CarComplaints.com Notes: A prime example of why you should never buy the first model year of a new vehicle.
10.0
really awful
Crashes / Fires:
11 / 14
Injuries / Deaths:
11 / 1
Average Mileage:
47,313 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2009 Dodge Journey. The contact stated that the key was difficult to turn over to start the vehicle and the vehicle stalled several times. The contact was not able to restart the vehicle and it was towed more than once to the contact's residence. The vehicle was included in NHTSA campaign number: 11V139000 (electrical system) and stated that the part was not available for several months. The contact continued to experience the failure without warning while waiting for the part. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
Recall number L25. Have talked with local dealers and with Dodge to get recall taken care of. Have been put on priority list and not received any communications in over 4 months. My son uses the car at college and has had the car shut off while driving, negating the power steering and brakes. I checked the Dodge website and they said parts are now available, but I received no notification.
The contact owns a 2009 Dodge Journey. While defrosting the windshield, the interior lights illuminated independently and the rear passenger side window rolled down independently. The driver side door panel caught fire. The contact extinguished the fire and the door panel would no longer shut or latch. The vehicle was towed to the dealer. The technician diagnosed that the entire door panel needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was 85,000.
I bought this vehicle in 2014, 3 days after purchase went to start my car, it wouldn't start. When I turned it over it said "bad key". this has done this off and on for the last year. As of 3/26/15 my car was totally locked down. I knew of the recall and have asked lithia of eugene Oregon 97401 in regards to it, and they have said there is no parts in for the recall. I spoke with parts, today and they stated they had keys in. So then sent me to the service department. The service department states this does not fall under the recall or my warranty. That I need to replace the whole ignition, which will give me 2 new keys for the sum of $702 out of my pocket expense. If they are having so many problems with these ignitions for this year, I would assume it would fall under the recall. I have been stranded with this situation "bad key" and my vehicle not starting numerous times, each time that I made reference to it with lithia Dodge of eugene, Oregon. They just said they will send me information when the part comes in. The company never had a written report of the complaint on there part for unknown reasons, even though I had complained about it. I am very frustrated in the way service department has handled this situation non professional and making it now my problem to have to deal with. I have no other car so I have to pay to get it fixed at this point, and rent a car until they can order the new ignition in, and repair it. Which they stated can take up to a week. At $20 dollars a day rental fee for a car, and then the other $702 for the repair. I am not a happy camper with my vehicle at this point, or with litha Dodge of eugene Oregon..
Vehicle fails to start or "shuts" down while running. Dealer charged me approximately $1000 to repair and the repair was ineffective (prior to receiving recall notice) dealer is now informing me that the repair parts detailed in the recall are in "short supply" or "backordered" and they are expecting them not to be available for one year.
- Northborough, MA, USA
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The contact owns a 2009 Dodge Journey. The contact stated while driving approximately 60 mph, the vehicle stalled without warning. After restarting, the vehicle resumed normally. The failure recurred numerous times. The contact referenced NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part needed to perform the repair was unavailable. The manufacturer was not notified of the failure. The approximate failure mileage was 10.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure...updated 05-26-15 the consumer stated it had been nearly 8 months and the part necessary to perform the recall had not been made available. Updated 6/30/2015
The owns a 2009 Dodge Journey. The contact stated that while attempting to start the vehicle, the engine failed to start. The contact received a recall notification of NHTSA campaign number: 11V139000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 55,000. Updated 7/9/15 the consumer stated the vehicle was repaired on 6-11-2015 under the recall. Updated 9/18/15
The contact owns a 2009 Dodge Journey. While driving various speeds, the contact heard an abnormal noise when the brake pedal was depressed. The failure occurred on multiple occasions. The contact also stated that the brakes failed to stop the vehicle immediately when the brake pedal was depressed. The vehicle was taken to the dealer where it was diagnosed that the brakes and the rotors needed to be replaced. The vehicle was repaired however, after a short period of time the failure recurred multiple times. Additionally, the tires were replaced multiple times due to the continuous failures. The contact received NHTSA campaign number: 14V373000 (air bags, electrical system) and stated that the parts were unavailable. The dealer was uncertain when the parts would become available to service the vehicle under the recall. The manufacturer was notified of the failure. The approximate failure mileage was 17,000.
