This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My car will not shift into different gears it was parked at my job I go to start it, it cuts on and has all the power it just will not go into drive or neutral I tried resetting it but all the lights just come on will not move
The Ford "sync 3" system, which seems to be the brains of nearly all interior controls and accessories has been malfunctioning in multiple Ford models for a few years now. Thing affected include all HVAC controls, audio controls, power seats, windows, remote start abilities and more. Ford aware of the malfunctions in current and previous models, yet they refuse to issue any recall or technical service bulletin. The dealerships insist they can't duplicate the issue even after having been shown videos of the cars malfunctions. A quick search through online Ford forums will this issue is widely experienced and that it's clearly a manufacturing defect and Ford should be liable.
Driving on the highway at least at 65 mph, the car in front of me hit his brakes and went in to a complete stop. I did not have time to stop, I hit the car, none of the air bags deployed. The driver side door could not open because the frame of the car shifted. Right after impact a gush of liquid started pouring out. It was taken to the shop to get fixed but after a couple of days the car was deemed a total loss.
- Jackson, GA, USA
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Recall was fix by Ford of englewood NJ ! they tell me the recall doesn't show up on there system ! but when I go for car inspection it says my car has the recall 18S08 that it hasn't gotten been removed from the dealership I've gone over 4 times to see if they removed it and nothing I even have the receipt they fix it ! ive called Ford corporate and they tell me the recall is still on the vehicle that the dealership needs to remove it I've gone back and forth and no one has help me solve this problem this is my working car for uber/lyft and I need to have the recall remove from all the systems out there ! they not disagreeing that it hasn't gotten fix only problem is that they haven't removed the recall from all the systems they only removed it from tge dealership system and it still comes out on the Ford website that my car has the recall
I had to take my vehicle to the nearest Ford dealership yesterday because I was getting an error message on my dash stating "shift system fault - service soon." I was not able to put my car in reverse or neutral and when trying to do so, the park brake was automatically applied. I was able to drive it to the dealership and was told the the shifter cable bushing had came a part which will cost over $315 to be fixed. I read online that Ford recalled over 500,000 Fusion (2013-2016) and escapes for the same exact reason. Will Ford be issuing another recall on the newer model cars? I'm having to come out pocket for a problem that has been an issue with other vehicles in the past. As soon as I get the final receipt from the dealership, I will happily upload it.
The windows go up and down by themselves and you can't put them up all the way or they will go back down by themselves and their is some kind of interference in the electrical system that comes through the stereo and lights. And this same problems happened 2 time's before this date below so it happened 3 times
Engine shuts off while driving in motion, making left turn from main street into parking lot - vehicle shut off, displayed engine light and wrench. Vehicle put into park and restarted. Unknown stationary, braking at traffic signal - vehicle shut off, displayed engine light and wrench. Vehicle put in park and restarted. Unknown in motion, making left turn from one 2 lane road to another 2 lane road - vehicle shut off, displayed engine light and wrench. Display read see manual - service advance trac. Vehicle put in park and restarted. Unknown. In motion, making right turn from one 2 lane road to another 2 lane road - vehicle shut off engine light and wrench. Vehicle put in park and restarted. Unknown in motion, making left from 2 lane road to private road, displayed engine light and wrench. Display read see manual - service advance trac. Vehicle put in park and restarted. Unknown in motion, making left turn from 2 lane road into subdivision - vehicle shut off, displayed engine light and wrench. Vehicle put into park and restarted. Unknown stationary, on city street, vehicle shut off, displayed engine light. Vehicle was put in park and restarted. Unknown in motion, dirt road, vehicle shut off while driving 26 mph. Display read see manual, service advance trac. Vehicle put into park and restarted. Unknown. Vehicle has shut off 7 times, date provided is the last date the vehicle shut off. This issue has been going on for over a year. Vehicle does not store codes. Dealer says there is nothing they can do because the vehicle "doesn't throw a code" been to the dealer 4 times and there has been no attempt to repair. Notified Ford Motor Company two separate times - Ford has closed my case because the dealer cannot duplicate the problem. Currently vehicle has a flight recorder installed by the dealer.
