The vehicle was moving around 15 mph in a snowing afternoon on a local road. Suddenly, the vehicle slipped toward the curb of the road. The driver tried to steer the vehicle away from the curb but failed. The right front wheel hit the curb and stopped the vehicle. The inner tie rod and the outer tie rod of the right front wheel disconnected from each other. The right front tire was intact. The body of the vehicle was intact. The vehicle was not steerable anymore. After checking up the vehicle, the dealership identified that the connecting rod between the inner tie rod and the outer tie rod was bended and completely broken. The dealership refused to cover the repair under warranty.

- Hasbrouck Heights, NJ, USA