In January of 2020 and again in October of 2020, I received recall notices regarding the recall of the Hydraulic Control Unit (HCU) per the 19S54 / 19V-904 recall notice. Once the part was available, I scheduled the work and brought my Fusion to DCH Ford of Eatontown 764. The dealership looked at the HCU and said it was not affected and not in need of replacement. Days later, I tried to drive my car and had no braking capability, save the emergency hand brake. The Fusion was towed to the dealer and it was determined that the HCU failed. It was months before an HCU was available, so the car sat with the dealer until August 2021. I have the repair records showing the part that was replaced is the 2C215 HCU Module, the exact part that is outlined in the recall notice. Ford will not consider the repair under the recall because the recall closed when the vehicle was inspected in April. Despite many emails and telephone calls, Ford is now not responding to any contact and will not consider the repair bill under the recall notification.

- Red Bank, NJ, USA