I bought a brand new Fusion 2017 have around 79,500 miles on it now it's been two years. Last week the car wrench light came on but it would come off and on as I would drive the car would plow when acceleration randomly on the highway when I would be driving in the city and came to a red light the car would stall and rev but wouldn't go same when I would be turning slowing down it wouldn't go. It doesn't have coverage on warranty because it exceeds the miles I bought a new car so I wouldn't have to worry about a transmission I'm still paying the car and the dealership is telling me it cost 5,000 plus other fees Ford Motor Company doesn't want to pay for a faulty transmission, they sold me a bad transmission!now I'm piled with fees of rental because they don't even want to give a courtesy rental ! enough is enough
I was driving on the highway utilizing the adaptive cruise control. It was set to 55 or 65. I went to change from the right lane to the left lane and my vehicle started accelerating quickly. I was coming on to oncoming traffic way too quickly to avoid hitting the vehicle in front of me I had to swerve and hit the cement median. It all happened so quickly I'm not sure if I was even able to try and hit the brakes at all. I searched the Ford website and haven't found any recalls for my vehicles year. I thought I should report this right away so other drivers are aware. This is secondary to having to have the battery replaced and electrical system reset....and the steering wheel bolt replaced! I wish I could give this car back. So scared to get back in it.
On Friday, June 29th 2018, I remote started my car and when I got inside the car I was presented with the wrench icon and it said to see the manual. I checked the manual and it said that it had something to do with a powertrain fault. Light went off about 3-5 later. As I was driving, I came to a red light and when it turned green, I gave it gas and the car wanted to stall (RPM levels dropped to 500 or lower RPM). It did it again the same day, but at a later time. Also, when I start braking the car's RPM levels goes up to 3-4K rpms when braking from 70mph and when braking from 40mph. Occasionally it did it at different speeds. I have proof on video, but can't upload them here due to format.
My car windows will go up and then automatic come back down. The radio switchs channels on its own. The car stalls out and won't start. This has happen and gotten repaired more than 6 times in the last 1.5 years. It has happened again this pass weekend. My local Ford dealership is going to fix again. As of now I am paying for a car that Ford keeps saying does not fit under the Maryland lemon law. This car clearly has some serious electrical issues that Ford does not even understand. I am putting the latest date on it, but it has happen multiple times in the last year and a half. These problems occur while driving or stopped at a light or parked.
When vehicle was in park while car running, driver opened the door and was tossed out of the vehicle. Car suddenly dis-engaged from park and accelerated backwards crashing into another vehicle. When driver returned to vehicle the car was in park.
The scissor jack for the car is unstable, when the car was jacked up to remove a flat right front tire with the parking brake set and the car was on a level paved parking lot surface, the jack rolled over and the car fell on to the tire as it was being removed resulting in significant damage to the fender and injury to my hand, I was then able to jack the car back up and remove the tire and again while putting the spare tire on the jack rolled over again and this time the jack was pinned under the car and Ford's roadside assistance was contacted to send someone to jack the car up. The dealer said that there is nothing wrong with the jack or the car, however when I took the car to a collision shop they were all to familiar with the problem.
My 2017 Fusion has completely stalled on 2 different occasions while driving. The latest incident occurred on 3/4/18. As I proceeded to make a left turn at a busy intersection..the car shut off with no warning. We were almost rear ended by another person. The car would not start until someone gave us a boost. My hazards were also ineffective. My car stayed at the bronde Ford dealership for 4 days and they said that there were no codes so there are no problems. My child and I were in grave danger and still in danger because they can't find a solution. I'm terrified to drive with my baby.
Car shut off while stopped at a red light with no warning and then when I went to resume driving the car said it was in accessory mode. I started to roll back as I took my foot off the brake. I was able to turn off the car and restart it. I pulled over for a little while and stopped and restarted the vehicle several times before feeling safe to proceed. There were several other cars behind me when this occurred and I am thankful I did not roll back into one of them. I took it to the dealership and they were unable to tell me what caused this problem. They said there were unaware of any issues like this. I however had an issue with the transmission as well that was causing a harsh shift that I was taking the car in for repairs for. There is only 10821 miles on this vehicle and it is still under warranty. The dealership had my vehicle for 2 weeks and has replaced the clutches, seals, and bushing according to the report we received. I do not feel as though a new car should have transmission issues this soon. I am concerned if others would find the same issues with the new Fusion sport.
A D V E R T I S E M E N T S
- Mcallen, TX, USA