really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
62,048 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 GMC Acadia steering problems

steering problem

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2009 GMC Acadia Owner Comments (Page 1 of 5)

problem #98

Jan 062017


  • miles


Power steering went out when rpms are low. In my incident I was transitioning from one freeway to another making a right turn about 40 mph. I took my foot off the gas to take the turn slowly. As my RPM went down my vehicle would not turn right any more. The wheel got stuck in the last position before I let go of the gas. I had to give it gas to make the vehicle power steering work again. My concern with this is not that the power steering failed but that steering in general was locking. I have driven cars with out power steering and never have to worry my wheel will lock. The dealer says I need a new power steering pump. But again it should not lock my turn. I had to give it gas to get the RPM up and then it would turn. Once of the freeway at the stop light I tried turning the wheel and it would not turn. Once I gave it gas we were fine. I should not have to worry about getting stuck in the middle of the road turning. My research has found many issues with Acadia steering pump. This is a safety issues that could of caused a major accident.

- Lakewood, CA, USA

problem #97

Dec 022016


  • 31,068 miles
Our 2009 GMC Acadia was taken to GMC dealership on December 2, 2016 with noises coming from engine compartment when steering wheel was turned to the right or left, either standing still or moving. Service technician adviased that the steering gear needed to be replaced, and the bill was $1,466. The Acadia has 31,068 miles on it, and my wife is now afraid to drive the car for fear the steering may go out again.

- Pine, CO, USA

problem #96

Aug 152015


  • 77,000 miles
The contact owns a 2009 GMC Acadia. While driving 10 mph or less, the steering wheel became difficult to turn without warning. The vehicle operates normally at speeds above 10 mph. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 77,000.

- Meriden, CA, USA

problem #95

Jul 042016


  • 78,000 miles


The contact owns a 2009 GMC Acadia. While driving approximately 65 mph, there was a sudden loss of engine power and the vehicle was unable to be driven over 40 mph. The stability traction control warning indicator illuminated. The dealer was unable to replicate and diagnose the failure. In addition, while driving highway speeds, "engine hot" and "A/C off" appeared on the instrument panel. The contact noticed smoke under the hood. The vehicle was coasted over to the shoulder of the road and turned off. The vehicle was unable to be driven due to the failure and was towed to the dealer. The dealer diagnosed that the water pump needed to be replaced. The dealer replaced the part. The manufacturer was notified of the failures and indicated that they also had campaigns that needed to be addressed. The timing chain needed to be replaced, there was a loss of power steering assist, and the transmission cutlet leave plate failed. There were no recalls. The VIN was not available. The approximate failure mileage was 78,000.

- Alburtis, PA, USA

problem #94

Sep 182016


  • 80,000 miles
There is an ongoing and unresolved issue concerning the power steering rack and pump on GM lambda chassis vehicles. The vehicle will intermittently and unpredictably lose power steering assist creating an incredibly dangerous situation. While under warranty the factory quietly supported multiple repairs of the same components- rather than recall this situation GM chose to continue to use their supply of deficient components while they seemed to "wait out" the warranty and thus no longer be liable.

- Old Bethpage, NY, USA

problem #93

Jun 252016


  • 100,000 miles
While driving it's like the steering goes out and you can not turn the wheel have almost gotten into several wrecks because of this issue, it does not do it all the time but lately a lot more often the past few weeks, to the point that I'm almost scared to drive it. This is my means of transportation to and from work so I must drive it..

- Ponchatoula, LA, USA

problem #92

Apr 152016


  • miles


While driving my power steering will go out. I have almost hit several vehicles due to this issue. I think this needs to be addressed asap. I travel with my kids in my vehicle on a daily basis and I am scared to put them in my vehicle due to this issue and I am still paying on my car and can't afford to buy a new one. Please fix this issue,

- Brighton, IL, USA

problem #91

Apr 282016


  • 90,827 miles
April 26, 2016 - my wife was at a gas station and said the wheels on the GMC were very hard to turn either way. Shortly thereafter, she started to hear a whining noise when she would turn left or right. A day later, the noise was more pronounced so I went out for a test drive. The steering seemed ok and the whining noise didn't seem that bad too me. April 28, 2016 - my wife said the noise was louder so I test drove it again, this time, I experienced a momentary loss of steering power on low speed. One time I overcompensated when it was hard to turn the wheel but avoided having an accident. I performed the owner's manual checks, power steering fluid level was good. I then goggled for more information online about steering issues and how to resolve on GMC 2009 Acadia and then I ran into the GMC service bulletin sb-10056459-3388 online. The bulletin described the intermittent power loss we experienced. The condition is described as follows "vehicles may develop a power steering pump wear condition that can cause an intermittent drop of power steering hydraulic pressure that will cause reduced or loss of steering assist. The vehicle may revert to manual steering which requires greater driver effort, particularly at low vehicle speeds". I called our local GM's service department for an evaluation but have not received a callback yet. I am concerned because I believe, if not resolved, may turn out to be a safety issue for us.

