This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Ford Fusion. The contact stated that when the vehicle was started, the vehicle was idling roughly and emitting white smoke from the exhaust pipe. The contact stated that the check engine warning light was illuminated. The contact drove the vehicle to a local dealer who diagnosed the vehicle and determined that there was coolant intrusion into one of the cylinders. The cylinder was replaced, and the vehicle was repaired. The contact researched online and related the failure to the manufacturer Technical Service Bulletin: 19-2139 Coolant Intrusion into the Cylinder (Engine and Engine Cooling). The manufacturer was informed of the failure. The failure mileage was approximately 111,000.
The contact's husband owns a 2015 Ford Fusion. The contact stated while driving 35 MPH, the check engine warning light illuminated. The contact was able to continue driving. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 71,500.
The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was empty. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the coolant hose. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who determined that coolant was leaking into cylinders #2 and #3, resulting in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 171,000.
- Yakima, WA, USA
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The contact owns a 2015 Ford Fusion. The contact stated while operating the vehicle, the check engine warning light remained illuminated, and the engine shuddered after startup. The vehicle was taken to the local mechanic who diagnosed the vehicle and discovered coolant was present inside cylinder #3. The contact was informed that the cylinder head needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 46,000.
The contact owns a 2015 Ford Fusion. The contact stated while driving at various speeds, the engine misfired, and the vehicle lost motive power on several occasions. The check engine warning light was illuminated. The contact veered to the side of the road. The contact was able to restart the vehicle and continued driving. The contact stated that he is a technician, diagnosed the vehicle and determined that coolant had intruded into cylinder #2, and the engine block needed to be replaced. The contact related the failure to TSB Number: 20-2100. An unknown dealer was notified of the failure and informed the contact that the vehicle was not covered under the TSB. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 110,000.
The contact owns a 2015 Ford Fusion. The contact stated that after his daughter started the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the spark plugs, and other unknown components needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle lost motive power. The vehicle was able to restart and was taken to another independent mechanic, where it was diagnosed that the head gasket needed to be replaced. The contact became aware of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The vehicle remained with the independent mechanic awaiting the repair. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 72,000.
The contact owns a 2015 Ford Fusion. The contact stated that upon starting the vehicle inside her garage, there was an abnormal smoke odor detected inside the vehicle. The contact drove out of the garage and turned off the vehicle. The contact opened the hood and the smoke dissipated. The contact restarted the vehicle and noticed that the check engine warning light was illuminated. The contact checked the coolant. The vehicle was taken to an independent mechanic who informed her that the coolant level was low. The mechanic added coolant. There was no indication of a coolant leak. The contact stated that while driving, the vehicle was blowing cold air. The contact checked the coolant level and noticed that the coolant level was low after a week. The contact added coolant. The vehicle was taken to an independent mechanic again, who informed her that coolant was leaking into the cylinders and suggested an engine replacement. The contact called the local dealer who informed her that the vehicle was not covered under recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred her to the NHTSA Hotline. The failure mileage was approximately 130,000.
The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 30 MPH, the vehicle stalled. The message that the engine was overheating, and that the coolant level was low was displayed. The vehicle was towed to the local dealer where it was diagnosed there was an internal coolant leak, and an engine replacement was needed. The vehicle was not repaired. The manufacturer was contacted and referred her to the NHTSA Hotline for assistance. The approximate failure mileage was 149,705.
The contact owns a 2015 Ford Fusion. The contact stated while driving 60 MPH, the vehicle was overheating. An alarm sounded and the message -€œHOT-€ was displayed. The contact stated that the vehicle cooled down as he released the accelerator pedal. The vehicle was taken to an independent mechanic where it was diagnosed that the bolts had backed out from the intake manifold causing coolant to leak into the engine, leading to spark plug failure. The vehicle was not repaired. The dealer was notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 70,000.
