7.5

pretty bad
Typical Repair Cost:
No data
Average Mileage:
44,350 miles
Total Complaints:
4 complaints

Most Common Solutions:

  1. replace transmission (2 reports)
  2. not sure (1 reports)
  3. replaced lower transmission motor mount (1 reports)
2013 Ford C-Max Hybrid transmission problems

transmission problem

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2013 Ford C-Max Hybrid Owner Comments

problem #4

Mar 302018

C-Max Hybrid

  • Automatic transmission
  • 18,500 miles

A D V E R T I S E M E N T S

I just bought this car with under 18,000 miles. A few days later I started hearing this loud engine/transmission type sound. It comes and goes and I don't see a pattern to it. I joked that I feel like I'm driving a Harley. Since the drive is usually so smooth, it definitely stands out as a problem. I literally just bought this car a week ago. The CARFAX states one owner, serviced with Ford. I have about 6 months of warranty left.

- Jeanne B., Viera, US

problem #3

Nov 112016

C-Max Hybrid SEL

  • Automatic transmission
  • 100,000 miles

The loud transmission rumbling is there and I'm told there are metal shavings in the transmission fluid. I was told the only fix was a new transmission ($9500). I found out there was a TSB issued ( 11/9/15 TSB 14-0214) for this and that it should be replaced by Ford. It also said that customers would/should be notified of this problem. I was never notified. There is now a new TSB that supersedes the previous one, which says to me that they know the problem is worse than they thought. There is also a part available now that MAY fix the issue ($500ish). The only problem with that... the part is not available! Having researched the issue I'm finding there are plenty of 2013/14 C-Max owners with the same problem as well as 2013/14 Fusion Hybrid owners. I also see where there is the possibility of a class action suit against Ford for this problem. I have owned 11 Fords but this might be my last. My wife was about to trade in her Escape for a new one, but has now started looking away from Ford. It would have been her 3rd Escape. My son-in-law is also about to replace his Fusion and said he probably won't be looking at Ford now either. Ford claims that because it wasn't a "recall" they assume no responsibility for replacement. My argument is that they issued a TSB that said owners should be notified, and that sounds like an issue that they should be responsible for. I have 2 lawyers that agree with me.

- Gl P., Mechanicsville, VA, US

problem #2

May 012015

C-Max Hybrid SE 2.0ldohc

  • Automatic transmission
  • 57,405 miles

The roaring noise was so loud we first thought it was in the tires that we bought 2 months before the noise started. We drove the tire company crazy over the roar, so just to make us happy they replaced the 2 front tires. Then asked us to drive it for a week and come back if the sound did not stop. You could not hardly hear the radio over the roar. It sounded like we had mud grips on the a car....

Within a week the sound changed from a roar to a grinding noise. We took it back to the Ford dealer and they check it. They said the transmission needed to be replaced. So within 4 days we had the car back and not a sound to be heard. I come from a generation when transmissions got at least 100 to a 150 thousand before they had to be replaced.

I am sick and tired of buying new cars and getting lemons this is the 3rd new Ford vehicle in a row that we have not gotten a 100 thousand miles with out a major repair needed. I guess that is why they talk you in to an extended warranty that has a lot of holes in it. It certainly does not cover everything the salesman says it does. I guess they must have trained their sales people to push a product that is a lie when it comes to quality.

I am going to try a Nissan next wish me LUCK.

- Patricia B., carthage, US

problem #1

Mar 052014

C-Max Hybrid SE 2.0L

  • Automatic transmission
  • 1,347 miles

They said it was normal, I strongly disagreed until I got someone else in the car who heard it. It was not a constant noise. Just whenever it felt like it . The Dealer tried to tell me it was the transmission looking for a gear. It is still a noisy car

- Robert B., Port Orchard, WA, US

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