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle would not start until after several attempts without warning. The failure recurred on several occasions. The vehicle was taken to the dealer but the failure was unable to be determined. On separate occasions, the dealer replaced the starter, the key, the win module, shifter and battery but the failure persisted. The manufacturer was made aware of the failure. The approximate failure mileage was 48,000.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 11V139000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
I received a recall notice for my vehicle back in 2013 or 2014 regarding the wireless ignition node (win) module. Chrysler recall number is: L25 NHTSA recall number is: 11V-139. Recall date is: March 1, 2011. I have had my vehicle completely shut off on several different occasions which has almost gotten me in a wreck. I have been fortunate to be able to get out of the way of traffic but the last two times this has happened I was barely able to avoid an accident. One time I was driving on a toll road in austin, Texas and going over a bridge and had to pull as close to the center cement wall as possible and restart my vehicle and hurry to get out of traffic before I was hit. This last time that it happened I was driving on my way to work on again a busy 4 lane road and was able to pull into an entrance of an apartment complex and restart my vehicle. Both times it has been a close call. My local Dodge dealership keeps telling me that there is currently no replacement part available. This is becoming very frustrating and also very scary at the same time. Can you please advise me as to when this replacement part might be available. Like it said I have.
The contact owns a 2009 Dodge Journey. While driving approximately 30 mph, the engine stalled without warning. The vehicle restarted and resumed normal operation. The failure recurred numerous times. The contact was made aware of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part needed was unavailable to perform the repair. The manufacturer was notified. The approximate failure mileage was 5,600. Updated. 6/9/15 the consumer stated he received are recall 10 months ago. However, the parts were not available. Updated 07/02/15
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle failed to start intermittently. The contact stated that NHTSA campaign number: 14V373000 (air bags, electrical system) exceeded a reasonable amount of time for repair. The dealer stated that the part needed was not available for repair. The manufacturer was made aware of the delay. The vehicle was repaired at the owner's expense; however, the failure recurred. The vehicle was not repaired. The failure mileage was 90,000.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 11V139000 (electrical system); however, the part needed to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Frequently all exterior and interior lights flash on and off, windshield wipers going off, doors will not unlock, windows will not go down, dash panel flashing (it is as though the car is possessed, the panel will show the gas tank as empty, the temp gauge rises to hot and I have to pull over for fear of engine actually overheating) periodically while in this mode, the vehicle will not start. The vehicle has been into 2 different dealerships. Electrical codes were coming up but could no't be identified, multiple loss of communication codes of the interior could not be identified (they were unable to pin point where they were coming from) I was advised to bring it back when it happened again. Finally Friday, March 13, 2015 the car started going haywire and I was able to get into the dealership. While the car was running they were able to diagnose and registered multiple loss of communication codes coming from door windows and dash board, they found they were all connected to the tibm. Due to all of the electrical recalls when I first purchased the vehicle, it is my opinion that they have known all along that the Journeys had electrical issues. The 2012 model was recalled because of them. I feel tibm has been the issue all along. I travel back and forth 100 miles weekly some times twice a week on the highway picking kids up from school and can not afford to be stranded on the highway nor can I afford to purchase a new vehicle. The dealership is charging me over $1200 for replacement of the tibm. I called Chrysler/Dodge care and they stated because my car is out of warranty, they can't help me. I am currently in dispute with them because, these problems were happening while the car was under warranty and they held my car for weeks trying to identify the issue. I am awaiting a response from Dodge case worker.
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle would not start until after several attempts. The vehicle was taken to the dealer. The technician was unable to diagnose the failure. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 20,000. Updated 4/15/15
The contact owns a 2009 Dodge Journey. The contact received a notification for NHTSA campaign number: 14V373000 (air bags, electrical system); however, the vehicle was unable to be serviced under the recall because the part needed was unavailable to perform the repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2009 Dodge Journey. The contact stated that the service engine warning light illuminated on several occasions and the vehicle shook violently while driving. The contact also stated that the vehicle stalled without warning. After several attempts, the vehicle was able to restart but the failure recurred. The vehicle was included in NHTSA campaign number: 11V139000 (electrical system) but the part was not available for an extended period of time. The vehicle was taken to the dealer on over three occasions where the failure was unable to be replicated. In addition, the contact stated that the key failed to turn in the ignition switch to start the vehicle. The manufacturer was notified of the failure. The approximate failure mileage was 100. Updated 8/27/15 updated 9/28/2017
Ignition will shut off while driving. Also dashboard will read bad key and refuse to start. Chrysler states that it is part of recall L25 but the part is unavailable. In the meantime my car is a paperweight that I can't drive. They have no date on when parts will be available. What is my recourse?
A D V E R T I S E M E N T S
- Sinton , TX, USA