This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Chrysler Town and country. When the contact attempted to start the vehicle, the key turned in the ignition; however, the vehicle did not start. The vehicle was towed to eddy's Chrysler Jeep Ram (11028 w kellogg dr, wichita, ks 67209) where it was diagnosed that a new ignition switch was needed. The contact was also informed that the vehicle was previously repaired per NHTSA campaign number: 11V134000 (electrical system). The vehicle was not repaired for the recent failure. The manufacturer was not notified. The approximate failure mileage was 88,000.
The contact owns a 2010 Chrysler Town and country. The contact stated that the ignition switch failed. While driving various speeds, the ignition switch turned off independently. There was no warning indicator illuminated. The contact stated that the vehicle entered into accessory mode and continued to move while the ignition switch was off. The vehicle was taken to an independent mechanic to be diagnosed, but a failure code could not be found. The mechanic stated that the failure was the same as what was listed in NHTSA campaign number: 14V373000 (electrical system). The manufacturer was contacted and stated that the VIN was not included in the recall. The vehicle was not repaired. The vehicle was not taken to a dealer. The failure mileage was not available.
The contact owns a 2010 Chrysler Town and country. The contact stated that after receiving NHTSA campaign id number recall 10356632 (electrical system:ignition:switch) and immediately after having the repairs done, the vehicle would not start. The vehicle was taken back to the dealer and they advised him that they were waiting for another recall to be issued. The vehicle was not repaired. The failure mileage was approximately 16,000. The VIN was unavailable. The recall part had caused more problems with my vehicle than the original part. Prior to the recall we didn't have any known issues with the ignition. Now the replacement part interfere with turning on the car and we must wiggle the ignition around in order to get the air conditioning and radio, nav system to function. Part doesn't feel like it fits properly. Updated 10/12/2011
I took my 2010 brand new Chrysler Town and country van in for a recall on the defect for the ignition switch. After Chrysler replaced the switch it will not return to the on position after you start the van. So the wipers, defroster and headlights will not work. I have had several close calls with my son and wife driving the van home in this condition. Chrysler is installing defective switches in vans to solve one safety problem and causing others. Chrysler will not repair the ignition at this time and has told me to just keep calling them to see if a solution comes about. They should not be putting defective ignition switches in to start with.
The contact owns a 2010 Chrysler Town and country touring. The contact was driving approximately 35 mph when he drove over a road bump. As he drove over the bump, the ignition switch key independently moved from the start position to the on position. The vehicle then stalled abnormally. The contact was able to restart the vehicle and stated that the ignition switch appeared to be loose. The vehicle was taken to an authorized dealer where they were unable to determine the cause of failure. The vehicle was not repaired. The VIN was unavailable. The failure mileage was 2,000.
A D V E R T I S E M E N T S
- Wichita, KS, USA