This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2 issues 1) the front passenger door though closed is read as a warning "door ajar". the warning stays on at all times. It drains the battery and I have replaced the battery once since owning the 2013 Ford Flex when purchased in 2016 with just under 20,000 miles on it. The interior lights stay on from starting the engine until accelerated speed. The interior lights after parked stay on for a minimum of 30 minutes though it could be longer contributing to draining the vehicle battery. 2) the vehicle began to feel as if it is pulled while in commute. Not starting right away or shuts down/stalls. It has stalled and not turned over though the lights and radio work. Fortunately this has happened after being parked in my parking spot. It will not turn over, but the next morning it will start. After reading about similar issues for other Ford Flex vehicles last week with my vehicle doing the above action I replaced the fuel pump relay module. Which is located in the rear passenger area between rear passenger door and furthest rear window where the seat belt pulls from I felt I had resolved the issue. However, a week exactly later I attempted to start my vehicle when the exact scenario happened all over again. Vehicle would not start, but lights and radio worked. Left alone overnight I went to start it this morning and it starts. Through out the duration of this issue of stalling, not starting, pulling while in motion as it feels like the vehicle is being jerked there is no check engine light or when checking system the only warning is passenger seat ajar.
The car reports the front passenger door as being open/ajar. This causes the vehicle to unlock all doors even when the vehicle is in motion. The car alarm activates randomly as well. The Ford dealer's certified repair technicians charge to replace the sensor, but I have had this part replaced 3 times and the defect continues to occur.
The vehicle incorrectly believes the doors are open when they are shut. This prevents the doors from locking at all speeds, which is an unsafe condition. If an occupant tries to lock the doors while the vehicle is in motion, the vehicle immediately unlocks the doors. The issue also causes the interior lights to stay illuminated while the vehicle is parked and until the vehicle reaches an appropriate speed when in use. The open/closed state of the door changes at random (without the actual door being opened or closed) and causes the alarm to randomly go off when the vehicle is parked. The combination of the lights staying illuminated and the alarm going off when the vehicle is parked drained and ruined the battery in the vehicle. Jump starting the vehicle did not work and the battery had to be replaced.
The door ajar sensor stays on even after the door is shut. Two doors have had this issue repaired already in the past, now a previously repaired door and another door are coming up on the dash screen as door ajar. This causes the interior dome lights to come on, which drains the battery and the alarm to randomly go off at night while the alarm is set and the door "opens and closes" as the car car is thinking is happening without disarming first. The dome light also stays on for about 30 seconds while driving, which is distracting at night. The doors will no longer automatically lock while driving either since the car thinks the doors are open. This seems to be a common issue that needs to be addressed beyond Ford.
- Orange, CA, USA
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When the door is closed the light indicates it is open on the driver side and the passenger side. There is a recall on 2014 15 and 16 for the same issue
The contact owns a 2013 Ford Flex. The contact stated that the vehicle failed to start without warning. The vehicle was taken to greene Ford company (2365 brown bridge rd, gainesville, ga 30504, 770-532-5620), but the failure was unable to be duplicated. The contact stated that the failure recurred. The manufacturer was made aware of the failures and stated that there was no recall. The contact was referred to NHTSA. The vehicle was not repaired. The failure mileage was approximately 62,000.
I have a 2013 Ford Flex and the doors always say they are open even thought they are closed. It causes me not to be able to lock my doors, the dome light to stay on which is very dangerous when reversing at night out of a parking spot, and I believe it's unsafe being that I have children and I can't know whether or not the doors are closed accurately. I've contacted Ford several times and get the run around. The dome light will stay on until I've hit 10mph. Reversing with a bright dome light on is very dangerous. I've also had to replace my battery several times because the light stays on.
The driver side door sensor keeps saying that the door is open when it's closed. While driving the car says shift to park and constantly alerts because it thinks that the door is open and won't allow the doors to lock. The car alarm goes off randomly even when it's locked and you aren't able to use the buttons to turn off the alarm without manually inserting the key in the door while pressing the button.. and the light on in the car will stay on all night because it thinks the door is open. I have seen this as an issue for many other people who own the Ford Flex as well. With the doors not locking during driving and battery drainage this concerns me as a mother.
Right passenger door keeps saying ajar when closed. Interior light stays on when doors shut and car is in motion.. open and shut door several times but indicator stays on. Alarm goes off randomly at anytime car is parked. Doors do not lock anymore when car is being driven. Safety concerns that door is not shut when car is in motion.
The rear passenger side door sensor is on saying door is not closed. Door is closed and sensor will not go off. This keeps the inside lights in the vehicle on for a certain amount of time after you start driving or after you turn the car off. It is very hard to see at night when you are trying to back up and the inside lights in the car are on.
The contact owns a 2013 Ford Flex. While the vehicle was in reverse, all the warning indicators illuminated. While the vehicle was parked, the trunk opened independently. The vehicle was not taken to a dealer or independent mechanic to determine the cause of the failure. The vehicle was not repaired. The manufacturer informed the contact that there was no recall on the vehicle and did not assist. The approximate failure mileage was 40,000.
When stationary and parked, the door ajar error message appears on the dash for the driver's door after entering the vehicle. This produces error messages on the screen, turns on the interior lights, and prevents the doors from being locked. After repeatedly opening and slamming the door shut multiple times the message may or may not go away. If slamming the door shut multiple times does not work the messages, lights, and inability to lock the doors continues while in motion.
The drivers side door is showing that it is open randomly when I am driving down the road. (door is closed and locked) the lights and alarm will come on and makes it unable to see at night when driving. This is a safety issue and needs to be recalled due to unsafe driving conditions. The door sensor is a issue that needs to be fixed.
This car is riddled with electrical problems most importantly the passenger door doesn't read closed so the doors won't lock when you start driving allowing my 3 year old niece to open the door at 20 mph almost giving my wife a heart attack. Then the alarm goes off at all kinds of random times, if this happens while driving it also shuts off and locks the steering wheel disallowing you to get the vehicle off the road luckily I live in a small place where it's not been a cotastrify. Also just recently a crash indication module decided it ha D been in an accident and stranded my wife 75 miles from home. Oddly I have a family friend who traded her Flex in for the same reasons.
1. driver and passenger side door sensor/latch/electrical malfunction. Door is ajar warning does not turn off. Doors cannot lock when driving. Major safety issue for kids in back seats. Alarm goes off anytime randomly. Drains battery and affects electrical system. Faulty back up camera. 2. water pump failure under engine. Covered by 6yr/60K warranty, failed at 62K miles. Replacement cost is an extreme high cost of $2700.
Car battery dying. Said synch line is in, but it's not. Door ajar lights for both driver and passenger side are always on. When come to a stop, beeps and says engine on, shift to park. Can't lock doors. Have to manually lock doors, otherwise the alarm always goes off. So cannot lock the hatch. This is a safety and theft problem. Interior lights stay on for hours at a time. Cannot see when backing out of places at night because the interior light is on. This is going to cause an accident.
A D V E R T I S E M E N T S
- Marysville, CA, USA