Notes: A prime example of why you should never buy the first model year of a new vehicle.


really awful
Crashes / Fires:
10 / 8
Injuries / Deaths:
9 / 0
Average Mileage:
42,306 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Dodge Journey electrical problems

electrical problem

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2009 Dodge Journey Owner Comments (Page 31 of 32)

« Read the previous 20 complaints

problem #25

May 112011


  • 35,000 miles


Bought 2009 Journey with 47,000 km's on it about 3 months ago from Dodge dealer. Have had to have the car towed twice now because it would not start. Dealer seems to be in the dark about how to fix problem. Poor, poor, example of customer service and car quality.

- New Glasgow, 00, USA

problem #24

Mar 032011

Journey 6-cyl

  • Automatic transmission
  • 50,000 miles
The contact owns a 2009 Dodge Journey. The contact stated that after receiving a recall notice regarding the front door wiring harness. She scheduled her appointment for March of 2011 and the vehicle had not been repaired. The manufacturer was contacted and they advised her that the part was on a universal back order and was unsure when it would become available. The failure mileage was approximately 50,000. Updated 06/17/11 the vehicle was repaired on May 17, 2011 after the consumer contacted corporate. Updated 06/30/11

- Chatsworth, CA, USA

problem #23

Feb 252011

Journey 6-cyl

  • 50,000 miles
The contact owns a 2009 Dodge Journey. The vehicle was included in the recall associated with NHTSA campaign id number 10V658000 (electrical system:wiring). The vehicle was taken to an authorized dealer where the contact was told the parts necessary to remedy the failure were unavailable. The vehicle was not repaired. The contact was also told the dealer was only allowed to order enough parts to remedy two vehicles per week. The failure and current mileages were 50,000. Updated 06/01/11 updated 06/13/11

- Fair Oaks, CA, USA

problem #22

Sep 152010


  • 42,000 miles


The contact owns a 2009 Dodge Journey. The contact stated that the vehicle would fail to start. The vehicle was taken to the dealer who was unable to diagnose the failure and the vehicle was not repaired. The manufacturer was not contacted to report the failure. The failure mileage was 42,000 and the current mileage 50,000.

- Detroit , MI, USA

problem #21

Jun 302009

Journey 6-cyl

  • 14,000 miles
I purchased a 2009 Dodge Journey in August of 2008. I have had repeated problems with rotor and brake wear. The rotors have been replaced twice and all 4 brakes have been replaced twice with the front being replaced 3 times. The first of which occurred just past 12,000 miles. This is when brake and rotor wear warranty ends. I have also had significant problems with the wiring sensor module, resulting in stability control and anti-lock brake light to come one. I also have power ports in the vehicle that do not work as well as a lift gate that does not lock. I currently have 48,000 miles on the vehicle and now have issues with leaking. I am unsure how water is entering the vehicle, possibly thru the air conditioning drainage system. The entire drivers side floor boards are wet as well as the built in cooler behind the drivers seat being completely filled with water within several days of emptying. This occurs when it is not raining or wet outside. I now have mold issues in the vehicle. Myself and my children have significant allergies and asthma. This vehicle is unsafe to drive. The electrical problems resulting in air bag failure are defiantly scary.

- Dawsonville, GA, USA

problem #20

Sep 282010

Journey 4-cyl

  • 43,201 miles
Purchase a Dodge Journey 2009. I inform the dealer that the windows were not coming down as they should. Didn't get fixed. The keyless remote was suppose to be with the car it wasn't, they installed a after market keyless remote, don't work correct. The brakes were squeaking and could hear air within the car when applying brakes. I was told that there's nothing wrong and it was normal. It has been 4 to 5 months later now its not starting. Contact chrsyler llc, told me I had to have it towed to a dealer, get diagnose, get it fixed and I have to pay for it all and they will reimburse half for the part, labor is all on me. The vehicle has done this no start problem 3 times in 2 and half days. Also notice that the steering column gets hot for some unforeseen reason. Inform the dealer I purchase my Journey from, I was told that is normal. Still have the Journey can't trade in back because I have no money, so I am stuck with it. Having it towed to dealer to get problem looked at and all expense is on me. What do I do. I think chrsyler will not repay me. I have to borrow money to get this done because this is my only transportation. I am scared that I might have a electrical fire while driving and will not notice it until it too late. What do I do. Please help in richmond va.

