While driving at highway speeds steering would suddenly stop working display a power steering system failure on dashboard and enter manual steering mode. I would put car in neutral turn vehicle off and on to reset computer and steering to bring it back to a normal condition. As time progressed the fault would appear more frequently before getting it repaired at local Saturn authorized repair GM facility. Paid close to $1,000 for the repair and parts. Now that vehicle has lifetime warranty all pervious repairs should be refunded to consumers.

- Corpus Christi, TX, USA

The contact owns a 2003 Saturn Ion. The contact attempted to start the vehicle and they key snapped and was broken inside the ignition. The failure occurred on August 23, 2010. She was told to get a locksmith because the key broke in the ignition lock. The contact currently has a rental vehicle and was advised that the parts were due in on April 1, 2010; however, to call on next Monday since they are not available. When the recent failure occurred the contact had to continue moving the key around in order to start the vehicle prior to receiving the recall notice. The dealer advised her that it would cost her $125 in order for them to diagnose the failure. The vehicle was in the dealers possession for two weeks and the failure was related to NHTSA recall campaign number: 14V047000, air bags, electrical system. She is paying $7 per day for the rental vehicle. She was concerned about the cost adding up and getting reimbursed. She called the manufacturer and they stated that only 12 to 13 people have been killed due to the recall. Her vehicle has been in the dealers possession for two weeks. She was told the letter wouldn't come until April or June but she received it on March 14, 2014. The approximate failure mileage was 49,131. Updated 6/26/14 updated 07/09/2014

- Philadelphia , PA, USA

It don't happen all the time but it won't start you turn the key and nothing happen and you have to wait 15 minutes and try to start it most the time it will start but there were afew that it took a half hour sitting and waiting for it to reset had my car in the dealer want time and told them about they said nothing can been done about it intil it happen to them even whose the dashboard computer say service engines and it could happen everyday for a week than it could be months before it dose it again.

- Hazel Park, MI, USA

While driving, complete electrical failure. All dash lights out. Gauges zero. Steering difficult. This continues to happen.

- Howell, MI, USA

I received a letter from GM about the ignition switch recall either last week or the week before. It stated to drive my vehicle with the ignition key only, not even with the key fob. I was also told that the part is no longer made for my vehicle. The letter also stated that there is no risk of ignition failure as long as the driver uses the key only. I have faithfully followed that since receiving my letter. I am telling you that information is false. As I was driving home tonight, I noticed the engine sounded different. The steering became difficult to control, the battery light illuminated on the dash, and my brakes only responded to very heavy pressure. Basically I had little control of my vehicle. I was less than a mile away from home. I turned into a parking lot with great difficulty, turned off my vehicle and then back on. It was as if nothing happened. I am panicked now. Thank goodness this happened after I exited the highway and it was after rush hour. I'm not sure I would have been able to turn into that parking lot without incident if there was heavier traffic. I immediately called GM when I returned home and told them the car wasn't safe to drive, even with the ignition key only. Customer service didn't seem to understand the danger. We'll see if they follow up. I hope you follow up as well.

- Aberdeen, MD, USA

Letter from senator toomey on behalf of a constituent re GM recall ( attn: Aubrey yanzito can be reached by email: Aubrey_yanzito@toomey.senator.gov, fax at 717-782-4920 or phone: 717-782-3951 or mail). The dealer informed the consumer, they wouldn't be able to replace the defective part until April 2014. The consumer wanted to know if GM was responsible for paying for a rental vehicle, until the vehicle could be fixed.

- Washington, DC, USA

I have been struggling for years with my car not wanting to start. I had this to many garages and even the Saturn dealer and no one could find a problem. Finally the car just stopped starting, and then I replaced the ignition switch. This seemed to work for 2 days and then my car just died electrically on February 21st and on the 26th the garage repaired this which cost me $309. The very next day the recall for this problem was announced. Will you reimburse me for the cost of the repair? this seems appropriate since this was ultimately the fault of the faulty ignition switch and I am just fortunate that an accident was not involved since I have had this vehicle since 2005.

- Milton, PA, USA

We do not feel safe driving our 2003 Saturn Ion we purchased the car through right way located in livonia, mi in April 2013. Since December 2013 the ignition turns off while we are driving and it has stopped on us five or six times. We have taken it to the mechanic unique auto repair located in detroit, mi to find out what the problem is...the mechanic could not find what the problem was. Also, a light keeps coming on the panel; don't know if this is the cause of the ignition. In order to start the car, my fiance would have to lift the hood of the car to start it and we don't know what this item is called. This is taking up our time and time off of work when the car does not start. It has also sparked several times on us; this is a safety hazard. Me and my fiance has made plans to travel to atlanta, ga in April of this year. We were going to use our car for transportation; but we do not trust the car at all. We need a loaner (vehicle) to travel as soon as possible.

- Redford, MI, USA

The contact owns a 2003 Saturn Ion. The contact stated that while driving approximately 40 mph, the vehicle stalled with the illumination of the ABS warning indicator. The vehicle did restart after thirty minutes of waiting. The failure recurred six times over a period of three months. The contact received notification of NHTSA campaign id number 14V047000 (air bags, electrical system). The vehicle was taken to independent mechanic, who could not duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the problem. The approximate failure mileage was 148,497.

