This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The 2013 Ford Fiesta dual-clutch transmission is faulty and unsafe. It shifts hard, stalls, slips, skips, jumps and shakes. I have had my car for 14 months and Ford has replaced the clutch 3 times and transmission seals once and it still has all these problems.
Hello - I have had multiple issues with this car dating back to months ago when I had it serviced twice for the problem. This car is becoming a safety issue. I had the "clutch" replaced in this automatic car a few months ago when the car kept lunging forward and not accelerating. When I got it back... I was told to give a "grace" period to break in the clutch and that it might continue to "stutter". the past week I have almost gotten into three accidents. The clutch/trans is lunging so bad at this point it almost hit the car in front of me. The other main safety issue with Ford having these "trans issues" on this model is the acceleration. It will not "catch" then lunge when trying to turn left and I almost got into a collision. Ford sent me a letter in the mail after I complained months ago saying the "stuttering" my be a leak in the trans. A few months ago they said the stuttering was because they had to replace the clutch. I am at wits end with a car I can not afford to get rid of but do not feel safe driving.
My daughter took her car in for repair end of July 2014, due to very bad shuttering, shaking, acceleration and brake issue. Dealership claims they reset the computer that speaks to the transmission. I had her take car back about 10 days later due to the same issue. They claim there was nothing wrong with vehicle that she needs to drive at least another 1000 miles so that computer can register her driving habits"?" I drove her to work the following Friday and as I was leaving uphill parking structure the car felt as it completely stalled out, I had the pedal floored and nothing and then out of nowhere the car jumped and accelerated forward. Luckily there were no cars in front of me I would of definitely hit them. I drove vehicle straight to dealership and asked salesman to take for a test drive. He stated that there was clearly a problem and he would have gsm call me by the following Monday. Tuesday comes and as my daughter was driving to work she was involved in an accident due to the car not accelerating so she floored it and unfortunate for her hit the vehicle in front of her. I called salesman back and he said he would call me back, 3 weeks later no phone call from salesman or gsm. Accident occured on 8-19-14 then we received a letter postmarked 8-26-14. Customer satisfaction program claiming they have extended her warranty on clutch and transmission input shaft salsas well as the transmission software calibration for a total of 7 years or 100,000 miles whichever occurs first. To date still have not received call back from salesman or general service manager. Vehicle needs to be recalled......
I purchased the vehicle used in February of 2014. A couple of days after having the vehicle it started to make loud grinding noises, when I tried to accelerate it would sputter and almost stall. I took it in on March 05, 2014 and the dealership had it for a week. When I picked it up, I was told that they could not find anything wrong with it and the grinding was "normal". the grinding noises, the sputtering, the slow acceleration, and other issues are still happening with this vehicle. When I call to see if I can take it in, I am told that this is normal for this vehicle. These 'normal' attributes should be disclosed prior to purchasing the vehicle. When I am at a stop and I start to accelerate, the car does not accelerate and it lunges and it has caused me to almost get rear-ended on more than one occasion. There has been a couple of times where I am driving on the highway at a steady speed and when I try to accelerate, it does not accelerate and the rpms just shoot up. The transmission of this vehicle has too many bugs in it and it is causing a safety concern. If I would have known that these things were 'normal' prior to purchasing the vehicle, I never would have bought it. Something needs to be done about this. I have seen numerous complaints that are very similar to mine and it truly is a safety concern that needs to be addressed.
- Lochbuie, CO, USA
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I just bought a used 2013 Ford Fiesta with about 43-44,000 miles on it. I drove the car off the authorized dealer's lot on yesterday 8/31/2014. The first thing that I noticed was, as I entered the highway, the car had trouble getting up to speed with the flow of traffic. Later on the same day pulling out of an establishment to enter the main road I pressed the accelerator and the car jerked and acted like it was going to stall out. Then it lunged forward into the street! had there been oncoming traffic, this could have caused an accident with me and my family in the car! the car hesitates to shift gears correctly. The RPM hand revs up real high on a light push on the gas pedal and doesn't come down efficiently so the car jerks when if finally "catches". I've had this car for one day! this is a danger and something needs to be done!
