The contact owns a 2010 Cadillac SRX. The contact's husband stated that over a year ago, the service rear axle message illuminated on the instrument panel while driving at various speeds. The contact's husband had then taken the vehicle to an independent mechanic who reset the error code. Recently, the contact's husband stated that the same message returned, and the vehicle would rattle while driving over bumps in the road. The contact-€™s husband then received a recall notice for NHTSA Campaign Number: 21V473000 (Suspension). The contact's husband called the dealer who informed him that parts were not yet available for the recall repair. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown. Vin tool confirms parts not available.

- Grandview, MO, USA

The contact owns a 2010 Cadillac SRX. The contact stated that soon after start-up, the "service stabilitrak" warning light would illuminate on the instrument panel. After the first warning message, a second warning message would state "service stabilitrak, reducing power, " as the vehicle would begin to stall. The contact would restart the vehicle a few minutes after failure to resume normal driving. The contact then received a recall notice for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The dealer and the manufacturer had been notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The failure mileage was approximately 210,000. VIN tool confirms parts not available.

- Tumwater, WA, USA

The contact owns a 2010 Cadillac SRX. The contact stated that while driving at various speeds, there was an abnormal unidentified loud noise detected. There was a loud noise detected from the wheel and while, driving over humps in colder weather. The stabilizer, and traction control warning lights were illuminated. The vehicle was taken to the local dealer and the contact was informed that the stabilizer shift link, lower control arm, separation bushings, lower control arm, and a worn stabilizer in the front needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred contact to the NHTSA. The failure mileage was 43,464.

- East Elmhurst, NY, USA

On the interstate (I-74 in Indiana) traveling at 70mph the rear toe link broke. My car swayed terribly back and forth and almost spun out completely. I was able to get it to a repair shop (not Cadillac) right off the highway. They said the rear toe link was broken and that caused the problem. When I called my local dealer Cadillac said back in 2015 (before I owned the vehicle) there was a recall and the toe links were "adjusted". clearly the problem was not fixed. If there were any other cars even remotely close to me this could have had devastating consequences. The car is now in the shop (at some random shop in Indiana) getting fixed but Cadillac has said they will not cover the repair cost. I do not have any documentation yet but will provide it once the car is fixed.

- Champaign, IL, USA

While driving my Srx through downtown area, I was attempting to make a turn and it suddenly wouldn't steer in the direction I wanted it to and when I attempted to hit the brakes it dived directly into a brick wall and all four airbags deployed and car was declared as total loss.

- Harrisburg, PA, USA

The contact owned a 2010 Cadillac Srx. The contact stated that while driving at 30 mph, the traction control, engine, rear axle service, and power train warning lights illuminated. The contact lost control of the steering wheel as the vehicle pulled to the left. The contact tried to regain control of the steering wheel however crashed into a telephone pole. All air bags deployed. Medical attention was contacted. The contact was taken to the hospital for minor injuries to both arms. A police report was filed. The police towed the vehicle to a lot where the contact was awaiting her insurance adjuster response. The police deemed the vehicle a totaled lost. The dealer nor manufacturer were contacted. The contact mentioned NHTSA campaign number: 14V571000 (suspension) as a possible solution to the failure however the VIN was not included. The failure mileage was approximately 107,500.

- High Springs, FL, USA

The front suspension was making a lot of loud noise, especially when driving over any bumps. I took it to the local Cadillac dealership and was told there are no lubrication fitting on the front suspension of the 2010 Srx and it had seriously worn out tie rod ends and control arm and they needed to be replaced immediately.

- Sacramento, CA, USA

Approximately 3 weeks ago, my 2010 Cadillac Srx started vibrating shuttering when down shifting between 20-25 mph. I took into dealer who stated needs new transmission at 84K miles. Just today, it started vibrating hard down shifting at 40 mph. I had traction control issues around 61K miles which was covered under warranty, sensor failures, suspension and accumulator failure at 66K miles and A/C actuator faulty at 48K miles. Most repairs on any vehicle I have ever owned and this is gma top of the line.

