CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have already caught on fire.
5.8
fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
14,227 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2/27/07 purchases: 2/27/07 problem: Engine light serviced: 3/06/07 repaired: Egr valve, 3/09/07 problem: Engine light serviced: 3/12/07 repaired: Ignition coil. 4/06/07 problem: Engine light/vehicle cut off/ serviced: 4/17/07 repaired: Short out cam and crankshaft sensor. Due to vehicle having rough idle, needle jumping/vehicle shaking, vehicle shut down at stop lights. (5/01/07) returned vehicle to service due to shutting down when backing up/rough idle. (5/17/07) vehicle shut down on the expressway in front of a semi-truck, I didn't know if had shut down until the wheel became difficult to control. I coasted up the exit ramp and the vehicle start right up. Dealership requested to take the vehicle to another service center for repairs. (5/18/07) took vehicle a Dodge dealership, in which, they stated that the vehicle has intermittent problems which were hard to detect. Diagnoses of the problem would be difficult. Also, stated this was the second vehicle in their service department with the same problems. To no avail they found nothing.
When coming to a stop vehicle died. Once at a stop sign. Vehicle died was when the gas applied. There were no dash lights when the vehicle diesd this was a 2005 vehicle. There had been 4 stalling problems. The vehicle idles in high and whines. The idle is not all the time. Vehicle has been in the dealership for repairs 3 or 4 times. The climate was not a factor. The vehicle had contiually had ongoing problems. The dealership tried to fix the stalling problem. The computer has been reset, and an idle switch was added. Right now consumer is waiting for the tools from Chrysler to fix the recall part. The consumer called in advance for an appointment. Dealer kept the vehicle all day, but they vdidn't have the correct tools.
- Jacksonville, FL, USA
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- Detroit, MI, USA