This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
TL-the contact owns a 2010 Buick Lucerne. The contact stated that the head restraints were improperly shaped. They leaned so far forward that he could not sit comfortably in his seat and was hit in the back of the head when he tried to sit back in the seat. When he took the vehicle to the dealership, the dealer switched the driver and passenger head rests. He called the manufacturer who took a complaint but offered no further assistance to-date. The vehicle had not been repaired at the time of the complaint. The current mileage was approximately 400. The failure mileage was 40-bk
- Escondido, CA, USA
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- Escondido, CA, USA