8.8

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
2,825 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2018 Audi Q5 steering problems

steering problem

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2018 Audi Q5 Owner Comments

problem #4

Feb 142022

Q5

  • miles

A D V E R T I S E M E N T S

On 02/14/2022. Car just died while waiting for cars to pass to turn at light. Dashboard started flasing "engine start system: malfunction! - Please contact service" then "Parking Break Malfunction!" then, "Steering: Malfunction! - You an can continue driving" Panicked because was holding up traffic. After a couple minutes trying Car then just started drove home and put on battery charger overnight. Hoping that's all it was. Next morning 02/15/2022 started right up early morning no issues to be concerned with was on highway doing approx 69 mph, drove approximately 42 miles then then while only driving 35 mph 4 lane highway. Again, No warnings, but while DRIVING Engine and steering, just shut down. Almost causing me to be reared and then hit on passanger side. I don't even want to think what could have happened had this happened on interstate or if my children were in the vehicle. It was a very dangerous and scary situation even happening while only doing 35 mph. This should be considered a MAJOR recall. Vehicle was towed on 02/16/22 to Clearwater Audi. We did not receive vehicle back until after over 9 weeks, 04/22/22. Yesterday, 06/07/2022 Sensors glitching again and being called back into dealership. I want this life threatening recall documented. There is absolutely no reason why a well cared for vehicle with less than 18,000 miles should be having these issues. We We keep losing out on time from work and driving back and forth to dealership. We need to be able to rely on the safety and integrity of this vehicle not only for the driver/passangers but for the safety of others on the road. Thank you for your time to hear our concerns

- Seminole, FL, USA

problem #3

Jun 232021

Q5

  • miles
The 2nd generation Audi Q5 (roughly 2017-2021+) has a major susceptibility to immediate, catastrophic failure as evidenced from my own experience and dozens of episodes reported online. This failure typically causes a $2000-$3000 repair bill that Audi will not cover and will claim is the fault of the owner. My wife was driving the vehicle with our 5-year-old daughter in the car In the middle of the rear seat. The daughter spilled part of a 500 ml water bottle onto the seat next to her. Within 20 seconds of this happening, the car began alerting about steering malfunctions, braking malfunctions, and the windows began seizing up and down repeatedly. The car was completely inoperable. We are lucky this was on a slow city street and not on the interstate or tollway! Once stopped, we no buttons generated any actions from the vehicle. we couldn't power it on, put it into neutral to be towed away, raise the windows, or perform ANY other function at all. The car was a useless brick. We were charged $125 for the towing service and another $2200 from Audi Plano in Texas. After countless conversations, even debates, with David (director Audi Plano) and even Audi USA customer experience team, they REFUSED to admit any fault in a poor design and help cover any of the costs whatsoever, and we are even still in warranty. The part that was damaged is DIRECTLY below the cupholders and has no effective liquid protections - what did they think would happen! Here are other examples from online: https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/water-bottle-leak-%241800-damage-3009540/ https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/control-module-ruined-moisture-corrosion-3001605/page5/ https://www.mumsnet.com/Talk/shopping/3641294-Audi-Q5-taken-out-by-DD-water-spill-in-rear-seat https://www.nhtsa.gov/recalls?nhtsaId=11350209

- Plano, TX, USA

problem #2

Sep 242020

Q5

  • 10,400 miles
Twice in 2019 my car slammed to a stop while backing up at 2-3 mph. I had not hit anything and no damage to car. There was nothing to hit, just a vacant area. Yesterday while driving forward at 35-40 mph on a main street with the closest oncoming car 1 block away my car slammed to a dead, wall slamming stop. If a car had been behind me there would have been an accident. I emphasize: This was a dead, no slow-down stop. I refused to drive it 50 miles to the dealer. The dealer has picked it up and told me the sensors were set too sensitive. If so, why did this not occur every time I drove? frankly, I am afraid I will be forced to drive this car for the next 3 months until my lease expires. The dealer will not give me a loaner. I think this is a very unsafe car. I have no confidence in the way this is being handled. For your interest, I was given a ride today in the 2019 sedan model. Unbelievably it slammed to a stop while backing out of my driveway.

- Wolfeboro Falls, NH, USA

problem #1

Apr 042018

Q5

  • 900 miles
The contact owns a 2018 Audi Q5. While driving approximately 55 mph, the steering wheel seized and the traction warning indicator illuminated on the instrument panel. In addition, the steering wheel was difficult to steer. The vehicle was taken to Audi eau claire (5201 fairview dr, eau claire, wi 54701) where it was diagnosed that the electric power steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 900.

- Eau Claire, WI, USA

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