This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2008 Ford Fusion. The contact stated while driving 50 MPH, the brake pedal was depressed and went to the floorboard. The contact was unsure if a warning light was illuminated. The contact pumped the brake pedal several times, and the brake pedal started operating normally. The vehicle was taken to the dealer for diagnostic test; however, the dealer stated that no failure was found. The manufacturer was contacted but offered no assistance. The failure mileage was 73,000.
The contact owns a 2008 Ford Fusion. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2008 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle drove over a bump in the roadway and the contact depressed the brake pedal however, the vehicle failed to stop immediately. The contact depressed the brake pedal to the floorboard, and the vehicle came to a complete stop. No warning lights were illuminated. The vehicle was taken to a local dealer; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 151,000.
The contact owns a 2008 Ford Fusion. The contact stated while driving 20 MPH and driving over a black ice, the contact felt the brake pedal had lost pressure. The contact desperately pushed on the brake pedal for the vehicle to stop. The vehicle was taken the dealer and the contact was informed that the brake fluid was low, and that the hydraulic control unit (HCU) needed to be replaced; but the failure reoccurred. The vehicle was taken to the dealer, but no failure was found. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was 128,000.
The contact owns a 2008 Ford Fusion. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal went down to the floorboard. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and the vehicle was taken to the dealer for the recall repair. However, upon inspecting the vehicle, the dealer informed the contact that the vehicle had passed inspection and did not need to be repaired under the recall. The dealer then marked the recall as complete. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance and referred the contact to the NHTSA Hotline. The failure mileage was approximately 200,000.
- Waseca, MN, USA
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The contact owns a 2008 Ford Fusion. The contact stated while driving at various speeds, the brake pedal was depressed but went all the way to the floorboard and the vehicle hesitated to respond, causing a stopping distance delay. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the dealer inspected the vehicle and informed the contact that the vehicle passed the valve condition test. The Hydraulic Control Unit (HCU) was not replaced. The contact stated that the failure persisted while driving. Additionally, the contact stated that after the dealer completed the recall repair under NHTSA Campaign Number: 17V024000 (Air Bags) the front passenger's side air bag material was protruding from the enclosure. The dealer was notified of the failure but provided no assistance. The manufacturer was notified of the failure and a case was opened. The vehicle was not repaired. The failure mileage was approximately 65,000.
The contact owns a 2008 Ford Fusion. The contact stated while driving at an undisclosed speed, the contact depressed on the brake pedal however, the vehicle failed to stop in a reasonable time. The contact depressed the brake pedal all the way to the floorboard for the vehicle to stop. The contact stated that the ABS warning light was illuminated. The failure reoccurred intermittently. The vehicle was taken to a local dealer who inspected the vehicle but could not duplicate or diagnosed the cause of failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.
The contact owns a 2008 Ford Fusion. The contact received a recall notification for NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that while driving at various speeds, the brake pedal was depressed and went all the way to the floorboard. The contact stated that the brake pedal hesitated to respond, causing a 6-8 feet stopping distance delay. There were no warning lights illuminated. The dealer was notified of the failure and informed the contact that she would be contacted once the parts were available. The contact received another recall notification from the manufacturer that the parts were available and she contacted the dealer. The dealer informed the contact that they would need to order the parts. The contact stated that the failure had been reoccurring while driving. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that the parts were available. A case was opened. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2008 Ford Fusion. The contact stated that while driving in the snow, the ABS engaged, and the brake pedal depressed to the floorboard without warning. Additionally, the contact stated that the failure might last for a few seconds or for a few days. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer however, there were no DTC codes retrieved. Additionally, the mechanic was unable to duplicate the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 147,000. The VIN was not available.
The contact's daughter owns a 2008 Ford Fusion. The vehicle had previously been serviced under NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact stated that while driving at an undisclosed speed, the brake pedal went to the floorboard when the Antilock Brake System (ABS) was activated. The vehicle was taken to the dealer. The dealer informed the contact that they had done everything required for the recall repair and could not assist with an Antilock Brake System (ABS) fault code shown in the code reader. The manufacturer was made aware of the failure. The failure mileage was approximately 175,000.
The contact owns a 2008 Ford Fusion. The contact stated that the vehicle was included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact took the vehicle to the dealer to be repaired in August 2021 and was informed that the vehicle had been serviced previously. The contact stated while driving approximately 25 MPH and approaching a red light, the brake pedal was depressed but the vehicle did not stop. The contact stated that the signal light had turned green in time preventing a crash. The contact stated that her vehicle was able to stop while going up an incline because she had not depressed the accelerator pedal. The vehicle was driven to the dealer but was not repaired and remained at the dealer. The manufacturer was not notified of the failure. The failure mileage was 62,000.
