Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.

From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.

The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.

Have we mentioned all the reports of complete engine failure due to oil sludge?


really awful
Crashes / Fires:
2 / 28
Injuries / Deaths:
1 / 0
Average Mileage:
60,463 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Dodge Durango electrical problems

electrical problem

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2004 Dodge Durango Owner Comments (Page 4 of 8)

« Read the previous 20 complaints

problem #89

Jun 022011


  • 104,000 miles


The contact owns a 2004 Dodge Durango. The contact stated that the instrument panel lights started flashing as the vehicle stalled. The contact mentioned that she had problems starting the vehicle before the failure occurred therefore, she had to jump started the vehicle. The vehicle was taken to a dealer who diagnosed that the battery cable shorted out, melting the egr tube due to the cluster being program incorrectly. As a result, the battery cable and the egr tube needed to be replaced. The manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included in NHTSA campaign id number: 04V578000 (electrical system:battery:cables). The vehicle was not repaired. The failure and current mileage was 104,000.

- Camdenton, MO, USA

problem #88

May 122011


  • 114,050 miles
The contact owns a 2004 Dodge Durango. The contact stated that while driving approximately 20 mph the horn began to sound, the door locks began to unlock and lock. Smoke began to rise from the dashboard, and one of the engine pistons came through the floorboard. The vehicle was taken to her home where it remained parked. The contact noticed there were holes within the engine and the piston casings were shattered. The failure was not diagnosed or repaired. The manufacturer was notified and the contact was informed they would not honor the recall associated with NHTSA campaign id number 07V092000 (electrical system: Instrument panel), due to the contacts original dealer being out of business. The failure mileage was 114,050.

- Middle River, MD, USA

problem #87

May 172011

Durango 4WD 8-cyl

  • 149,244 miles
While driving, vehicle just shuts off, has happen before now getting worse and scared to drive my family in it, I've had the same four codes pop up and after research on the internet it seems to be the (PCM) power control modular. I've seen nothing but complaints, but seems to be going no where. I took it to the dealer and they couldn't find nothing wrong. As soon as I leave the dealers lot it shut off and I had to wait 10 to 15 minutes for it to start. I'm afraid to drive it on the interstate cause if it shuts off, I lose power steering and it's hard to control going at those speeds. Can someone please do something, this is very dangerous.

- China Grove, NC, USA

problem #86

Feb 282011


  • miles


I own a 2004 Dodge Durango and let me tell you the problems I have had with it!! the radiator, throttle position sensor and brakes. The biggest problem is when it rains. The truck just shuts off, no matter where you are when this happens. You could be on the highway going 65mph and it just shuts down. I thank god that I haven't gotten in to an accident yet. It is so dangerous to drive it like that not knowing if when you re out and its starts to rain I head for home because I am so worried. I don't even let me teenage daughter borrow it in cause she is out and god forbid it starts to rain. When it shuts down there are no brakes no nothing. Someone has to do something about this. There are so many complaints and no recalls on this part. That is insane!!!! someone somewhere is going to get killed!!! Dodge - you have to do something!!!!! I will never buy another Dodge again!!!

- Sandy Hook, CT, USA

problem #85

Feb 062011


  • 55,000 miles
I have a 2004 Dodge Durango hemi 5.7 with 62K miles. I maintained the car well. I have two major problems: 1) while driving on the highway the checking engine light and the lighting rod light comes on and the car jumps out of overdrive and remains in 3rd or 4th gear. My temporary fix would be to pull over, turn off the car wait 3 seconds then restart. The check engine light stays on but the lighting bolt goes off and the car is able to shift back into high gear. 2) recently the while driving the oil light comes and the car stalls leading me to stare the car off the road without any power. This is extremely dangerous!! I have no fix to date.

- Queens, NY, USA

problem #84

Nov 202010


  • miles
I have a 2004 Dodge Durango that I have only had for 2 months well we had been driving through a bad rain on the highway doin 55 and all of a sudden the car started to sputter and shake I went from 55 miles a hour to 10 in 30 feet and almost got creamed by a tractor trailer with my kids in the car no less, well I had it towed to the dealer the said it was do to the rain and told me it would be 600 dollars to fix because it was general mat. Not covered in our warranty. So here me and my wife and kids go out in the storm. Pretty sucky for a dealer to do. So we made it home I got on line there are numerous sites about this problem so I call Dodge they say I'm the only one that has called in on this problem yeah right. What happens is the coil packs and wires get wet and arch and causes a miss fire I cant even wash my car that's how bad it is. Me and the other owners want to know why it hasn't been a recall"?"or does someone have to die first. This is a major problem and needs to be addressed thankyou.

