This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Unintended Acceleration, no braking possible due to brakes not responding, had to maneuver at high speed to avoid people and vehicles in parking lot. Had to choose going over curb flew over bushes before able to safely stop car. Vehicle being sent to dealer for inspection. There were no warnings 0f any sort prior to failure.
The contact owns a 2010 Honda CR-V. the contact stated that while the brake pedal was depressed, the vehicle accelerated causing the vehicle to crash into a gate and a parked vehicle. The contact mentioned the brake pedal was depressed the entire time however, failed to stop the vehicle. In addition, the vehicle stoped after it crashed into the parked vehicle and the contact was able to reverse and park the vehicle. The air bags failed to deploy. A police report was filed. The vehicle was taken to the contacts residence and then was towed an auto body shop. The contact contacted bernardi Honda in natick at 960 worcester St, natick, MA 01760 (508) 319-5400 where they were informed of the failure. The contact contacted the auto body shop where they informed the contact that the failure was undetermined. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the failure was a known issue. The approximate failure mileage was 65,000.
I was turning into a parking space at my office, speed < 5mph, applied the brakes to make the turn. There were construction workers at the site, speed bumps and children coming and going. I was very attentive to all these circumstances as I turned into the spot. Suddenly there was an unexpected acceleration of the car with no ability to brake the vehicle, which did not stop until it hit a brick wall that was directly in front of the car, perhaps just 8-10 feet away. When the first attempt to brake did not work, I hit the brake a second time. Still nothing. After I hit the wall, a contraction worker who saw the entire thing came over to check on me. (I did have a seatbelt on, and the airbag did not deploy.) I felt like I was okay, but was shook up and confused. I told him what happened. He stated that he could smell the brakes, which were so hot from trying to stop the car. Substantial front end damage was incurred, and the car was towed to a body shop. Assessment there showed that there were no problems with the brake itself and there was plenty of brake fluid in the reservoir. I believe this is another incident, like others have reported, where the car accelerates as the brakes are tapped. I consider this car to be dangerous at this point, and I am waiting for the insurance company to determine if they will total it. I have not had this problem before, but have had a few times when there was a lag in the acceleration. I haven't talked to Honda yet, but I will do so this weekend.
The contact owns a 2010 Honda CR-V. while driving 20 mph, the vehicle accelerated rapidly without warning and lost all braking ability. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 78,000.
The vehicle was purchased new Honda CR-V 2010 and has been services throught same place purchased since day one. The complaint of a "metal noise" dropping when reversing. I have replaced the tires, brakes, calipers, drums and rotars as they siezed, wore unevenly and "oxidized(?). I have been told the tires have an impression on them as the vehicle must have been not used for a period of time. The care is used daily. Some excused provided have been amazing. Main point is that the transmission/metal noise continued while I drove the car or when my cousin was going to use it (but declined when he heard the noise) when the care goes in for servicing "noise could not be duplicated" I would leave and get home unstatisfied and due to responsibilities in life make it difficult to just go right back out to resolve the issue. It got to the point that I would take the vehicle out for test ride. Finally when I duplicated the noise. Repeatedly/annually complained and was not found until having the vehicle for over a month (gsh did provide loaner) I have returned to the service center since the car has been there, but continued to leave my car there. Now they want me to pay the deductible ($100) an additional fee for new transmission of $1510. This is a problem I had documented on every service since I purchased the vehicle.. when in reverse and proceed to reverse the metalic noise drops but the car still goes in motion. There were two times it did it in drive. Every service visit was routine and sceduled; recommended services were done on the spot, not when I would return for next oil change.. I am just disheartened and saddened that they have taken advantage of this female customer.... I have been made to feel that this would not have happen to a male customer.
- Yonker, NY, USA
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I purchased and always serviced my 2010 CR-V with garden state Honda and they have service documentation from as early as November 2010 regarding a complainants a metal noise 'dropping' in through under my vehicle purchased in 2010 as early as Nov 2010 and continuing every year to follow up to this present date. Now it has been 'discovered' to be an internal issue with the transmission. I am starting to take it personally that being a woman I know nothing about cars and that any funny noise is just something a woman would say. However, it is a fact that there have been several issues not address with my car until the warrantee ended and the extended warrantee is also coming to a close. Over my ownership of this vehicle, other complainants mentioned I have made prior to the five year warrantee were not detected, but now have surfaced after the warrantee ended. I purchased the 2010 CRV with the agreement of making bi-weekly payments and having the warrantee extended. My most recent service; complainant of noises seemed that has gone unfounded or could not reproduce the noise/problem was finally found after I return to retrieve my vehicle for a third time and after paying a service bill of nearly $700 on the first return. After taking it on a road test, the problem existed and my car now pulled to the right. The car remained and when I returned to get my vehicle as no issue could be found and they 'gave me a free alignment'. technician, 'izzy' and myself did road test & duplicated the noise again (existing since 2010)' duplicating it mulitiple times; now find out an internal issue with the transmission exists. Previously, Honda of white plains did oil change & said to return to gsh as rear brakes were seizing. That was fixed after two service trips to gsh. Mr. Timothy mahon (rip) heard it but I guess dead men can tell no tales.
