10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
9,329 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2018 Audi Q5 body / paint problems

body / paint problem

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2018 Audi Q5 Owner Comments

problem #7

May 012023

Q5

  • miles

A D V E R T I S E M E N T S

The car is totalled. My car tripped 9+ malfunction warnings, after starting and driving. These included rear brake lights, directionals, start/stop system, and more. It appears that the sunroof leaks, and the roof drains were clogged (even though they were specifically checked and cleaned by the dealer 2 months earlier). This led to water accumulating in the areas under the back seat (a prior recall which allegedly had been addressed...NHTSA campaign number: 21V947000. Audi-??s number for this recall is 90S9.), and in the rear wheel well area, where electronics control modules live. The car eventually had to be towed to the dealer. It was initially estimated to cost $9,500 to repair. But, after several weeks, more water was found and it was declared not worth repairing.

- Newburyport, MA, USA

problem #6

Jan 312022

Q5

  • miles
Rear hatch randomly open during operations and while sitting parked.

- Conyers, GA, USA

problem #5

Oct 212021

Q5

  • miles
Panoramic sunroof leaked water into the car's electrical system during a rainstorm (despite being closed tight), resulting in a total failure of the car's electrical system, potentially a catastrophic occurrence. Fortunately the electrical failure happened when the car was stationary.

- Kentfield, CA, USA

problem #4

May 062021

Q5

  • 30,000 miles

A D V E R T I S E M E N T S

I was about to get on the freeway when my car's electrical system failed and I got several warning lights. The braking/stop start system, lights and a few other lit up. I pulled off the road and had it towed. The dealership said water (rain) got in through my sunroof and shorted my system (warranty won't cover). There are several class action suits re. This issue already and Audi knows about it, but there's no recall and cars have stopped suddenly on the freeway. It's very dangerous.

- Marietta, GA, USA

problem #3

Jan 032019

Q5

  • 12,000 miles
As I was preparing to park at my local grocery store in an assigned space I experienced a sudden unintended acceleration. The front end slammed into a concrete retaining wall, causing major damage to both my vehicle and the retaining wall. The car was practically at a complete stop when this occurred. Additionally when I reversed the car it accelerated back at a rapid speed. It was very scary and thankfully nobody was injured or worse. This could have been a serious or fatal situation and I feel that there was some kind of electronic failure. Considering the safety record on this car I felt very unsafe and not in control.

- Annandale, VA, USA

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problem #2

Jan 022019

Q5

  • 20,000 miles
On three occasions beginning in the spring of 2018, the tailgate has randomly opened with no command from the owners. Each time the car has been in our garage and we have been elsewhere. Each time the tailgate collided with the garage door when we opened the garage door was opened causing body damage. A quick google search shows that this is a recurring problem for the Audi Q5 and other models and that this problem has occurred outside on streets and roads as well as inside. The dealer said that Audi has a provided the dealer with a technical bulletin to make software changes remedy this problem. However, even after the software changes, this problem has recurred. Audi has refused to pay for the body work. On the first occasion, I paid for the body work. On the second occasion, the dealer paid for the body work after Audi refused to pay. The car is now going into the dealer for an extended period so that the dealer can work with Audi engineers to hopefully solve this problem once and for all. If the tailgate opens on a highway and luggage falls out, someone could be hurt or killed.

- Madison, WI, USA

problem #1

Jan 202018

Q5

  • 3,300 miles
I purchased my vehicle on 4/21/2017, I was sold by the dealership on the advertised safety feature called the Audi pre sense. Audi pre sense detects collision hazards all around the car and initiates specific preventive measures. On 1/20/2018 at 9am I was involved in an accident where I was driving on a city street going about 10-15 mph, I was stopped at a red light and was driving off from the intersection due to the glare in my eyes I was not able to see a cement pillar in front of me. The car collided and there the entire front was smashed in, the engine belt was clipped.I contacted Audi head quarters and described to them the incident, provided pictures, and police report. Audi customer care told me that the safety feature does not work in sunlight and that in this cased the Audi pre sense would not of detected anything. This is far different from what the dealership told as well as what is published on their website. The Audi pre sense should be 360 view and my car should have alerted me that I was in an accident.

- Brooklyn, NY, USA

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