This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
- Fuel pump assembly leaking under rear passenger seat. Fuel odor in rear of car spreads to entire car quickly when engine is on. - Strong gasoline odor spreads quickly inside car cabin. Gasoline leaks from bottom of undercarriage near exhaust pipe causing a fire hazard. - The issue was confirmed by mechanic. A crack in fuel pump causes fuel to leak from pump when engine is on. - Vehicle has been inspected by a mechanic. Mechanic verified fuel leak from top of fuel pump. - No warning lamps or messages displayed prior or during the problem. Problem occurred 1 week ago.
I have a 2010 Audi Q5 that is leaking gas on the ground while engine is running while sitting still or driving down the road.. I removed the passenger rear seat which is directly on top of where the leak is coming from. I then removed the access panel for the fuel pump. Gas was sitting on top of the fuel pump in puddles. I decided to start the car with the access panel removed to see where exactly the leak was coming from and how big of leak it was. Upon starting the engine gas sprayed directly out of the top of the fuel pump's white plastic dome top, not the fuel pump flange. Perimeter. It is a large leak, it sprays like a geyser unhindered hitting the top of the access panel and running onto the ground. You can see visible cracks in the top of the fuel pump. My gas mileage which was 21 mpg per tank is now14 mpg on last fill up so my guess is about 7 gallons of gas leaks onto the ground per fill up. I am afraid to drive the vehicle in this condition and the fumes are overwhelming in the cabin of the vehicle and if you roll down the window the smell gets worse...in the pics uploaded you can see the spray and visible cracks.
Vehicle started leaking fuel suddenly and unexpectedly after starting car in garage for no apparent reason..strongly believe it's a defect somewhere. I sincerely believe with this type of problem there is a safety hazard for to drive.
I noticed a fuel smell emanating from the rear seat area on the passenger side of the vehicle, a 2010 Audi Q% with 104,500 miles. This was noticeable both while driving and stationary while parked in the garage. After further investigation I visually saw fuel drops around the rear passenger seat on the bottom of the vehicle. I visited the national highway safety website and found a recall that matched the symtoms I described above. I contacted my Audi dealer and they indicated a fix for that recall was completed in 2016 on my vehicle. I am not sure what was accomplished but it seems it didn't work. I have been told by the Audi service department that the fuel flange and various other items will need to be replaced. As this is a safety item and the car can't be driven until repaired I authorized the repair at substantial expense. I feel as if a temporary fix was completed in 2016 and not a permanent fix which should have been accomplished.
- Bluffton, SC, USA
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Audi didn't finish their recall 20W9. The Q5 we have had the first step done but not the rest. This is from the tsb : Audi will notify owners, and dealers will clean the pump flange and install a butyl rubber band to protect the pump, free of charge. Parts are not currently available. Interim notices will sent in early November 2016. A second notice will be sent when parts are available. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20W9. Our back seat is full of fuel. The pump cracked. The local Audi shop said the recall has been done, but after I investigated the Audi dealership that did the recall, they mentioned only a protective kit was put on.
The contact owns a 2010 Audi Q5. The contact noticed a fuel odor inside the vehicle after it was serviced per NHTSA campaign number: 16V660000 (fuel system, gasoline) at inskip's warwick automall (1515 bald hill rd, warwick, ri 02886). The vehicle was towed to Audi natick (549 worcester St, natick, MA 01760) where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The contact researched the failure online and found the recall. The manufacturer was contacted and stated that the vehicle had already been repaired per the recall. The approximate failure mileage was 130,000.
My vehicle was recalled for a fuel pump issue which was repaired with tape in 2018. The fuel pump is now leaking fuel causing a fuel smell in the vehicle as well as in my garage and house while the car is parked in the garage. When I took my vehicle to be inspected and repaired I was told the original repair was not substantial enough to fix the original defect. Audi reports no new recalls on the vehicle and that there was a recall on a small selection of vehicles in the original recall. This is a hazard and could cause a fire. All vehicles in the original recall should be recalled again and repaired properly, with more than tape.
