had blown a tire and after a quick inspection he noticed that his drivers side rear window was cracking. "It was like a hand forming in the window and slowly melting into the back seat" was what he told me. He did what any normal person with a ten day old car would do he called the dealership. After explaining his problem and getting no sympathy at all they told my father that it was not there problem and to go through his insurance to get a new window and to never bother them again with this problem.
This was when my father got me involved, I play on a Ford Dealerships ball team here in Calgary and I have plenty of friends who work at the dealership and in their service department. So I immediately called them for advice and told them what happened and they told me that they have heard of improperly installed windows breaking and cracking and imploding and it was more common than people think. They advised me to tell my father to take the car to the Dealership since it is a warranty problem and they should fix it. After advising my father of this he couldn't even get them to make an appointment with the Dealership so they could determine whether or not it was a factory defect or some other factor which caused the implosion, they insisted that he just pay his insurance to have the window replaced.
I then gave my father the 1.800.565.3673 Ford of Canada Customer Relations Center to see what they had to say about the whole situation. After calling this number the people there after talking with the dealership advised my father to take his car to his insurance and that the number he called was not a number for complaints so he shouldn't call again. My dealership friends are very appalled at this whole story and this is where after numerous calls and emails is where I am at.
It has completely turned me off of domestic vehicles after trying to deal with this experience. I would have expected at least some level of understanding or caring on the part of Ford itself to try and stand behind a product which has been losing ground in the recent years because of situations like this. I wish that they would at least try to change their image and have people gain some confidence in them again.
I have included the most recent email from Ford of Canada Customer Relation Center
Thank you for contacting the Ford of Canada Customer Relationship Centre. We received your message sent on 7/3/2009
regarding the window in your father's 2009 Ford Focus, Vehicle Identification Number
The issue that you emailed us about, has been given careful consideration.
Our records indicate that on 7/3/2009, your father contacted the CRC over the phone and one of our Customer Service Representatives provided him with a response. Regrettably, we are unable to provide you with an alternate response. If any additional information regarding this matter should become available in the future, please let us know.
If you have any other inquiries or concerns, please feel free to contact us and we will be happy to address them.
Thank you for contacting Ford of Canada.
Sincerely,
Jennifer
Ford of Canada
Customer Relationship Centre
A D V E R T I S E M E N T S
Here is the problem it happened to my father and this is his story.. Ford Customer service is some of the most awful that I have ever dealt with, and they tried to tell me that windows do not do this but if you search this website you will find out that it happens a lot
Here is the story,
So my father is 65 years old and finally decided after years of working hard on the farm all his life he would finally break down and purchase a new vehicle. It is the first one that he has ever owned in his life and he was very proud to own his very own fuel efficient 2009 Ford Focus purchased on June 20th from Melody Motors in Melfort, Saskatchewan. I could sense the pride in his voice when he called me and told me what he had done and that he was happy to know that he just bought a vehicle that was made right here in Canada so he would know that the workmanship and care was done right since it was made by his fellow Canadians. My mother was very happy also and they promptly made plans for vacations which they could never take before since they have always had unreliable for long trips vehicles previous to this. Since they were happy I was very happy for them since I was the one who talked them into this major purchase.
Now to the troubling part, I received a call at 1:00 pm July 3rd as I was leaving lunch and it was my father all distressed. He had been driving down the highway after taking my mother to work, and on a clear day with no one around he heard a loud bang which didn't do the best things for his heart. He pulled over thinking he had blown a tire and after a quick inspection he noticed that his drivers side rear window was cracking. "It was like a hand forming in the window and slowly melting into the back seat" was what he told me. He did what any normal person with a ten day old car would do he called the dealership. After explaining his problem and getting no sympathy at all they told my father that it was not there problem and to go through his insurance to get a new window and to never bother them again with this problem.
This was when my father got me involved, I play on a Ford Dealerships ball team here in Calgary and I have plenty of friends who work at the dealership and in their service department. So I immediately called them for advice and told them what happened and they told me that they have heard of improperly installed windows breaking and cracking and imploding and it was more common than people think. They advised me to tell my father to take the car to the Dealership since it is a warranty problem and they should fix it. After advising my father of this he couldn't even get them to make an appointment with the Dealership so they could determine whether or not it was a factory defect or some other factor which caused the implosion, they insisted that he just pay his insurance to have the window replaced.
I then gave my father the 1.800.565.3673 Ford of Canada Customer Relations Center to see what they had to say about the whole situation. After calling this number the people there after talking with the dealership advised my father to take his car to his insurance and that the number he called was not a number for complaints so he shouldn't call again. My dealership friends are very appalled at this whole story and this is where after numerous calls and emails is where I am at.
It has completely turned me off of domestic vehicles after trying to deal with this experience. I would have expected at least some level of understanding or caring on the part of Ford itself to try and stand behind a product which has been losing ground in the recent years because of situations like this. I wish that they would at least try to change their image and have people gain some confidence in them again.
I have included the most recent email from Ford of Canada Customer Relation Center
Thank you for contacting the Ford of Canada Customer Relationship Centre. We received your message sent on 7/3/2009 regarding the window in your father's 2009 Ford Focus, Vehicle Identification Number
The issue that you emailed us about, has been given careful consideration.
Our records indicate that on 7/3/2009, your father contacted the CRC over the phone and one of our Customer Service Representatives provided him with a response. Regrettably, we are unable to provide you with an alternate response. If any additional information regarding this matter should become available in the future, please let us know.
If you have any other inquiries or concerns, please feel free to contact us and we will be happy to address them.
Thank you for contacting Ford of Canada.
Sincerely, Jennifer Ford of Canada Customer Relationship Centre
- Don H., Calgary, AB, Canada