We have a 2014 Audi Q7 with 60K mileage that we serviced and maintained by Hoffman Audi all the time. On December 27th, while on the freeway, the engine was shut down without any prior alert, with a lot of smoke and oil leakage. With our minimal knowledge, it appears the gasket was frozen, causing the coolant to leak into the engine's unwanted part and damage it completely. This is a manufacturing and poor-quality Audi product that could have risked the life of the passengers on board. We filed a complaint to Audi USA with no response, and insurance declined. We need your kind attention to help us in finding a way to fix the issue as why did Hoffman service center never figure out the issue, if there was one, and why did Audi not give any alert before such a disaster took place that will cost us >24K to fix a $35K car.

- South Windsor, CT, USA

Flooding due to improper cleaning of ac valve blockage. I took the car to the dealership due to water leakage in the floorboards. They said they fixed the issue but after within a few weeks the water leakage kept pouring now due to that the water leakage has exceeded its point to which it has now put it self into the electronica areas of the car. Now the car will no longer run and it shows multiple issues with the check engine light constantly on consistent water leakage now there-€™s mold and water leakage in the electronica area and it-€™s preventing me from using my car my car is no longer able to drive and I feel it-€™s due to the consistency of them not being able to control the water leak damage the car has caused

- 2142 Encino Ridge St., TX, USA

Excessive oil leak

- Buffalo, NY, USA

In January 2019, while I was driving on ca 110 in excess of 60 mph, the Audi Q7 tdi's glow plug indicator light came on, I lost acceleration and a few minutes later, my engine shut off and I was stuck in the left lane. I had to call 911 and have chp stop all traffic and push my car to the shoulder while I awaited a tow truck. Audi dtla told me that the high pressure fuel pump failed and that there was metal shrapnel in my fuel line and it all had to be replaced. They said this was a diesel warranty covered issue and we did not pay any charge. In June 2019 while driving on interstate 10 in AZ, the glow plug light came on again and we lost acceleration while driving over 60 mph. We immediately exited the highway and shut off the engine before the engine shut down on us, as it did in January. We waited an hour in 105 degree heat in the middle of nowhere, until we were towed 80 miles to Audi peoria, who claim they cannot identify the problem. They told us to ride in the car on top of the tow truck. We believe there is either an ongoing hpfp issue, or perhaps something related to the diesel modification, or that this particular car is a lemon - 2 breakdowns in 5 months, within 11,500 miles. The scariest part is that we were driving at highway speeds with our children in the car when the car lost acceleration. We were lucky that we did not get hurt or cause any accidents, but the Audi Q7 tdi, whether it's just this vehicle or all 2014 Q7 tdis are not safe. Audi America, Inc. Has refused to repurchase the car or provide any other assistance or remedy. We refuse to ride the car because we are scared of another incident. We have warranties on the car, but that only covers repairs, it doesn't prevent you from getting killed on the highway when they cannot identify the problem with the car. No one at Audi has diagnosed the June 2019 problem we experienced.

- Rancho Palos Verdes, CA, USA

The contact owns a 2014 Audi Q7. The contact stated that rusnak/westlake Audi (located at 3832 thousand oaks blvd, thousand oaks, ca 91362, (805) 601-8034) performed an unknown recall repair that involved a software update on the vehicle. After the repair, the vehicle stalled without warning while driving 45 mph. In addition, the vehicle would fail to start sometimes and the fuel gauge failed to provide the accurate reading after the vehicle had been fueled. The contact took the vehicle back to the dealer to be diagnosed, but a failure code could not be found. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact to take the vehicle back to the dealer. No further assistance was offered. The approximate failure mileage was 61,301.

- Pacific Palisades, CA, USA

The VW/Audi diesel "fix" is not working as promised and the vehicles equipped with this "fix" may cause a safety risk to the public. 2 hours after picking up my Audi Q7 3.0 tdi from the dealer, my wife was driving the car to pick up easter supplies with my 2 young kids and while pulling out of bj's wholesale store onto a 4 lane highway the cars engine suddenly died. The car was stalled and left unresponsive and she almost got struck by and large truck. Lucky nobody was injured this time but this diesel "fix" has muffled these engines reducing torque and causes them to stall at low RPM's. the dealers blame VW/Audi and Audi blames the dealers. I'm not sure when someone will take responsibility but I hope it's before someone dies!!!!!!!

- Hopewell Jct, NY, USA

I have a 2014 Audi Q7 tdi and have just had the diesel gate recall fix to improve emissions. The fix has reduced mpg's and significant power to my car. I was told the car would only lose about 2mpg but it's more like 4-5mpg. The power loss is significant and makes the car dangerous to drive especially when pulling out into traffic. The hesitation puts all passengers in danger. The biggest safety issue has to do with the car was sold with a tow package. Nobody tested the diesel gate fix for owners who paid extra for a tow package. The car is down at least 10mpg with a light trailer and the shifting and power loss has made this Q7 almost useless to tow. That was not told prior to the diesel gate fix. Putting and Audi/VW/Porsche on the road with a light trailer after the diesel gate fix is a safety issue for everyone on the road

- Hopewell Jct, NY, USA

Car periodically stalls on accelerating from a stop, even though engine is up to normal operating temperature. Car will get to approx 10-15 mph, then stall, with a complete loss of power. Must push gas pedal all the way to the floor to overcome the stall, then the car leaps forward, spinning the tires. This has happened several times in the past few weeks. Am very concerned whenever I start up at an intersection, as I don't know when this situation will occur. I think this is a safety issue which should be corrected.

- Tierra Verde, FL, USA