Strong smell of gas inside the cabin and outside the car while moving and while stationary. Vehicle was previously repaired under NHTSA recall 16V-660. Dealer states the recall 18V818000 does not apply, even though the previous recall solution was "interim". dealer refuses to claim responsibility.
I recently purchased a 2010 Audi Q5 prestige. I had it from 7 day and put fuel in it maybe 4 times. The very last time I put fuel in it there was a strong gas smell coming through the vents. It gets stronger and stronger.
Recall 20W9 - in late July of 2017 I noticed a very strong smell of fuel in my car. I took it to my local repair shop on 8/1/19 as I could no longer tolerate the strong smell and became very worried of my car exploding. They found that my fuel flange was broken. I did not know there was an open recall on this problem. It was only after I received a recall on my airbag in December 2018, and took it as instructed to my Audi dealer, that I was told there was an open recall. I called Audi and asked what I needed to do as I already had the repair made. I was told Audi would reimburse me. I then received a denial letter from Audi dated 2/1/19. I called Audi and was told I was denied because I didn't take it to a dealership that was within 15 miles from my home. I explained to them that what she said was the denial is different than what was stated in the letter. The denial letter states "the reimbursement period for this safety recall has ended." You will note on the top of the invoice I submitted that I did not take it to have the fuel flange repaired (which was the recall). It clearly states my reason for concern - ck for gas fumes/rear hatch area. She then called me back on 2/14/19 and stated she did "internal research" and the reimbursement period for this recall had ended. They would not be reimbursing me. She stated I could appeal to my local Audi dealer that I had to have an emergency repair and why I couldn't take it to my local Audi dealer to have this issue fixed. I then started receiving emails and notices in the mail to have this issue fixed at my local Audi dealer. However, it was not until after I had my air bag recall replaced that I started receiving these notices. I had no idea there was a recall for this problem. I had no choice at the time to have the repair made at my normal repair shop as it caused a significant hazard to me.
I hear (Volkswagen) is recalling certain model year 2009-2012 Audi Q5, and 2007-2012 Audi Q7 vehicles equipped with gasoline engines. The fuel pump flange on the affected vehicles may crack, allowing fuel to leak. My Q5 have the same problem I don't know why I didn't get the recall.
I received a notice of recall for my vehicle due to possibility of leaking fuel. Called the dealer to complete the recall in November 2016 along with an regular maintenance, took the car in and was not advised of any issues with completing either service. Picked the car up and was told that the part required for the recall was not available and that I would be called by the dealer once the part became available so the repair could be completed. It is now March of 2018 and I have yet to receive a call to schedule the repair of the recall.
The contact owns a 2010 Audi Q5. The contact stated that the vehicle emitted a fuel odor from outside of the vehicle. The failure occurred without warning. The contact did not smell the fuel odor until NHTSA campaign number: 16V078000 (air bags) was remedied at Audi lynbrook (855 sunrise hwy, lynbrook NY). The vehicle was not diagnosed for the additional failure. The manufacturer was not notified. The failure mileage was approximately 60,000.
Takata recall. The contact owns a 2010 Audi Q5. The contact received notification of NHTSA campaign numbers: 16V078000 and 16V660000 (air bags, fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (classic Audi, located at 541 white plains rd, eastchester, NY 10709; (855) 977-2266) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall, dealer has no idea when they will be able to replace the safety hazard. Issue #2 fuel fumes filling the car as you are driving and this is after the dealer claims they fixed it by putting a patch on the gas tank flange, which has not corrected the problem.
The contact owns a 2010 Audi Q5. The contact received notification of NHTSA campaign number: 16V660000 (fuel system, gasoline); however the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect. Updated 06/02/2017 updated 08/08/2017
I am very concerned about my safety at this point, the recall is the sdi driver frontal air bag and fuel pump flange, for the airbag it has been over 8 month and the parts are still not avaialble"?????????????? what"
Takata recall with no fix, also a problem with the fuel pump which the car can light on fire there is also no current repair. The dealer said we are screwed there's nothing they can do.my wife got into an accident with the loaner car if it was our car that is plagued by the recall things could have been worst
A D V E R T I S E M E N T S
- Brooklyn, NY, USA