really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
76,908 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Ford Fusion body / paint problems

body / paint problem

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2009 Ford Fusion Owner Comments

problem #12

Apr 132015


  • 60,000 miles


The contact owns a 2009 Ford Fusion. The contact stated that the handle on the exterior front passenger side door fractured. As a result, the occupant sustained lacerations to the right hand on two separate occasions. There was no medical attention required. Also, the interior front driver side automatic door locks failed to unlock. The contact could only exit the vehicle from the passenger side door. The vehicle was taken to the dealer, but was not repaired. The manufacturer was notified of the failure. The failure mileage was 60,000. Updated 09/02/15

- St Louis, MO, USA

problem #11

Jun 212015


  • 76,000 miles
The contact owns a 2009 Ford Fusion. The contact stated that the interior driver side door handle failed to open the door and the door lock malfunctioned. There were warning indicators illuminated indicating that the doors would not work. The vehicle was not taken to a dealer or an independent mechanic. The manufacturer was not made aware of the issue. The VIN was invalid. The approximate failure mileage was 76,000.

- Amherst, OH, USA

problem #10

Sep 062014

Fusion 6-cyl

  • 70,000 miles
The contact owns a 2009 Ford Fusion. The contact stated that the interior driver side door handle failed to open the door. The dealer stated that the door handle needed to be replaced. The contact believed that the failure was due to the door handle being made of plastic. The vehicle was repaired and the manufacturer was not notified. The approximate failure mileage was 70,000. Updated 10/22/2014 updated 10/29/14 updated 4/1/2015

- Seneca , MO, USA

problem #9

Jul 282014


  • 83,000 miles


The contact owns a 2009 Ford Fusion. The contact stated that the front driver side door lock no longer worked. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 83,000.

- Willowbrook, IL, USA

problem #8

Jan 142014

Fusion 4-cyl

  • 70,000 miles
I parked my car in the garage and tried opening the driver side door. But the handle and lock would not work. So I have to roll down the window and open the door from the outside. Also the driver door will not lock. This is a very serious security issue. I was told that it was not covered under warranty but I didn't do anything to cause this. It is just very cheap parts and poorly designed.

- Chesterfield , MI, USA

problem #7

Nov 062013


  • 63,000 miles
This may be a huge coincidence but immediately after being sideswiped with only passenger side view mirror damaged, the driver's side door would no longer open from the inside. We thought it was related to the impact on the passenger side but this seems to be a recurring problem with Ford Fusion. We have to keep the motor running, lower the window and reach out to the exterior driver door handle to open the driver side door. This should be a Ford recall item. For awhile the airbag light will intermittently stay on while driving.

- Hummelstown , PA, USA

problem #6

Jun 222013

Fusion 6-cyl

  • 97,000 miles


I just parked the car, turned off the engine, and was unable to open the driver door from the inside. All of the other doors worked fine. I now have to unlock the doors, put the window down, and reach the outside door handle to open the driver door. It is difficult for someone with arthritis. This is also a severe safety hazard.

- Fredericksburg, VA, USA

problem #5

Mar 142013


  • 74,800 miles
I had stopped at a convenience store and when I tried to open the door the door handle wouldn't unlock. I had to climb out through the passenger side. I could open the door from the outside. This is the 2nd time the handle has broken. The first time was within the 1st year I purchased the car. I have taken it to the dealer to look at. Seems this is a recurring problem with this car.

- Leander, TX, USA

problem #4

Mar 112013

Fusion 6-cyl

  • 179,000 miles
Went to work Monday, March 11th, and when I got to work my driver's side door would not open from the inside so I had to roll down window and open from outside. It will not lock either.

- Sallis, MS, USA

problem #3

Jul 162012


  • 60,000 miles
The chrome on the inside driver door handle is peeling and severely cut my finger.

- Philadelphia, PA, USA

problem #2

May 122012

Fusion 6-cyl

  • 50,100 miles
After parking my car I pulled my door handle to get out of my car, when my door handle broke. The plastic is poor quality and snapped leaving my handle nearly hanging by a few pieces. This is a very common problem even so as much that when calling Ford to get it repaired they laughed at me citing it has happened with many other people. Seeing as there are several occurrences of an unanticipated problem with this vehicle I would like to recommend that this become a tsb.

- Calcium, NY, USA

problem #1

Dec 092011

Fusion 4-cyl

  • 40,000 miles
Driver side interior door handle broke making it difficult to exit vehicle.

- Four Seasons, MO, USA

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