The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 60 MPH, the vehicle began to lose motive power. The contact depressed the accelerator pedal and the vehicle lunged forward and then lost motive power again. The contact stated no warning light was illuminated. The contact stated that the vehicle went into LIMP Mode. The contact exited the highway and drove to a dealer at approximately 25 MPH. The contact stated that the dealer diagnosed the vehicle and determined that coolant had entered the engine block and that the engine needed to be replaced. The dealer informed the contact that the engine was not the original engine and was a replacement. The contact stated that he was the second owner of the vehicle. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 83,507.
The contact owns a 2015 Ford Fusion. The contact stated while operating the vehicle, the engine misfired, lost coolant, and overheated. The vehicle was taken to the dealer who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact also stated that the backup camera and tire pressure monitoring system were faulty. The failure mileage was 30,000.
The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 25 MPH and making a left turn at an intersection, the vehicle stalled. The contact stated that the check engine warning light illuminated 10 minutes prior to the vehicle losing motive power and stalling. The contact placed the vehicle in park(P) and was able to restart the vehicle. The contact stated that the vehicle stalled again after driving for several miles. The contact stated that the failure recurred, and the vehicle was towed to an independent mechanic. The vehicle was diagnosed, and it was determined that engine failed the compression test on all four cylinders. Additionally, coolant was leaking into cylinder #1 and #2. The mechanic determined that the failure was related to TSB: 19-2139, NHTSA ID Number: 10168739 (Engine and Engine Cooling). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 53,000.
The contact owns a 2015 Ford Fusion. The contact stated that while his son was driving at highway speeds, the vehicle lost motive power and stalled without warning. His son was able to coast the vehicle to the shoulder of the highway and then had the vehicle towed to an independent mechanic. The contact was informed that antifreeze had leaked into an engine cylinder which resulted in engine failure. The vehicle was then towed to a dealer where they confirmed the failure and gave him an estimate for the repair. The manufacturer was notified of the failure and informed him that there were no recalls or warranty on the vehicle. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 91,000.
The contact owns a 2015 Ford Fusion. While attempting to start the vehicle, the vehicle hesitated and stalled. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who informed him that the #3 coil cylinder solenoid and the spark plug had misfired. The vehicle was taken to the local dealer where it was diagnosed that the vacuum pump needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the engine block was cracked. The vehicle was not repaired. The manufacturer was notified of the failure, but no additional assistance was provided. The contact was and referred to the NHTSA Hotline. The failure mileage was approximately 85,013.
The contact owns a 2015 Ford Fusion. The contact stated while driving 30 MPH, the vehicle stalled with the check engine warning light illuminated. The contact was able to veer to the side of the road. The vehicle was taken to an independent mechanic where it was diagnosed that coolant was leaking into the cylinders. The vehicle was then taken to the dealer where the contact was informed that the spark plugs needed to be replaced. The contact who is an independent mechanic, replaced the spark plug on four other occasions; however, the failure persisted. An unknown third dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 75,000.
The contact owns a 2015 Ford Fusion. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact was able to start the vehicle after several attempts. No warning light was illuminated. The vehicle was taken to the dealer, and the mechanic stated that coolant was leaking into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and referred the contact to the NHTSA Hotline. The failure mileage was 135,000.
The contact owns a 2015 Ford Fusion. The contact stated that the vehicle was taken to the dealer for an unknown recall repair however, upon picking up the vehicle, the vehicle failed to start. The dealer diagnosed that coolant was leaking into the engine due to a warped cylinder head. The dealer associated the failure with an unknown recall; however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 110,000.
The contact owns a 2015 Ford Fusion. The contact stated while her son was driving at various speeds, the vehicle hesitated and shook upon depression of the accelerator pedal. The contact also stated that white smoke was coming from the engine but was uncertain if any warning lights were illuminated. The contact's husband inspected the vehicle and discovered a coolant leak inside the engine; however, he was unable to determine where the coolant leak was going. One day while her son was driving the vehicle, the failure worsened and the vehicle was towed to the residence. The dealer nor the manufacturer had been notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 100,000.
A D V E R T I S E M E N T S
- Louisville, KY, USA