The customer does not know how to become a Key User of the vehicle. The customer has completed the Audi connect User Management Registration and has a contract ID and form, but the remote services do not work in the vehicle. The customer does not understand the different PINs used with the Audi connect Gen2 system. The customer or dealer has lost the scratch-off vehicle code (referred to as the ?vehicle PIN?). The customer does not know the four-digit app PIN for remotely locking and unlocking the vehicle with the MMI connect smartphone app. The customer and dealer must both understand the contract ID generated during the Audi connect user management registration process must be validated by the dealer using the AcVDM system. The person being validated will have full access to the vehicle?s location and could potentially lock and unlock the vehicle remotely (if the vehicle PIN and myAudi account are paired within the MMI system), thus it is the responsibility of the dealer to ensure that the customer requesting validation is the actual vehicle owner. AcVDM can be found in AccessAudi.com under Audi connect>>AcVDM myAudi Key User Verification Tool. Once the customer becomes a Key User of the vehicle, other users can be assigned as ?secondary users? of the same vehicle. A secondary user can use the remote services without restriction, but only the Key User can assign or remove secondary users.
