This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Consumer took vehicle to an independent repair shop for regular maintenance, and mechanic determined that lower and upper ball joints needed to be replaced at consumer's expense.
When either turning the steering wheel to the right or left there would be a grinding or crunching noise coming from the front. Noise could be heard when backing up or going forward. Vehicle had not been taken to dealership to be checked out.
While making right hand turns consumer heard a loud noise coming from the front end. Dealer informed consumer that the problem pertained to front upper ball joint failure.
At any speed consumer can hear a clanking sound coming from the front end of the vehicle. Also, when turning corners there is a clanking sound coming from the wheel area.
The upper ball joints on my 2001 Dodge Durango failed and needed to be replaced at an expense of over $800. Luckily for me and my family it was not a catastrophic failure when we were driving the vechile!! it was reported to the dealer who informed me it was happening alot to other owners and that no recall has been issued so there was nothing they could do.what, do several hundred people need to die first before anyone recognizes and fixes this problem!!?? this vechile only has less than 47,000 miles it at the time of repair and it is absolutely ridiculous that nothing has been done about this problem!!
Owner of a 2001 Durango slt & 2004 Durango ltd. The 2001 Durango had excessive wear on the ball joints at about 40K miles which required replacement in order to pass safety inspection. (front wheels were loose). The manufacturer did not cover the cost of replacement parts or labor.
Letter regarding daimler Chrysler "investigation" with ball joints on the Dodge Durango SUV and Dakota pickup trucks. The consumer experienced a problem with the ball joints on his vehicle.
Consumer complained about upper and lower ball joints failure. This problem was diagnosed when the consumer took the vehicle to the dealer for an inspection. The brake bulb light was replaced and the front shocks were replaced.
While driving 30 mph the consumer heard a loud bang and the vehicle collapsed on the driver side. The vehicle was towed to the dealer who informed the consumer that the upper ball joint wore out (PE 03-032 front susp upper ball joint). EA03-023
A D V E R T I S E M E N T S
- Jamaica Plain, MA, USA