- Mendota, IL, USA

problem #83

Oct 222010


  • 86,000 miles


2004 Dodge Durango slt 5.7 litre. 85K mikles after driving on highway for at least 2-3 hours, check engine and electronic throtlle control warning lights come one. Happens everytime on the highway after 2-3 hours. Turn off car, wait 2 minutes, and it starts up and only check engine light stays on until it recycles. Now, the oil light comes on and the car shuts off in the middle of the road. After waiting 2 or 3 minutes and starting, ti is fine. Mechanic says Dodge needs to replace ECM / ECU. I see a lot of issue with this car stalling in the middle of the road. This is a dangerous issue that Chrysler needs to be held accountable for.

- Loveland, OH, USA

problem #82

Sep 102010


  • 123,000 miles
The contact owns a 2004 Dodge Durango. The contact was driving 65 mph when the vehicle stalled without warning. The contact stated that sporadically, the vehicle would restart itself while coasting. The contact stated that on one occasion, the vehicle stalled and restarted independently, causing the contact to slightly lose control of the vehicle. The contact took the vehicle to the dealer to have the cam sensor replaced yet it did not remedy the failure. The manufacturer would not provide any assistance. The contact stated the failure was a serious safety issue that the manufacturer needed to investigate further. The vehicle was not further repaired. The failure mileage was 123,000.

- Herispir, CA, USA

problem #81

Sep 142010

Durango 6-cyl

  • 62,000 miles
While driving my 2004 Dodge Durango the speedometer functioned erratically and the interior lights would not go out. I pulled off to the side of the road, turned vehicle off, restarted and no change. Continued driving home when smoke started coming out from under the dashboard on driver's side only, and the vents on driver's side. Immediately turned vehicle off in the middle of the road-ran to a home. He grabbed fire extinguisher-no flames under the hood - he disconnected battery. Towed to garage, informed Dodge had recall for dashboard fires, towed to dealer who told me defect was in the cluster, that was not part of the recall and no wires in the cluster were melted together, therefore it was not a fire. I called Dodge headquarters, received a call on this date from "stacey" stating they had investigated which was to call the dealership and have it reviewed by their legal team and this did not fall under the recall.

- Kalispell, MT, USA

problem #80

Jul 012010


  • 38,000 miles
Purchased new 2004 Durango limited 5.7 hemi: After 3 1/2 years and the warranty expiration, when driving in city traffic or highway and it starts raining the engine starts to hesitate violently, to the point it will stop. This occurs if the SUV is parked in the rain and the engine is started. I have to wait for a few minutes then the engine will start, but have another heart attack as I drive down the road.. I have had fuse panel, engine wiring, ECM checked and no one can find any problems? the engine recently started missing and my scanner showed P0308 : I removed the spark plug, checked the coil, wiring, injector, spark plug..all ok and erased the code: The engine has about 79,000 miles on it and is properly maintained and garaged at night.. a stalling engine in inclement weather is a very very dangerous thing that Dodge/Chrysler seems to be ignoring..the fact is evident that there are hundreds of Dodge customers with the same dangerous problem I feel we should not be partners to Dodge/Chrysler's defective dangerous vehicles and intervention by our federal government based on the number of complaints should be implemented immediately.

- San Antonio, Texas, TN, USA

problem #79

Sep 252010


  • miles


On a 2004 Dodge Durango, when accelerating, the car basically dies and gets no power. The lightning bolt light come on. This is happening during acceleration on the highway causing a huge hazard and is now a safety concern.

- La Habra, CA, USA

problem #78

Aug 152010


  • 79,900 miles
2004 Durango shuts off while driving. Brake light and ABS light up then the entire electrical system goes dead including power steering, brakes, lights, etc.

- Chicago, IL, USA

problem #77

Jun 102010


  • 53,200 miles
Incident occurred on a hot, humid day while traveling down the interstate at 70 mph. Without any previous warning, the A/C, blowing at full capacity, just stopped; there was no sound from the A/C motor nor was there a burning odor. Approximately 10 minutes later, I turned the A/C back on to find it was blowing extremely cold air on the low setting. I made several stops and everytime the A/C would work; however, the last stop and start I made the A/C did not work. The small town of natchitoches, la does not have a Dodge dealership anymore; therefore, I took my vehicle to an independent reputable auto shop in this small town. The mechanic and owner of the shop said that he has replaced about 3 or 4 melted blower motor resistors. Is this a common problem or is it a defect that needs to be addressed? it seems as though if something is melting that a fire could start and cause severe damage to the vehicle or worse, death to those in the vehicle.

- Natchitoches, LA, USA

problem #76

Apr 012010


  • 107,154 miles
The contact owns a 2004 Dodge Durango. The contact received a recall notice for recall 07V092000 (electrical system: Instrument panel). The vehicle was taken to an authorized dealership for the repair but upon arrival, the contact was informed that the part needed to be ordered; she was told that it was safe to drive the vehicle home. While driving home, the contact noticed smoke emitting from the instrument panel and the vehicle suddenly caught fire. The fire department extinguished the fire; a report was filed. The vehicle was totaled and the insurance company planned to investigate. The contact called the manufacturer who also stated that they would investigate the failure. The current and failure mileages were 107,154.

