This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Rear sliding door latch defective. Latch was replaced in 2016-2017 per Ford recall and still malfunctioning. Door will not latch closed at all and comes open, I have children. Ford will not help with the cost to replace this.
After entering my vehicle while sitting in a parking lot, the driver's door wouldn't latch. I see that there are other complaints of similar failures, but the VIN decoder show no un-completed recalls on this vehicle.
Automax Ford killeen installed recall 16S30 on 6-16-17. On 7-22-18, door latch failed in manner described by recall. Took van into automax on 7-25, on 7-31 was told recall part had failed, on 8-1 told I would need to pay for repair. I thought paying for duplicate failure of recall issue was wrong and contacted Ford national office for help. Ford Corp. Response was favorable but not definitely covering cost until dealer response. On 8-6 received final approval that Ford Corp. Would pay dealer. On 8-8 repair picked up car after repair completed, also personally paid for 2nd part for passenger side (since it was likely to fail too if driver side recall part failed & both were replaced during 2017 repair). During pickup, noticed that failed part that had been removed had a 07.10.2014 mfg date sticker. Since recall wasn't issued until 2016, this part could not be a failed recall part but was actually an original part from my vans mfg in late 2014. Dealer suggested this was not the case but would investigate and allowed me to return home with only drivers side repaired and passenger side untouched. Returned home and pulled door trim on passenger side, found seal inside door untouched and dated 2014 also. Could not have performed recall in 2017 without breaking seal. Returned 8-9 with proof and finally got passenger side repaired using part I paid for. Promised refund but not received until 8-21 and amount slightly less than paid due to tax not included. Expressed concern that other customers may also have vans with recall documented but not actually repaired. Assured dealer would take action, but needed time to determine how to fix for others and let me know. On 10-4 followed up and dealer stated there was no plan and since my vehicle was fixed, danger to others was not my worry. Summary: Dealer did not put in recall parts, charged for fix, and may have done it to others.
Ford recall #16S30 was originally issued in January of 2017. Eleven months later my local dealer still does not have parts to fix this problem. I have tried contacting them at several different points, and I get nowhere. Why is Ford not making these parts available to dealers? my door latch is now inoperable on one side.
A door latch with a fractured pawl spring tab typically results in a "door will not close" condition. A door that opens while driving increases the risk of injury.
A D V E R T I S E M E N T S
- Firestone, CO, USA