This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I took it to russell and smith Ford in houston, tx. They said the battery was the issue. A week later same problem, it cranks but wont turnover. It is now at sterling mccall Ford in houston with the same problem. I will attach their diagnosis. I have 57, 000 miles only on this vehicle. I hope that this will all go out to all Ford dealerships..thank you
My 2015 Ford Flex was exhibiting symptoms described in the Ford safety recall 16S31. The engine stalled while driving with no warning 5 times over the past two years of ownership with the most recent occurring on 6/20/2019 at 8:15 am. Each incident was at different speeds (30 - 70mph) but no warning prefaced the stall and you had to cut the power off and turn it back on for the car to start again. Two of the stalls were during turning operations while others were while driving straight. On other occasions the engine did not start via remote start, however no dates recorded. This recall, that describes the exact symptoms, states that it does not cover my vehicle because I have a different engine. However, the part in the recall is the fuel pump control module. My 2015 Ford Flex had the fuel pump control module aa8A-9D412-ca with the supplier part number 2177806-5E. As per the recall, this is a part that needs to be replaced. I just had the dealer replace it with the new part aa8Z-9D370-B, service history below: We have taken the vehicle to two separate Ford dealerships over the past year due to this issue. Neither dealership recognized this issue because our VIN number wasn't on the list of vins provided by Ford. I paid for the repair recommend in safety recall 16S31 out of pocket so that my vehicle will be safe to drive again. The first dealership replaced the throttle body and charged us for it. After the issue occurred again, the second dealership again replaced the throttle body since the throttle body was still under warranty from the first repair. It appears the recall does not cover all of the affected vehicles. There are other Ford Flex that have these faulty parts.
The car was used in the morning and worked fine. It was parked in the driveway and sat for under an hour before we turned it back on and tried to turn on the heated seats when we realized the touch screen no longer worked and would not respond to touch at all. The screen appears to still work (the temp changes and such as the other buttons on the dash or steering wheel are pressed (not on the screen) however the touch screen has completely stopped responding to touch or working and therefore I can not access any part of the vehicle settings that require you to touch the screen such as the heated seats, lighting, directions, music in outs, etc. It has taken away half the features of the entire car and is an extremely pricey repair on something that should never have failed! especially after many other parts have failed on this car like the fuel control module, wheel bearing, electric seat and also the air compressor just failed also on a car that is only 4 years old.
On July 5, 2018 I was driving at 35 mph on a city road when a warning light with the words "steering assist fault, service required" suddenly came on and the steering stopped working almost entirely. There was very little manual ability to steer the car. Fortunately we were on a very wide, empty road, so I was able to use both lanes and get the car to my house. If this had occurred on a busy city street or narrow lane, with any kind of traffic, we could have easily been in a serious, even fatal collision. I hope that other Ford owners will report this problem if they experience it, so that a recall can be initiated if needed. This was a dangerous system failure that should be investigated.
- Newman, CA, USA
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The contact owns a 2015 Ford Flex. The contact stated that the vehicle experienced a complete loss of power without warning. The dealer and manufacturer were not contacted. The failure mileage was approximately 66,000.
The contact owns a 2015 Ford Flex. While driving 65 mph, there was an abnormal noise and a fire erupted under the front of the vehicle. The contact coasted the vehicle over to the side of the road, which was on fire. A fire inspection report was not yet confirmed and the vehicle was towed to a yard. The dealer (kendall Ford of anchorage, 1950 gambell St, anchorage, ak 99501, (866) 591-3517) was notified several times, but had not yet responded. The manufacturer was notified and the contact was waiting to determine if they may be able to investigate what caused the fire. The VIN was not available. The approximate failure mileage was 27,000.
The contact owns a 2015 Ford Flex. While both the engine and air conditioning were activated for a short period of time, the vehicle experienced a complete loss of power. The failure occurred without warning. The failure occurred twice. The vehicle was taken to the dealer where it was diagnosed that it was operating as designed. The manufacturer was notified of the failure. The failure mileage was approximately 24,000.
A D V E R T I S E M E N T S
- Missouri City, TX, USA