- Henrico Or Richmond, VA, USA

problem #19

Jan 132010


  • 2,000 miles


At 2000 miles on my 2009 Dodge Journey I started having problems with my front passenger window sticking, and brakes squeaking. Also car not shifting when taking off and when you slow down and try to speed back up. I took it in. They told me maybe sap in window and brakes fine. Three days later window acting up again. Took it in. Same reason. Cleaned and greased. This is the eight time I've taken it in. They have replaced motors, switches, tracks, seals and now wont roll up or down. The brakes have been an issue since the start. At 21000 miles the dealer tells me I need new pad and rotors. Take it to brake shop and they tell me all I need is pad. Brakes working fine right now but still squeak every now and then. They have replaced electrical harnesses that may catch on fire. The squeaking noise now has turned into other parts that are having to be replaced. My computer chip has been reset 4 times and cheap plastic mirrors on visors and sunglass holder and light on inside roof. The springs on my back doors have popped out leaving the door stuck open. Went to eat with 23000 miles on the car and after leaving the car would not start. Called dealer and they called a tow truck and wanted me to pay for that also. My car has been in two different dealerships on 10-15 different occasions for repairs. They still have not got these issues fixed. What can I do?

- Temple, TX, USA

problem #18

Jul 092010


  • 47,000 miles
As I was driving my 2009 Dodge Journey on the highway going 70 mph it stuttered and hesitated to pick up speed. I proceeded to get on an off ramp I could not pick up speed to avoid being hit by other cars catching up to me!! luckily I made it to my destination safely!! the check engine light comes on shortly afterwards1 I took it to the dealer to find out what the problem is, they haven't properly diagnosed it right yet!! the car still dies on me while driving!!! by the way I had the car for 6 months and 50,000 miles!!! Dodge really needs to fix this problem with their creation of death!!! hopefully they will before someone dies in a car crash because their car went from 70 mph to 0 in 60 seconds!!! I took it to a repair shop and a Dodge dealership the repair shop says it needs a whole new computer the dealer say it's a bad solenoid!!! I don't know what it is and I should have to pay for Dodge bad build of this vehicle with money or my life!!!

- Macomb, IL, USA

problem #17

Feb 152010

Journey 6-cyl

  • 11,000 miles
At 11K miles I had to have front brakes replaced. Shortly after that my back brakes had to be replaced and my back rotors were warped. The dealer told me I had exceeded the 12K manufacturer warranty and had to pay for repair. After researching consumer reviews and having read of numerous complaints on brakes / rotors I sent a letter to Chrysler along with complaints. I did not receive any letter, not a phone call, just a check for repayment of brake work. Since then I have had my censor light come on twice for the tires and up until now, after reading from this website was I unaware this vehicle appears to have problems with tires as well. My vehicle is currently in the shop. I had taken in twice for a noise that was coming from the front passenger side. The first time I was told they could not find anything. The 2nd I was told it was a computer chip that needed adjusting and it would be "fine". it wasn't fine. The noise got worse. My power locks on driver door and my remote key would not work. I took my vehicle in for both the noise and the power locks/key not working. I have been without a vehicle since Monday (it is Friday) and it is due to having to replace a wiring system and alternator. An alternator? my vehicle has 25K miles!! please help.....there are almost 200 complaints for all the same problems I am having. This is not right.

- Chula Vista, CA, USA

problem #16

Sep 242010


  • 21,056 miles
Vehicle does not always start when the key is turned. Sometimes it will start if all electronics are turned off. Dealer replaced starter and reflashed controller, however problem persists. Vehicle is equipped with factory remote start and "sentry key" theft deterrent system.

- Macomb, MI, USA

problem #15

Aug 182010


  • 12,000 miles


Front brake pads and rotors needed to be replaced at 12K miles on our 2009 Dodge Journey. Now we just had all brake lights go out. We took it to our mechanic and they found only 1 bulb bad. After the 1 bulb was replaced, all lights started working again. Why would they put these bulbs in series rather than parallel so that only the bad bulb would be out rather than all? that is a big a safety problem in my opinion. Also one tire now has a bulge in the sidewall and needs replaced. The vehicle has about 15K miles.