- Dublin, CA, USA

problem #75

Mar 312010

Durango 4WD

  • 125,000 miles
2004 Dodge Durango 4X4 w/5.7 hemi engine. Catastrophic engine failure: All service performed as per manufacturers specifications at an authorized Dodge dealer. Turned the ignition to start the truck and heard a loud noise. Afterward, the ignition would not turn over and the vehicle made a ticking sound. Had the truck towed to the dealer thinking it may be a failed battery. After replacing the battery (the service technician also suspected a battery) the car failed to hold a charge. Upon further inspection on the rack the mechanic identified a significant hole in the engine block and a significant crack in the transmission to engine interface. The mechanic deduced that as an engine component blew, the force of which shorted the battery, the starter and cracked the transmission interface. After removing the battery, the terminal to the negative ground was dislodged, the battery was bulging at the sides, and the engine is dead. Chrysler motor company says they have no prior knowledge of any problems with hemi engines, and given the car is out of warranty..sorry nothing they can do. This is a problem that exists and is documented on NHTSA and other public forums. The option presented by Chrysler is $5500 plus labor for a re-manufactured engine. Estimated labor is $1900. The dealer doesn't get much of a break from Chrysler for this engine, but gets all the hassle for the shoddy work the company sells. This is a heavy duty truck, an engine should not die at 125,000 miles.

- Powell, OH, USA

problem #74

Mar 292010


  • 70 miles
I own a 2004 Dodge Durango that has a safety recall on it in 2007-2008 for a potential fire in the cluster panel. I experienced a problem with the interior lights and hatch light not going and brought it to a Dodge dealer to have it looked at. The service mgr told me that it was the cluster panel (which was the recall on this vehicle) that had to be done again. Now Chrysler no longer has the part and due the potential fire hazard the vehicle can not be driven (all stated in the earlier G07 safety recall. I have put 10 phone calls into the Dodge cust service line and have heard no response from them. Please let me know if you can be of any help or perhaps direct me to someone who can. I have 2 small children and this is my only means of transportation. Thank you

- North Attleboro, MA, USA

problem #73

Mar 032010


  • 99,600 miles
My 2004 Dodge Durango (5.7 L) shut off while my husband was driving it. We were making a left hand turn into a parking lot and the truck shut off. He barely missed hitting another car because the steering and the brakes went out. It took 4 tries to get the truck started back up. This has happened to me 2 others times when I was sitting at a red light, thankfully I was not driving. The truck also stalls out everytime there is a heavy rain. The check engine light has not come on so every dealership I've spoken to says that there is nothing that can be done about it, but they are aware there is a problem. I use this truck to drive my children everywhere and I do not understand how this problem has not been addressed.

- Cary, NC, USA

problem #72

Feb 132010


  • 135,000 miles
While driving 2004 Dodge Durango hemi, hesitates, has died a couple of times. Can't steer when dies. I have been reading about Dodge Durangos. There has been thousands and thousands of these complaints and nothing has been done about it. This is a very dangerous situation, especially when you can't control the vehicle when it dies, while driving. We have not done anything to correct the situation, because no code comes up to tell us what is wrong.

- Attica, IN, USA

problem #71

Jul 282009


  • 118 miles
2004 Dodge Durango limited hemi engine. For no reason driving down road the SUV will stop running at any speed, you lose all power steering and brakes, and are just coasting. Happened 4 times in 3 months, "no one at Dodge knows why" even though every site on the internet, shows this to be a problem on all the 2004's with no answers from Dodge. Then after 4th time went to restart engine and engine blew, a connecting rod snapped in half, which is obviously a forgery/metaligy issue. Everyone one who has looked at this says so and is a common problem in all the 2004's. this was a $49,000 SUV, and this is terrible, Dodge just says $9,000. No comment. I'm sure people have died from the first issue, loss of power, without steering or brakes, but does the engine freezing like that, instantly, cause the weak connecting rod to snap. If someone there is doing there job, this should be recalled asap. I'm sure people are dieing over this and Dodge does not care, will not fix, and will not even comment on. I have been trying since July. Please help is there any way to see the other complaints that have been filed about this. I have talked to 14 other people with the same hemi engine, same year with the same exact problem, but had to find them myself searching the internet. It's an obvious problem, that's been proven, repeatedly, what can we do to change fix/this. Thank you, tom

- Brunswick, OH, USA

problem #70

Aug 082009


  • 10,000 miles
Car sometimes starts without electrical response: Turn the ignition on and engine starts but no electricity. Driving on interstate 95 and all electricity to all panels and power steering shuts off. This happens often and results in having to coast to stop on the side of the interstate with little control of the vehicle. I have to restart engine several times before electrical response is restored. A tumbler kit was installed under warranty (service at pritchard Dodge in ithaca, NY in April of 2005) to reset electrical circuit and it helped but never fixed the problem, but now problem is back and getting worse. I do not have the luxury to buy another car so I have used it, but now is too dangerous.

- Branford, CT, USA

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