This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2009 Ford Fusion. The contact stated that while driving in rain, sleet, or inclement weather approximately 40-45 MPH, the brake pedal was applied however, was soft and depressed to the floorboard. There were no warning lights illuminated. The contact had to pump the brakes to engage to about 50 percent. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the brakes needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure however, no further assistance was provided. The vehicle was previously repaired under NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The failure mileage was approximately 99,300.
The hydralic control system has failed. In April, I did have the car taken to Serra Ford in Rochester to fix the recall 19S54 Brake Campaign. The HCU did pass the test on that date and a DOT 4 flush was completed. Last week the HCU fail and when I took it to the dealership, they said I would need pay $1700 for a replacement part that has shown to be a cause of the ABS failure. Therefore, Ford should pay for the cost of the replacement.
- Troy, MI, USA
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- Allendale, MI, USA