The contact owns a 2008 Ford Fusion. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that whenever the brake pedal was depressed the brake pedal traveled to the floor. The failure mileage was 170,073. VIN tool confirms parts not available.
The contact owns a 2008 Ford Fusion. The contact stated while driving 40 MPH, the brake pedal was depressed but hesitated to respond and went all the way to the floorboard. The stopping distance was extended by 7-feet. There were no warning lights illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated that the failure had been reoccurring increasingly while driving. The contact received a recall notification for NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the dealer informed the contact that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that parts were not yet available. The vehicle was not repaired. The approximate failure mileage was 86,000. VIN tool confirms parts not available.
The contact owns a 2008 Ford Fusion. The contact stated that while attempting the stop the vehicle, the brake pedal was depressed and extended to the floor and the vehicle would not immediately stop. The contact later received notification of NHTSA campaign number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage 40,000. The contact received notice that the part was available however, there was no part at the dealer. Parts distribution disconnect.
The contact owns a 2008 Ford Fusion. The contact stated that while driving at various speeds, the brake pedal was soft and depressed to the floorboard. There were no warning lights illuminated. The contact received notification of NHTSA campaign number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall was unavailable. The vehicle was taken to the local dealer and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 200,000. Vin tool confirms parts not available.
The contact owns a 2008 Ford Fusion. The contact stated while driving 55 mph, the contact depressed the brake pedal however, the brake pedal went straight to the floorboard. The vehicle failed to slow down which caused the contact to move to a different lane to avoid hitting the vehicle in front. The contact pumped the brake pedal for the vehicle to eventually slow down and stop. The contact pulled the vehicle over to the side of the road and checked the brake fluid reservoir, and the reservoir was full. The contact pumped the brake pedal several times for the brake pedal to go back to normal. The contact took the vehicle to a local dealer to be diagnosed. The mechanic flushed the braking system however, the failure persisted. The contact was informed that failure was like NHTSA campaign number: 19V904000 (Service Brakes, Hydraulic). The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 157,000.
The contact owns a 2008 Ford Fusion. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer for the recall repair and the Hydraulic Control Units (HCU) were tested as part of the recall, but it failed. The dealer provided the contact with a loaner vehicle while awaiting the part to do the recall repair and notified the manufacturer of the failed HCU test. The dealer later informed the contact that the part was not available and gave the contact his vehicle back stating that it was safe to drive. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 103,000. Vin tool confirms parts not available.
The contact owns a 2008 Ford Fusion. The contact stated that while driving at various speeds, the brake pedal would fail to operate as needed upon depression as the ABS warning light illuminated on the instrument panel. The contact then received a notification for NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact had taken the vehicle to the dealer where a diagnostic test was performed and the contact was informed that the ABS module needed to be replaced before the recall could be performed. The contact had taken the vehicle to an independent mechanic where the mechanic replaced the ABS module. The vehicle was taken back to the dealer where they attempted to charge her for the recall repair. The manufacturer was made aware of the failure however, there was no assistance provided. The failure mileage was unknown. Vin tool confirms parts not available.
The contact owns a 2008 Ford Fusion. The contact stated while driving at various speeds, additional brake pedal travel was needed to stop the vehicle. The contact stated that the ABS warning light was illuminated. The contact received notification for NHTSA campaign number: 19V904000 (Service brakes, Hydraulic). The vehicle was taken to a local dealer to service the recall however, the dealer declined to service the recall without having the contact pay for the HCU pump to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure and informed the contact that they could not assist. The failure mileage was approximately 60,000.
The contact owns a 2008 Ford Fusion. The contact stated that while depressing the brake pedal to stop the vehicle, the pedal extended to the floor and the braking distance was extended. The vehicle was taken to the local dealer who diagnosed that the ABS Hydraulic Control Unit was faulty and needed to be replaced. The vehicle was not repaired. The contact indicated that the vehicle was previously serviced under NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the failure occurred. The manufacturer was notified of the failure however, no assistance was offered. The failure mileage was 220,000. Consumer stated he had recall on brake system and was repaired but lasted only 10 days. Brake fluid was flushed from DOT 3 to DOT4. Mechanic stated vehicle could not be repaired again but hydraulic box was needed. Consumer is still waiting for dealer to get back to him.
A D V E R T I S E M E N T S
- Mc Ewen, TN, USA