CarComplaints.com Notes: A prime example of why you should never buy the first model year of a new vehicle.
10.0
really awful
Crashes / Fires:
11 / 15
Injuries / Deaths:
11 / 1
Average Mileage:
47,447 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. In addition, the contact stated that the vehicle was difficult to start. The dealer was made aware of the issue. The vehicle was not repaired. The failure mileage was unknown.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part needed was not available to schedule a recall repair within a reasonable timeframe for an extended period of time. The dealer did not provide a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The VIN was invalid. The contact had not experienced a failure.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 7/21/15 the consumer received the recall notice, over a year ago. Updated 08/06/15
The contact owns a 2009 Dodge Journey. While driving at low speeds and attempting to park, the vehicle stalled. The vehicle was able to restart and resumed normal operation. The vehicle was taken to an independent mechanic who was unable to duplicate the failure. The manufacturer was not notified of the failure. The failure mileage was 90,000.
- Houston, TX, USA
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The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (electrical system, air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
I was given a recall notice that states "if your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a complaint. Dealer said that it will probably take 6 to 8 weeks to get the part. The post card warning states "this could cause unintended engine shut off and increase the risk of a crash." So...6 to 8 weeks of gambling with this problem. Dealer said there isn't a replacement car to drive in the interim. Tried to call your hotline numerous times with various results but never was able to get through! very frustrating.
2009 Dodge Journey. Consumer writes in regards to parts unavailable to complete wireless ignition node module detents recall notice. Recall # 14V373000. The consumer stated it has been over a year, since the dealer promised to repair his vehicle. Updated 09/21/15.
The contact owns a 2009 Dodge Journey. While idling at a traffic light, the traction control warning indicator illuminated and the vehicle shut off. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The VIN was unavailable. The approximate failure mileage was 119,000.
The contact owns a 2009 Dodge Journey. While stopped, the vehicle stalled without warning. The contact stated that the failure occurred after the vehicle was serviced under NHTSA campaign number: 14V373000 (air bags, electrical system). The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
The contact owns a 2009 Dodge Journey. The dealer stated that the vehicle was included in NHTSA campaign number: 14V373000 (electrical system), but was unable to determine when the part would become available to schedule the recall repair. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure. Updated 8/10/15
My cars check engine light came on, had it hooked up to a find out what the code was. Came back the tipm was defected. Since I purchased this car back in 2010 I have had recurring problems with the car not starting at will. Sometimes after sitting for an undisclosed time it will restart only to shut it off and have it happen again. I was told the tipm may very well be responsible for the problem. After contacting Chrysler they stated they have no knowledge of the issue
The contact owns a 2009 Dodge Journey. While in park, the vehicle failed to start and the key remained in the off position. The vehicle was taken to multiple dealers who diagnosed that the ignition switch needed to be replaced. The vehicle was not repaired. The failure recurred on numerous occasions. The VIN was included in NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 55,000.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The VIN was not available. The contact had not experienced a failure.
The contact owns a 2009 Dodge Journey. While driving at 20 mph, the vehicle stalled. The contact was able to restart the vehicle. The vehicle was not diagnosed or repaired. The failure recurred on numerous occasions. The VIN was included in NHTSA campaign number: 11V139000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 80,000.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 11V139000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 11V139000 (electrical system) and stated that the part needed was not available. The dealer did not provide a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure.
The contact owns a 2009 Dodge Journey. The contact stated that the engine failed to restart. The vehicle was taken to the dealer who replaced the battery and the starter, but the failure continued to occur. The contact stated that the recall notice for NHTSA campaign number: 11V139000 (electrical system) was received in 2012. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The manufacturer was notified of the failure. The failure mileage was 42,000.
A D V E R T I S E M E N T S
- St. Charles, MO, USA