- Redford , MI, USA

The contact owns a 2003 Saturn Ion. The contact stated that on multiple occasions she experienced difficulty in removing the key from the ignition switch. The contact also stated that while attempting to shut the engine off, she was unable to remove the key from the ignition switch. The vehicle was taken to the dealer where the ignition switch was replaced. The manufacturer was notified of the defect. The failure mileage was 60,000.

- Alexandria, VA, USA

The locked and couldn't get it to turn.

- Tallahassee, FL, USA

In early January my mother was involved in a serious car accident while driving a 2003 Saturn iron. "I had no control over the car and it all happened so fast" my mother said. She hit a telephone pool then proceeded to roll down over a small hill and flipped, coming to a rest on a concrete divider. When responders arrived her ignition was off and the air bags did not deploy. She was hanging upside down for almost an hour until they were able to cut her out of the car. I have contacted GM and they confirmed that her car is part of the recent ignition switch recall. Please take the recall serious, it could save your L life, and others!

- Yeagertown, PA, USA

I can not provide exact dates as this has gone on for years. I bought the car in 2006. It started out, in freezing temps, the car would not start. I would have to try jumping it or wait till 10 minutes had passed and try again. This happened a lot through winter months. I eventually had to change out my starter and ignition switch back in 2012. I also have noticed the key will not turn to off completely sometimes and sometimes the key wont turn at all. This is also after changing out the switch. I am a mother of two young children and after seeing the other problems with the switch I don't feel safe driving my family down the street a block. The recall says to not drive on jarring roads, but I live in a tiny town of nothing but jarring roads. Sigh. I feel the not starting is also a safety issue because it can leave people stranded in bad weather and unable to get to where you need to go in emergencies. All anyone needs to do is search the internet about Saturn's not starting and there is hours of reading on the subject. The company knew all along. Thank you

- Goldfield, NV, USA

After my car wouldn't start I called carr Chevrolet to ask questions and they were very rude. I call the dealership where I bought the car and was told that there is a recall on that problem. However I bought the car in California but I live in Oregon. The car is still not running and I'm still paying on it. If this is a problem on a recall I need help. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Beaverton, OR, USA

The contact owns a 2003 Saturn Ion. The contact stated that while parked, the ignition key was removed however, the engine continued to operate. In addition, the ignition switch turned into the off position when the key was jarred. The failure recurred intermittently. The vehicle was taken to an authorized dealer. There was a recall under NHTSA campaign id number 14V047000 (electrical system) and the VIN was not included. The vehicle had not been repaired. The manufacturer was not notified of the problem. The approximate failure mileage was 128,101.

- Sulphur, LA, USA

When driving car shuts off completely. Happened twice in the past and didn't think anything about it. Heard about GM's recall with vehicles shutting off. My car last night shut off on me and again this morning. There's plenty of gas in the tank it just shuts down and won't let me start.

- St Joseph, MO, USA

To formally add this incident to your records, on 2/22/13, at about 9am, I was starting to brake upon approaching a traffic light on a highway near my home in icy conditions, only to find that I apparently had no braking capability, (at least all efforts short of standing on the brake, which would lock up the wheels), and the dash lights seemed to indicate the engine had stopped. After sliding into the pick-up truck ahead of me at the light, the collision was at a high enough speed to enough to crumple the front half of the engine compartment, but the air bag did not deploy, (I thought my speed at point of impact was about 25mph, but the trooper taking the accident report felt that it had to be faster than that). I was wearing my seat belt, and have suffered only bruising and pulled muscles. Only after reading last week of the expansion of the recall regarding GM cars, including my Saturn, did I connect the pieces regarding why my car behaved as it did.

- Chanhassen, MN, USA

My wife was having problems with her Saturn just before the date of 12/24/07, the car would shut off for no reason or she would have a hard time starting it. We made an appointment with, at the time, Saturn of eatontown, NJ, and they told us that the ignition switch would have to be replaced. It cost $324.30 to replace the part. There was a recent delayed recall about the ignition switch from GM, 13 people were killed due to this defect, I feel GM should refund this money to me since they knew there was a problem with it back then. I have the receipt for this repair if you need copy.

- Keyport, NJ, USA

While driving noticed increase of speed. Checked accelerator pedal, not stuck. Tapped accelerator with no change. Depressed the brake and slowed down and stopped. Shut vehicle off and verified the throttle body was in idle position. Restarted car and vehicle RPM went up to 4000 and starved for air and surged up and down at that level. Shut vehicle off again and contacted GM. Same vehicle also has passlock problems.

- Brooten , MN, USA

My car wouldn't shut off. The key was stuck and it would not turn. I took it to a local mechanic to fix and they had to replace it. I've had a total of 3 new ones done since then. I just found out that GM are recalling some cars because of the ignition problem. I have not heard a thing about it and they knew about this for years. I've had my car for 11 years now and had to pay for all the repairs myself, but I didn't know how dangerous this could be since I've learned about 7 people have died because the air bag didn't deploy because of this malfunction. So I'm very upset that I had this car for all this time and I didn't know how dangerous my car really is.

- Ferndale, WA, USA