- Montpelier, OH, USA

Front suspension required replacement due to excessive wear on the control arms. Code P0017 generated by computer indicating need to replace timing chain. Vehicle currently at 90,000 miles

- Parkland, FL, USA

The contact owns a 2010 Cadillac Srx. While driving various speeds, the timing chain failed and detached from the engine. The contact stated that the vehicle began to jerk back and forth from the rear when the brake pedal was depressed. In addition, the "service rear axle" warning indicator illuminated. Ryan Chevrolet, located at 1800 South broadway, minot, North Dakota 58701, diagnosed that the rear axle and the timing chain needed to be replaced. The manufacturer was not made aware of the failures. The failure mileage was approximately 87,100.

- Minot, ND, USA

Purchased 2010 Cadillac Srx new in 2010.. it now has 55,000 miles. At about 27,000 it started making some sort of rubbing, crunching grinding noise in the front end. Thought it might be ball joints or something else in the front end. Noise goes away after some driving but always comes back after sitting for awhile. Cadillac dealer cannot find problem. Noise goes away when I take it to dealer and comes back after I leave. I don't know if driving it may be dangerous. Noise most pronounced in the am when backing out of my garage.

- Santa Maria, CA, USA

I have had my car 6 years and it has been in the shop over and over from the engine lights, stabilize bar, power steering, transmission problem, anti lock brake and traction control light, security light, catalytic convertor, would not start, remote not detected, sunroof leaks, oil leak, seat belt, brakes problem, gas mile not accurate,

- Canton, MI, USA

The contact owns a 2010 Cadillac Srx. The contact stated that the previous owner heard an abnormal noise coming from the front of the vehicle upon operating the vehicle or making a turn. The vehicle was taken to the dealer more than twice and they were not able to replicate and diagnose the failure. The contact indicated that, upon owning the vehicle, the noise continued and he noticed that the bushings were twisted and dry rotted. The dealer was notified of the failure and did not provide a diagnosis to repair the vehicle. The contact heard an abnormal noise while making a turn and operating the vehicle. The contact, a mechanic, purchased the part from the dealer and replaced the front lower control arm bushings. The vehicle was repaired. The manufacturer was notified of the failure and provided no remedy. The approximate failure mileage was 56,000. Updated 02/05/16; updated 03/27/18

- Lacombe, LA, USA

I purchased the car new, but the front suspension has been a problem from the beginning. Squeaks, rattles, vibrations and thumping prevailed from the beginning the dealer replaced a strut after 10K, then steering and then bushings. However, all the symptoms above remained. At lower speeds, the vibrations worsened, as did the moaning, the rattling, etcetera. Otherwise, the car as a whole has been reliable, including engine and brakes. I performed all scheduled maintenance religiously, I drive gently and mostly highway. A new dealer opened closer to home, and I began going to them. Last December, I asked them to repair the front end, after years of enduring a lousy ride. The vehicle now had 80,000 miles. After 3 days, and $1700, the dealership seemed to have fixed the issues, with new struts, bushings and steering coil. However, within 3 months, all the original defects reemerged. In fact, the vibrations worsened, with a feeling that the entire suspension was loose from the chassis, and vibrational thumps at highway driving sound like an 18 wheeler when it drives over train tracks, with booms, as if the axle disengages from the entire mono-frame. The engine has been reliable and fine, I like the interior and exterior looks. However, I strongly believe the front suspension is a fundamental design flaw and has robbed me from enjoying any moment in this vehicle. Finally, I am getting more concerned about the safety of the front end. If the dealership can't improve it, when I schedule my service in two weeks, I will sell my car in despair, but I'm deeply disappointed in the performance of this vehicle, the awful ride quality, and chronic symptoms which no car should ever display. I sincerely hope you consider this problem in this vehicle. Thanks.

- North Andover, MA, USA

At approximately 52,000 miles car developed a roar in front. I have been told that the front wheel hub assembly needs to be replaced. If this were to go on and not be replaced an accident could result from wheel bearing over heating or breaking off and causing accident.

