This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Electric water pump failed with no warning, sending the car into "limp mode" with dramatically reduced power. Nearly caused a crash as this was on a major highway bridge with no shoulders.
My issue: One morning I started my car to leave for work. When idling it felt a little rough but stopped after just a minute or two. The next day it also was rough but escalated to a shaking and the check engine & the service engine soon light both came on. I took it to a european auto mechanic to have it checked out. Their code reader said there were two cylinders misfiring. What they told me is there is no way at 52K miles there are bad injectors, it must be the gas station I had used. They recommended I run a take of gas from a chevron or shell and all should be good. That is what I did. The problem persisted. I then took it to the service center at chapman BMW on camelback in phoenix. I left my car there on a Friday afternoon (luckily there are courtesy vehicles), I got a call Monday from my service advisor. He let me know that I have 4 bad injectors but recommends to replace all 6 because there has been an updated injector for this engine. He also informed me that there was previously a recall for the injectors in this engine that included only select cars. Mine was apparently not one of them. I was without my car for 5 days and I had to pay $2,106.10 to replace injectors on a car with only 52 thousand miles. From what I know and have heard about BMW, the injectors should not be an issue until at least the 100K mile mark. My question is, how is it ethical for a company can make a customer pay $2100 on a repair that they know is an issue? if it wasn't an issue there would not have been a recall on some cars. The fact that my car is only 2 thousand miles out of warranty adds to the frustration, clearly, mine should have been included in the recall.
The contact owns a 2008 BMW 135I. The contact stated that while driving 60 mph, the vehicle stalled. The contact coasted to the side of the road and restarted the vehicle. The vehicle functioned properly, but the failure recurred several times later. The vehicle was taken to the dealer for inspection and they stated that there was a waste gate leak and some vacuum pumps needed to be replaced. The vehicle was not repaired. The manufacturer was notified and stated that they could not provide assistance because they were under investigation for a possible recall. The failure mileage was 45,000.
A D V E R T I S E M E N T S
- San Antonio, TX, USA