2008 Cadillac SRX seat belts / air bags NHTSA complaints: Air Bags:Frontal

NHTSA — Air Bags: Frontal Problems


definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
28,736 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2008 Cadillac SRX seat belts / air bags problems

seat belts / air bags problem

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2008 Cadillac SRX Owner Comments

problem #1

Jun 032009


  • 28,736 miles


For the past few months our Cadillac Srx model year 2008 has experienced the passenger side airbag system being automatically turned off by the car itself when driving and a passenger is in the seat. Then it will come on of it's own Accord. This happens repeatedly. My spouse weighs 120 lbs, sits normally in the seat. We have had the vehicle in the shop at galles and davis Cadillac in albuquerque, nm and they can't find the issue with it. When the try to retrieve the codes, they say there aren't any. They have replaced everything in terms of seat covers, pressure plate, etc. But the one item I don't believe has been replaced has been the module containing the software program. They have found no shorts, etc in the wiring. I noticed that the 2009 cts Cadillac (NHTSA campaign #08V582000, GM recall #08373) was experiencing the same problem we are and they were recalled for software upgrade to remedy the issue. GM even brought in an engineer who stated there were no codes. He stated "off the record" that they were having the same complaint from many "asian" customers on the West coast (not my words, his) having the same issue with the same model as ours. He stated it was operating normally and it must be from the way my wife sits in the vehicle. We have video and pictures of the problem, the problem has even happened with the dealer technicians twice, yet the engineer and GM are telling us it is operating normally. The dealer is reluctant to give us the car back because they know it has not been corrected, but are being forced to by GM because of the engineer's determination of the vehicle operating properly. I believe our vehicle is experiencing the same issues as the 2009 cts and would like your help in determining that. We also believe based on the engineer's statement that we are not the only ones with the issue. We are getting no help from GM customer service center and request you investigate further. Thank you for your time and look forward to hearing from you.

- Albuquerque, NM, USA

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