This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The owners manual, third printing does not match the am/fm/cd with sync configuration of my C-max. On numerous occasions I have contacted Ford about this issue but have been stonewalled. They have sent me a first printing manual which does not match the configuration of my car. I have spoken on the phone to the consumers desk numerous times and always received the statement, "we are sorry" I have asked this customer service desk to file a formal complaint, I have written letters to Ford and received no reply. I need help from your office requiring Ford to produce an owners manual that matches the configuration of my C-max. This is a safety hazard because while driving the lack of knowledge of how the voice operated system works. It is impossible to be safe if their are no operator instructions.
- Springfield, VA, USA
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- Springfield, VA, USA