The transmission makes a terrible grinding noise. It shutters upon accelerating from a stop, especially when lightly accelerating. When accelerating from a stop, the car may hesitate causing no response in throttle for a second or two, or it may by surprise spring you forward unexpectedly. This is a safety concern that I believe Ford needs to address for vehicles with this transmission.
Hesitate shuttering when shifting! makes the car shake! been to the dealer 4 times with this issue and even had the clutch replaced! been reprogrammed 3 times also! I am told this is all they can do! this is a safety concern for myself and family! I want something done under the lemon law! already made a complaint to Ford! no response as of yet!
Purchased this vehicle as a certified used directly from Ford dealership. Since the second day of owning it, on acceleration there is a buzzing noise under the hood (sounds like a go-cart) and feels like it is clogged. Will accelerate suddenly or will have trouble accelerating especially when getting onto highway which have put me in a few dangerous situations. When coming to a stop or accelerating from a stop you can hear lots of metal clanking and sounds like its chugging. The vehicle vibrates, skips, like it is trying to get in gear on acceleration. Having trouble finding a Ford house that has time or willingness to repair. Any I have called have said it would be 3-4 days before it can get looked at and won't issue a loaner in the meanwhile. I can't go 3-4 days without a car. Monday morning, I am taking in to a dealership and leaving for them to access. This car was purchased for my teenage child who will be getting her license soon, after driving this car for 2 months I do not feel it is safe for her to drive and will be looking at other options for a vehicle.
Transmission jerks aggressively from 1-3 gear. Sometimes acceleration is delayed and sluggish. Has almost caused a wreck on several occasions. Also, the delayed reaction causes the car to lurch forward and the engine revs up high causing the breaks to fail. So you must drive with more distance than normal to avoid collision. I had one car completely replaced. Transmission was completely shot after 400 miles. Grinding, slipping, jerking, clunking, hesitation, etc. This transmission is a piece of junk. Both cars had the same problems.
Extreme transmission shudder. Jolting, jerking, shuddering, shaking, stalling. Had "dual clutch" replaced 3 times thus far. Requested a buyback, buyback denied. Had a couple more repair attempts and now the can't isn't running fully - sent it certified letter from a lawyer and trying to go through the buy back process again before going to court. Had 3 near accidents. This car is a lemon and extremely unsafe.
I bought the 2013 Fiesta in August of 2013. With 500 miles on it the transmission was lurching, clanking, and grinding. I took it to the dealer and they told me it was normal and they wouldn't even look at it. I also complained that the car was only getting 25mpg highway when it claimed 40. They said it was in the window for epa, and it would get better after 1500 miles. I complained to the main Ford customer service and they told me there was nothing they could do. I now have $14K miles on it and it still averages 20-25mpg highway. I had to take the car to them at $12K miles to fix the engine malfunction. When I called the mechanic he already knew what it was, which means it happens a lot. The engine still lurches, clanks, grinds, etc. I'm $8K upside down on trade in already because the value of this car has dropped so much in the last year due to all these issues.
Within a few weeks of purchase, the shuddering from a stopped start increased in magnitude (I understand the transmission is supposed to act like a manual but this was too severe) and on occasion after shifting from reverse to drive there was no engagement in the transmission, stepping on accelerator only revved the engine, no movement. Took the car back in, they state that is normal operation, the computer has to get used to your driving. Here we are one year later, it is no better and now has a transmission leak. Took back in for that and the service guy says, oh yeah we are booked way out to Aug 17 (it was July 24th) on fixes for that and he mentioned it is a known issue. Seems it has been known since 2011 yet the sales guys never mentioned it. Evidently mine is severe enough that they got me scheduled for Aug 7. they said that the transmission fluid may have gotten into the dry clutch and all would likely have to be replaced. It is great that they can continue to sell these knowing full well there are problems.