- Rio Rancho, NM, USA

problem #14

Apr 202010


  • 40,000 miles
Brakes do not last. Had to replace rear and front brakes and rotors at 40,000 miles, only 500 after we purchased vehicle. When braking at a high rate of speed the entire car shakes and steering column vibrates violently. We have not found a solution, the dealership says they cannot duplicate the problem the car will randomly not crank. It has left me stranded twice. After sitting for an hour it will crank with no problem. We have been told that is may be a problem with the internal security device that recognizes the key.

- Maysville, GA, USA

problem #13

Aug 032010


  • 12,000 miles
I have a 2009 Dodge Journey that has stalled on me while driving twice in the last month. I lose all control of steering and interior controls. The dealer has been unable to figure out what is going on. The car has less than 16,000 miles on it.

- Cedarburg, WI, USA

problem #12

Mar 182010


  • 36,666 miles
Brakes, tires and electrical system. I have to get new tires already and I only have 36,000 miles on the car. I have had to change the brakes front and back 3 times already. I am about to have to change the rotor on all 4 wheels. When I turn the windshield wipers off the head lights flash off and back on. Then while driving the dash lights will flash off and on again.

- League City, TX, USA

problem #11

Jun 122010


  • 12,993 miles
Interior dash lights dim or turn off completely when wipers or other electronic controls are operated. This has happened numerous times.

- Tooele, UT, USA

problem #10

Jan 152009


  • miles
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle experienced trouble starting. The vehicle was taken to an authorized dealership where it was repaired. A few months later, the vehicle still had the same problem. Also, the contact stated that the driver side door would not lock unless it was locked manually inside the vehicle. The vehicle had not been inspected at the time of the complaint. The failure mileage was unknown. The current mileage was approximately 88,000.

- Belleville, IL, USA

problem #9

Mar 082010


  • 21,000 miles
On Monday, March 8, 2010, my wife, two year old daughter and I suffered a third episode of the following dangerous malfunctions: Steering, transmission and drivetrain issues that, without notice, result in an unbearable screeching and grinding noise emanating from underneath the vehicle at speeds between 15 and 30 mph, a pause and hesitation in acceleration between speeds of 15 and 30 M.P.H. that causes the car to jump forward, the immediate loss of accurate steering and a burning smell throughout the car interior we suffered the most recent episode, without notice, while driving through rush hour traffic at 7:45 a.M. we waited two hours for a tow truck to arrive. Fortunately, my wife and daughter were only shaken, but not injured. In the last three months, we have had an unsafe rear tire replaced, sunroof parts replaced for constant leaking, a new electronic module installed to prevent the episodes of the entire electronic system malfunctioning causing the loss of car function and door locks and multiple power steering parts replaced.

- Cranford, NJ, USA

problem #8

Mar 252010


  • 23,074 miles
My first experience was the windshield wipers completely stopping while pouring down rain. I almost rear-ended someone. The wiper motor has been replaced numerous times. My car completely shuts off while I am driving or sometimes just putting my car in reverse. It is currently in the shop again. Plus, my brakes are already gone and the car is only a year old.

- Mooringsport, LA, USA

problem #7

Mar 242010


  • 26,000 miles
I have a 09 Journey, bought a year ago. Brakes front and back have had to be replaced and need replacement again. Interior lights dim when wipers or other electronic controls are operated. Engine makes noise as though the lifters aren't getting oil--had it in shop for that and they can't find anything and it is getting worse. Right side front wheel sounds like bearing is having issues too. Product is dangerous--brakes and not being taken care of under warranty--dealer, have 26,000 miles on

- Warner Robins, GA, USA

problem #6

Jan 132010


  • 15,560 miles
Bought a 2009 Dodge Journey SXT w/14,075 miles-used. Owned little over month-we have had 4 times where driving at night-suddenly all instrument panel lights comes on-headlights go off-engine keeps running. To 'reset' had to turn off car and restart-one night this happen 2 times in appr.10 miles on I-20. First time in shop-'could not duplicate" for 2 days-also "no bus" light comes on. Wife picked up drove 15 miles to groc. Parking lot-during drive battery light came on-she got to parking lot. Killed engine-tried to restart-nothing-no click-nada! called 800 # inowners manual. Towed to nearest Dodge-they towed back to original dealer-3 more days-supposedly changed out several Still it happened again-at night-back in shop. We finally did a carfax-seems previous owner had in shop for electrical 3-4 times in less than a year when bought brand new. Did some research on Dodge Journey problems search on web-not much on Journeys problem but did find '99 durango seem to describe exactly same problems-are they related?

- Clyde, TX, USA

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