This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Air bag light will stay on during hot days or if car has been left outside in heat during initial startup. Turning car off then on sometimes corrects the issue. Car had 55K miles on it when it first started to happen. Seen issue happening to many other 2015-17 Mustang owners online
The contact owned a 2015 Ford Mustang. The contact stated that the air bags did not deploy during a crash. During the crash the driver sustained injuries to the upper torso. The cause of the failure was not determined. The contact stated that while driving approximately 5 mph driver lost control of the vehicle and crashed into a cement utility pool. During the crash the front end of the vehicle was severely damaged but the air bags did not deploy. The message "air bags deployed" had displayed in the instrument panel. The driver sustained injuries to the upper torso and was transported to the hospital by ambulance. The vehicle was towed away and deemed a total loss. No police report was filed. The cause of the failure was not determined by a dealer or independent mechanic. The contact mentioned that the seat belt failed also failed to retract at the time of impact. The contact stated that she requested the insurance company to investigate the failure of the air bags however, the advised her to contact the manufacturer as the air bags failure were already under investigation. The manufacturer was notified of the failure. The failure mileage was 106,000.
I was like I was dreaming when after I was woke up in the hospital and there was a lot of time missing you know I can remember at the every little thing I was missing a lot of time before we went out and the wreck you know right after a couple of days of being conscious and never should have wrecked you know and it just it just let nothing making no sense and then it all come clear I was knocked out before the wreck an example of a how I don't know why I don't know all I know is I was knocked out a couple of thousands of a second before the red cuz I missed you too much of
- Eight Mile, AL, USA
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When traveling at 65 miles a hour the airbag light, traction control lights and ABS light came on the vehicle also lost power steering. I was told that because the airbag light was on the airbags would not function. Dealers report that rear driver hub driver side caused the issue. Dealer refused to cover under warranty even though airbag system was still under warranty.
We were stopped in fast lane in freeway traffic, car in center lane hit back passenger side, pushing us into Tahoe in front of us. Driver that hit us was going 30-35 mph on impact. Only the drivers leg airbag went off, passenger airbag popped cover off on right side and got stuck so did not deploy. Drivers front steering wheel airbag did not deploy. Driver injured with severe bruising. Back windshield shattered in tiny pieces across entire inside of car. I have confirmed this car did not have any airbag recalls associated with it.
Takata recall. I was involved in a car accident on the freeway. A trailer truck turned into my driver side rear wheel destroying it and pushing me towards the front of his truck. To prevent ending up in front of the truck I turned the wheel to my right causing me to crash into a construction barrier at 30mph. My front right tire took all the impact causing my car to go up about 3-4 feet and slamming down hard. My airbags never deployed.
After driving approximately 5 miles at highway speed, several warning indicators illuminate, including advancetrak unavailable, the ABS indicator, traction control indicator, and air bag indicator. All of these systems become unavailable.
The contact owned a 2015 Ford Mustang. While driving 45 mph, the vehicle hydroplaned and crashed into a mile marker sign. The air bags failed to deploy and the seat belt failed to restrain the driver correctly. There were no warning indicators illuminated. The contact sustained neck and back injuries, which required medical attention. A police report was filed. The vehicle was towed to a salvage yard and deemed destroyed. The manufacturer was notified. The dealer was not contacted. The failure mileage was 50,000.
My 2015 Mustang was totaled on March 11 2018 and none of the airbags came out and on inspection the state trooper said my seat beat misfired. When I contacted the Ford customer service center the guy had the nerve to ask me what did I want him to do about it!!!! I never received a recall at all from anyone!!!! I then ask him to have someone call me I have as to yet not received one phone call... this is just not the kind of response that will continue to sell Ford Mustang if I can't be safe or my family be safe what would make me want to own another one or even tell everyone my experience with Mustang and I have owned many of them I loved Mustangs but this really changes my view of Ford and Mustangs!!!
Seat belt tensioner: Seat belt tension is not retaining tension. Have spoken with dealer and showed them the problem and they agreed with my assessment and have ordered a new pre-tensioner for me. They also noted unnecessary slowness in the retraction of the passenger side seat belt tensioner and will order one for me if I ask for it (which I will). I am asking the NHTSA to contact Ford about this problem as other makes and models could also be affected.
2015 Mustang 2.3 liter. Purchased brand new from fairfield Ford in California. Mustang rear ended 2014 prius at highway speed. Severe accident. Steering wheel airbag failed to inflate in Mustang. Lower airbag in driver footwell inflated only. Driver seatbelt retractor is not locked potentially should be immobilized. Driver of Mustang suffered 2 broken ribs, 2 cracked ribs, and a cracked sternum. Her face also struck the steering wheel and caused her to become unconscious for a little while. Both vehicles towed from scene, Mustang driver did not realize her injuries and went to the hospital the following day. Complaints of chest pain, which is when X-rays were taken and the bodily injuries were determined.
Takata recall. The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was experiencing a progressing failure in which the doors would sometimes unlatch to open or close. The failure mileage was not available. VIN tool confirms parts not available.
My car since 2015 when I purchase my vehicle had a ticking sound from the engine. Ford never open the engine indicating that it will cost to much for them to fix it. On top of this problem has worsen and airbegs, stability and other problems has arise now and Ford refuses to fix them.
Takata recall. The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2015 Ford Mustang. While driving 30 mph, the contact crashed into another vehicle. The contact sustained chest, knee, and back injuries that required medical attention. The contact stated that the driver side air bag did not deploy. A police report was filed. The vehicle was towed to an unknown location. The manufacturer was made aware of the failure. The failure mileage was 12,000.
Air bag defect since new vehicle delivery. I took delivery of this vehicle about two weeks ago and immediately left with it on vacation. When driving off the dealer lot I noticed that the air bag light in the dash was on. But thought this to be normal as that is how the dealer delivered it to me and that I am used to GM vehicles where the air bag light is on under proper conditions. Today while at the dealers body shop for minor paint repair I was told to immediately take the vehicle to their mechanical shop as the light on a Ford indicates the system is not working. The dealer was accommodating and in short order diagnosed the problem to be a defective drivers side air bag. They then took the part out of a similar new car in stock and replaced mine. The problem was not solved. I am now driving a loaner vehicle and being told that a clock spring is on order.
2015 Ford Mustang GT was in an accident, where I rear ended another vehicle. The front end was pushed in about 3-4 inches to the point where the drivers door no longer opens and the hood no longer closes, this prompted the knee airbags to go off, driver side airbag went off perfectly fine, however driver side deployed only half way (more like 1/4) which rendered it defective. Spoke to 2 separate Ford dealerships about it and was told they don't know how an airbag is supposed to work because they did not design it. Recorded the small conversation I had with the Ford dealership service rep, was short because they wouldn't help me, they just basically cut me off and as you can see the airbag failed to deploy properly. Https://www.youtube.com/watch?V=kb-umsm7ih0.
- Los Angeles, CA, USA
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- New York , CO, USA