NHTSA — Structure: Frame And Members: Underbody Shields Problems

5.0

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
20,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Cadillac CTS body / paint problems

body / paint problem

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2011 Cadillac CTS Owner Comments

problem #1

Nov 182013

CTS

  • 20,000 miles

A D V E R T I S E M E N T S

My husband was driving in our community, about 15 mph. He made a right hand turn and the control arm snapped in half, the wheel broke off and the frame came crashing to the ground. We have owned the car for less than 3 weeks. Aaa towed the car to the nearest dealership. The dealership refuses to fix the car under the manufacturer's warranty claiming that the car had to have been in an accident. We have neighbors who heard the thud and came to see what happened. There was no accident/collision. We have driven the car a couple hundred miles. This shouldn't have happened. Cadillac told us we needed to file a claim with our insurance company. The dealership estimates $12,000 in damage.

- Pittsburgh, PA, USA

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