The contact owns a 2013 Audi Allroad. The contact stated while at a standstill, the vehicle failed to start. The vehicle was taken to an independent mechanic where it was diagnosed with needing the timing chain to be replaced. The vehicle was not repaired. The manufacturer was been informed of the failure but provided no assistance. The failure mileage was approximately 110,000.

- Anchorage, AK, USA

A check engine light and "dtc" light came on the dash while driving, but the car had no symptoms of fault otherwise. During one following day, I was in the garage where the car was parked, was not running and unlocked with keys inside, and smelled an electrical fire. I opened the hood and found a softball sized fire burning from an electrical connector coming from the side of the engine. After putting the fire out, I found a blown 'engine management' fuse which may be originally triggered the dashboard faults. I could not disconnect the connector because it has melted together, but am hoping the blown fuse was for that circuit so no electricity is flowing through.

- Warren, CT, USA

On Feb. 14th 2019 I took my Audi in for a campaign recall for "after run pump" and "aux heater". I got the car back on Feb. 22nd 2019 (over a week in the shop). On Mar. 3rd 2019 I drove 40 miles home from work and stopped for gas without any issues. Upon getting to my driveway and put the car in reverse and backed halfway up my driveway, the car engine made a laud noise and stopped. The cabin filed with smoke and smoke was coming out from under the hood. I got out and grabbed a fire extinguisher but did not use it. There was not warning prior to the incident. This happen at 3:40 pm and the car was towed to the dealer at 6:34 pm. Audi called the next day at 4:04 pm with the news that the engine was damaged and that the cam shaft was possibly bend and unable to "turn over". I was informed at I needed a new engine at the cost would be between $10,000 and 12,000. I don't understand that after a little over a week having the car back from the repair at the dealer, that the engine is so broken that I need a new one. The smell from the incident smelled like coolant. No indications that the car was over heated and not other warnings. I believe this has to do with the campaign recall for the "after run pump" and the dealer should repair the damaged and me not paying for a new engine. Please help me in getting this resolved with the Audi dealer of Tacoma, wa. Thank you in advance for your help. Regards, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- University Place, WA, USA