- Brentwood, TN, USA

I took my 2010 Srx into dealership due to a loud roaring noise and vibration in the vehicle at 50-60 mph. Dealership advised that tires needed to be replaced and vehicle aligned. Tires had less than 30,000 miles on them. All tires were replaced and vehicle aligned ($1000+). approximately 2 - 3 weeks later, I noticed a loss of power in the vehicle when trying to accelerate. Additionally, while stopped at a stop sign or light, vehicle sputtered and shook like it was going to die. This happened on several different occasions. Stability trac light come on during this time but then went out. 05.01.15, the vehicle completely lost all power to accelerate over 40 mph and has an awful roaring noise. 05.05.15, the vehicle was towed to the dealership & is currently there. Received call from dealership that the wheel hub bearings need to be replaced @ $1,100+. I am not happy with this solution & do not believe is will fix the current issues with my vehicle, as I should not be having a bearing issue @ 70K miles. I now believe that something more was wrong to have caused my tires to have worn so quickly and poorly. Further, there is moisture buildup in both of my headlamps that I predict will cause problems after reading previous consumer complaints without gms acknowledgement.

- Angleton, TX, USA

Brought my 2010 Cadillac Srx to king O'rourke Cadillac in smithtown, NY on Jan 13,2015 for recall issue concerning the rear toe link, GM recall #14557. Car was there 2 days taking care of 4 recall issues. About 4 weeks and roughly 1000 miles later, on Friday February 20, 2015, I used the vehicle to go to the doctors and noticed no problems on the way. My 7yr old son was with me. From the doctors I proceeded to my hairdresser, still no issues. At some point on the way home after leaving the hairdresser, I noticed that the car felt abnormally "floaty" and was swaying over bumps. I stopped at a 7-11 on hospital road and nys rt 27 in East patchogue where I attempted to inspect what I could on the vehicle, mostly the condition of the tires. I then left 7-11 and proceeded to enter the on ramp for nys RT27 East. As I accelerated in the on ramp, the vehicle started swaying more. After that I heard a metallic sound and the rear of the car started to jackknife. I was able to slow down and a police officer entering the highway behind me stopped to offer aid. After a quick look, he stated that the car had a broken axle. He left since I had already contacted my husband and he was on his way. My husband arrived shorty thereafter and informed me that he called for a tow truck. While waiting for roadside service to arrive he also inspected the vehicle and also took photos. He said the right rear toe link, which was supposed to have been inspected and replaced as necessary as per the recall notice at king O'rourke 4 weeks earlier had separated. He also indicated that the links were not replaced and failed due to damaged threading. This was confirmed by the mechanic that towed the car to my home. While GM corporate is trying to be helpful in this situation, kathy at king O'rourke is claiming they are not responsible saying "as the second owner of the car I cannot expect a new part."

- Mastic Beach, NY, USA

I just brought this SUV Sept. 2014. Last week I was going around a curve. The rear end swerved and the tires rolled over the curve. The air bags deployed and the car stopped, the car was towed to a Cadillac dealer.( weeks before I found out about the recall on the air bags, seat, suspension and seat belt.) so, when I told the adjustor about the recall he just brushed it off and said, " it's not the recall.". I don't think the adjustor worked for an outside company. I need to get my car independently checked so I can find out if it was the recall items. How could my air bags deploy from going over the curve" the car has no damage... none! I think the dealer does not want to fix the recalled items or they fixed them wrong. Because my driver seat was making some crazy sounds the weeks before the airs bags came out. Plus, I told the dealer and he said all the work was done to the car. I think their lying.... is there a government place I can have the car checked or can you send someone? can you please help me" thank you for your time.

- Blackwood, NJ, USA

My husband and I were returning from a trip to myrtle beach. We had just gotten on the New York state thruway. We had just passed a tractor trailer when all of a sudden the car immediately veered to the right. My husband attempted to correct this and it immediately veered to the left. It did this 2-3 times before he was able to get it under control. We pulled off to the left shoulder of the thruway and called for a tow truck. It was towed to otto Cadillac in albany New York. This is the repair that was required. Installed new 20867273: Sl-N-link (05416-K) 20867 qty 1. this is what was found lr adjust link broken, replaced link and aligned rear tow to spec. Service was done satisfactorily no complaints with service department but we do not want anyone else to experience this.

- Poestenkill, NY, USA

Passenger side head light has ongoing electrical short goes out indicates on the information center then will randomly come back on took it in to the dealer no fix. Also when turning to the left or the right there is squeaking noise from the tires and suspension it gets worse when cold out. To pay $55,000 for a car and have ongoing issues. It also got new head gaskets at 51,000 miles and a new transmission at 43,000 because it wouldn't go in to reverse one afternoon. Had to be towed to a dealer was replaced under warranty.

- Rockville, MD, USA