Auto transmission shutter..from a complete stop through the shifting the transmission shutters. My local Ford garage says the car needs transmission packs, ,however due to Ford S computer reading the vehicle is operating at a normal range, so the garage cannot repair. We have almost been involved 3 rear end collisions because of this. Ford has not yet issued a recall on this matter even though there are many Fiestas with this problem, .
I brought my Fiesta in for service about three months after driving it off the lot. I experience knocking, chugging, jolting and jerking everytime I accelerate from a stop light or stop sign. Getting on the highway last week as I accelerated, my speedometer got stuck at 55mph and there was an extreme vibration coming from the bottom, along with the normal snapping noise. I'm taking it back for more service next week for the same reason it was in three months ago. I've only owned the car 9 months. I feel like this car is dangerous and I don't like to drive it. I travel 40 miles each way to work daily and I was happy about the gas mileage that I was getting but I didn't sign up for a lemon.
The vehicles engine makes noise as if something is caught in the engine or is having trouble shifting the entire time while driving. The car jerks aggressively when you begin to accelerate as if it is having trouble changing into gears. When trying to accelerate at times it will seem as if it looses power causing to almost come to an abrupt stop and shaking as if it is going to shut off! not the kind of trouble you should be having with a new car! I have to step off the gas pedal so that it can stop jerking. Several times I have been in the middle of traffic almost having people slam into me because of the abrupt stops the car has, or me almost hitting a car because it jerks to a sudden take off when pressing the accelerator.
In February of 2014 I took my Fiesta in complaining of grinding and rattling noises when taking off from a stop. Both inner and outer input shaft seals were replaced due to a leak as well as the clutch assembly. In July of 2014 at approx. 13,104 miles, my average miles per gallon was dropping as well as the car shuttering on acceleration and turning the vehicle. Again, within five months the clutch assembly was replaced, in may of 2014 a different issue, the check engine light came on. This time diagnosis was the catalyst element failing and the exhaust manifold assembly was replaced. Another issue was I had the green phone icon light flashing on the center display, in which the front display was replaced. I really like the my Fiesta, but I do not feel very comfortable driving it, too much has gone bad in a short period of time. Ford needs to do more in addressing and fixing these issues. Too many Fiesta owners have these issues and this is not a safe vehicle.
I was at the light. The light turned green. The car lunged as I entered and almost hit a pedestrian. I now have 9785 miles.I have already got them to fix the transmission and 590 miles later it was back to the same thing. It lunges. It grinds a tow speed. It is a nightmare. I know I am not the only one complaining. Please do something before someone dies.
I have had my car in numerous times to the dealer with problems with the transmission. Finally in may of 2014 I had the clutch replaced. The car was about 75% better, not perfect but better. Today the transmission is slipping and shifting through various gears randomly. It has no acceleration power from a stop. I am afraid to drive the car. The car is very dangerous to drive and they need to recall these cars.
Ford Fiesta 2013 (automatic transmission) - started car. Put car in reverse. Car did not reverse and there were rattling and grinding sounds coming from transmission. Restarted car. Car reversed. However, once car was put into drive the transmission was rattling and grinding again. Once I tried to accelerate, the car lurched forward, stopped and lurched forward again. The acceleration was not smooth, it felt like the car might stall. The engine noises were loud and not typical. Until I reached 45 miles per hour, the engine did not quiet down. Driving in traffic was terrible. I had to leave extra room to stop as I did not trust the car to downshift properly. I had to leave extra room to accelerate because I could not predict if the car would go at all or accelerate at an unpredictable speed because the transmission was not trustworthy and the clutch kept slipping. Overall, the Fiesta's transmission issue has to do with the vehicle's design, and this is not an isolated incident. From 20,000 miles on, I have taken the car in twice to try and fix this defect and it continues to exist. I currently do not have the car as it is at the dealership and has been for 24 days and counting. They can't seem to fix the defects and this transmission design should be investigated. I am currently working with the BBB autoline to try and resolve this issue.
A D V E R T I S E M E N T S
- Mansfield, OH, USA