really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
16,189 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Ford C-Max Hybrid brakes problems

brakes problem

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2013 Ford C-Max Hybrid Owner Comments

problem #4

May 162014

C-Max Hybrid

  • 12,957 miles


We complained of scratching sounds in the rear brakes on 5/14/2014 and 13K miles. The dealer stated that the pads and rotors were worn to a minimum with no evidence of sticking calipers. Rotors were replaced under warranty. We complained of the same scratching sounds at 18K miles on 11/17/2014 and were told they checked ok. We complained again on 8/12/2015 of the same issue and were told that both the front and rear brake rotors were rusted and pitted and needed replacement. On 8/26/2015 at 25K miles we brought the car back to the service manager and were told the same thing and that Ford would not warranty the problem. Pads were not worn at this time. On 9/10/2015 we contacted Ford customer service (case 7858931-N9W5D9) and were told that Ford would not honor a warranty. We contacted two independent mechanics. Both stated that rotors wearing out in 13K miles and a little over one year was abnormal. Both agreed that replacement was necessary for safe operation. Issue: Early and improper rusting of brake rotors (1 winter, 13K miles) that compromise safe operation.

- Westwood, MA, USA

problem #3

Oct 232014

C-Max Hybrid 4-cyl

  • 21,000 miles
Purchased used C-max 2013 on or about 15 October 2014. Visited Ford dealer 3 times. The next morning the car was found dead in our drive way. Charged the battery at 12 amps for 2-2.5 hours and read 75% charge. There were no indications of battery or charging system malfunction. Called the Ford dealer and tried to drive to dealer located 15-20 minutes away. Stopped at red light and proceeded through light when green. Got to the green light side and the battery light flashed for 2-3 seconds, blinked and the car quit. Speed under 10 mph. Hwy speed 50 mph limit. With the car now in the off position you have no power steering, no power brakes, no emergency flashers and no brake lights due to battery failure. One day later they found that the charging DC/DC system module had failed which is why the battery failed. The battery light came on at or about 12.0 V instead of 12.8 volts which would have indicated a failed charging system (like the old alternator light but this vehicle does not have an alternator). No battery/charging system monitoring system gauge present in standard instrumentation panel. I believe that there is an error in the computer monitoring system to alarm at 12.0 V (dead battery voltage) verse 12.8 volts showing a failed charging system component. Posted alert on C-max form to buy volt meter to plug into 12 V socket to monitor until Ford fixes both the warning light and also makes the charging system components fault tolerant (have 3 or more parallel system with alarms). Called Ford. Wrote Ford a letter advising them of this condition.

- Belle River, MI, USA

problem #2

Aug 262014

C-Max Hybrid 4-cyl

  • 30,000 miles
From park, sudden forward acceleration and hit wall, I hit the steering column, no braking, car reversed from impact, still could not change gears, pulled emergency brake and car stopped, engine still revving up, pushed button and it stopped.

- Chandler, AZ, USA

problem #1

Dec 102012

C-Max Hybrid 4-cyl

  • 800 miles
Cpm takes over vehicle operation and eliminates use of accelerator. Vehicle self accelerates to maximum of 35 mph. Electric brakes become very sensitive, becoming jerky and stop its movement very fast. The vehicle has repeatedly went into this mode at 800 miles, 1800 miles, 2200 miles, 2300 miles and approximately 2350 miles. For motor company and local Ford dealership have not been able to remedy the problem after 4 attempts to do so. Unable to get sufficient information from fmc to determine if its a fleet wide problem or a single vehicle problem. The unusual problem makes the vehicle very hazardous to drive and unreliable to use on public highways.

- Mandan, ND, USA

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