Service documentation has been made regarding a complainant of a metal noise dropping from the vehicle as of Nov 2010 and basically every year to follow. I did purchased the vehicle new. However, now I have just been advised it is an internal issue in the transmission and will be responsible to pay $1600. It seemed that most costly issues really began to surface after the 5 year warrantee. However it seemed that nothing is wrong, but after a third return and taking the vehicle out and reproducing the noise/problem I have complained of since my original purchase no has been "discovered". I have always done the recommended services on the vehicle at the time I have maintained its service since it has been purchased with garden state Honda. They have been polite, tried to provide a reason for the noise which were not as I described. A metal clank/drop noise is not the same as the plastic flap rubbing on the tire. I have been engaged to a mechanic and clearly know this was a poor excuse. I do have an extended coverage until April 2017. I have also been provided an excuse that my car tires are wearing unevenly as the car must not have been driven in some time (the tires appear to have that stationary mark). The car is driven daily. It may not be far distances, but that's not a reason for why wearing unevenly.
The contact owns a 2010 Honda CR-V. the contact stated that the vehicle was included in NHTSA campaign number: 16V061000 (air bags). The contact was provided with a rental vehicle. The contact was advised to leave the vehicle at the dealer while waiting for the recall repair. The contact stated left the vehicle with the dealer for several months. Due to the vehicle being parked for such a length of time, the rotors and brakes had rusted. The contact had the vehicle diagnosed by the dealer where it was diagnosed that the rotors and brakes needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the issue and advised the contact to file a safety complaint. The failure mileage was unknown. Updated 10/13/16
"takata recall" L waited almost 4 months for the part to come in for the airbag recall. I called numerous times to Honda corporate and the local dealer. First call was March they said by summer the part would be in. I called in July and they said now it would not be until fall that it comes in. I finally had to make a complaint with NHTSA and within a week the dealer called and said the part was in. It has been repaired. However because they required me to sign a paper saying I would keep the car parked and not drive it, my break rotors front and rear got very rusty. The car shakes and shimmies when braking now. The dealer said the rotors need resurfaced. But they wanted to charge me $420 to do that work. I feel Honda should pay for it since it is not my fault that I had to let the car sit for 4 months. The dealer said he could not do anything, but to call Honda corporate. I called one week ago and they said someone would call back. No one has called back. I need the rotors fixed now. I feel it is a safety issue that is Honda responsibility.
The vehicle has been driven less than 30,000 miles (on average approximately 5,500 miles a year). It has not been subject to unusual weather conditions of any type. The brake rotors have rusted and need to be replaced. It is my understanding that this is a result of a manufacturing defect that is a common occurrence for Honda CR-V model years 2007 - 2010. Honda made the necessary changes to correct the defect on subsequent model years. The dealership, criswell Honda in germantown, md, charged me to resurface the rotors which did not fix the problem because of the inherent defect. The rotors have not been subject to "wear and tear". my discussions with the service manager have indicated that Honda is fully aware of the problem and is essentially indifferent to the defect and insists upon charging the customer for the repair. Because of the inherent brake defect it is not at all clear that the "repair" will address the problem. I have the rotor resurface invoice but there is no dispute that I was charged for a "repair" that did not fix the defect. There may be a technical memo from Honda to dealerships that references the problem. Please contact american Honda to discuss this defect. Thank you.
The contact owns a 2010 Honda CR-V. while driving approximately 60 mph, the vehicle decelerated and suddenly accelerated up to 80 mph independently. The brake pedal was depressed and failed to respond. The contact was able to avoid an accident. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure and the VIN was not included in NHTSA campaign number: 11V395000 (power train). The failure mileage was 60,000.
This has happened twice. In April 2013, I was driving on an interstate. To avoid hitting a slowing car, I tapped the brake and turned the wheel slightly to move completely back into the right lane. The car accelerated exponentially, as if overdrive had been turned off or cruise control had kicked in (cruise was not on). The car sped uncontrollably first toward the right shoulder and then to the left while I turned the wheel to stay on the road. This happened half a dozen times before the car finally stopped. The second event occurred while pulling into a front end parking space at an office building. Speed was not sufficient to register on the odometer. Tapping the brake caused the car to accelerate as described previously, heading toward a brick wall about 8 feet away. I removed my foot from the brake, but the car continued to accelerate. I was able to turn the car and avoid the wall, but took out all the front plantings, a light pole and a small tree, doing almost $3,000 damage to my car plus more for the building. I immediately took the car to my local Honda service. Their response: We could not duplicate the problem. Bring it back when this happens again. For a while I have accepted this diagnosis, but another occurrence could cause serious injury to property, to me or to others. I have read of other incidents with this vehicle. I am pursuing this matter with Honda. This must be fixed!
The contact owns a 2010 Honda CR-V. the contact stated that when applying the brakes, there was a loud noise heard from the rear passenger's side brake. The contact examined the brakes and noticed that the brake sensor was rubbing against the rotors. The contact did not take the vehicle to a dealer or a mechanic. The contact did not have the vehicle repaired. The failure mileage was 13,000. The VIN was not available.
Pull into my garage, applied brake, brake went to the floor and accelerate at the same time. Hit my garage wall causing damage to the wall and car. Turn of car. Drove the car next day, every thing was ok. Check out the brakes on my long drive way, every thing seem ok. When over to a friends house, Monday, again same thing happen, went thru a gasoline station, and the electronic stability controls accelerated, was finally able to stop it, when the brakes return to normal. When we were leaving our friends house, the battery was dead. Had to jump start, every thing was ok driving home. Trying to set up a appointment at the Honda dealer today.
Incredibly fast wear on one left rear brake pads and grinding sound at all speeds. Visually checked all the brakes - the pads on all 3 are normal with little wear, but the left rear is totally worn. This happened within a few weeks. Also the rotors are worn uneven with "pitted" surface. This is not the due to a usage, but due to some mechanical problem. The problem is severe - I can not drive a vehicle!!!
A D V E R T I S E M E N T S
- Austell, GA, USA