- Albuquerque, New Mexico, NM, USA

problem #90

Apr 252016


  • 80,000 miles
I own a 2009 GMC Acadia. While trying to turn my power steering will go out. I have almost hit 3 different vehicles due to this and barely made it in to a parking lot off of a busy street. This is a very dangerous and serious problem that GMC needs to address. I have a daughter that I am worried about letting ride in the car with me due to this.

- Carthage, TN, USA

problem #89

Jan 162016


  • miles
I have continued to have issues with the steering in my Acadia. We called the dealership and described the noise it was making and they said it was normal and it was just the 4 wheel drive kicking in. Now the steering is completely out. We were in a busy parking lot when it happened and almost hit a pedestrian as the steering went out as we were turning left. The car was moving slowly at the time. I am now seeing several forums where others are having the same issue. There is even a pending lawsuit. There is also an issue with the electric where the safety power locks do not work. My son has opened the door when the car was moving because of this. I have had 5 recalls on this vehicle, so it's hard to keep up with all the issues.

- Louisville, KY, USA

problem #88

Dec 012015


  • 80,000 miles


Headlight out 1.5 mo ago, then other side went out. Mechanics have to remove bumper to get to bulb!!! $300-400 minimum labor and parts. Struts if shock absorbers stuck down after up on rack after 2 different tire changes repairs. Car road wobbly until it was fixed at my E pensr. Is this beautiful car a lemon or what?

- Slidell, LA, USA

problem #87

Oct 092015


  • 118,000 miles
I took my 09 GMC Acadia to the GM auto to fix the transmission and they told me they can not fix unless I pay the $2043 to fix my power steering, but I believe its all related to that power steering failure that is cover under the GM policy. And its the same problem to all the Acadia that are out there so I suggest the GM to fix all GMC Acadia without any cost to all the owneri if they fix it right we wouldn't complaint at all

- Anchorage, AK, USA

problem #86

Aug 102015


  • 67,000 miles
At low rates of speed, my 2009 GMC Acadia temporarily looses power assist steering. It occurs off and on (not predictable). When the power assist fails, I struggle to turn the wheel while in traffic. At a couple times, the power assist kicked back on suddenly, causing me to overcompensate and almost get into an accident.

- Janesville, WI, USA

problem #85

May 202015


  • miles
I have a 2009 GMC Acadia. Was purchased in February 2015 from barker GMC dealership. First problem I had was in the first month of me having the vehicle it started to misfire so had to get the coils changed. Then my A/C is not working. In may it started making a clicking noise when I turn the steering wheel. Then end of June sometime and is still occuring it starts when I am going to turn after slowing down it's like my steering wheel gets stuck and is hard to turn. When I am driving at a slow rate or slowing down to turn somewhere that when my steering wheel wants to get stuck. Therefore most definitely poses a danger to family when they are in the vehicle to myself when driving and to others on the rode. This is my family vehicle! I have 3 daughters and 8 month old twin boys in there and I feel unsafe driving it. But I definitely do not have the funds to get these problems fixed and definitely don't feel it is my responsibility to pay for problems that GM knew about for what 3 years now! this vehicle should have never been on the GMC delearship car lot for sale with them knowing of these unsafe problems. I bought this Acadia 2-3 years after this lawsuit was put against them and the people at GMC didn't even bother to tell me about it's unsafe problems with the steering nor did it come up with me checking on this vehicle. If I knew I could go after them to get my 5,500 that I put down on this vehicle and my money back for my car notes I have been paying since March of this year, I would!!! if they cared about the well-being of human life they would not still be selling any of the vehicles that are having these problems til they resolve them!!! there most definitely needs to be a recall. This is causing a safety risk for children, women, and men. Actions definitely need to take place on this matter.

- Houma, LA, USA

problem #84

Sep 012015


  • 88,000 miles
At low rates of speed when making a left or right turn the car loses power steering for a couple seconds then reengages. This causes you to over steer once the power steering reengages which on several occasions causes near accidents with other cars on the road. The problem is occurring much more frequently now and we are taking it to the dealer tomorrow. We have had the rack and pinion looked at and replaced by the dealer on several occasions because of low whining noises at low speeds and other problems.

- Riverside, CA, USA

problem #83

Aug 062015


  • 77,311 miles
Vehicle was purchased from union park GMC dealership in wilmington delware on 7/24/15. I took it to my local mechanic on 7/27/15 after noticig a whinning noise when steering at low speeds. He recommended returning oit to the dealer for repair. The dealer made no repair and claimed "all these Acadias have this whining noise". I then took it to Maryland state inspection where it failed inspection due to "moisture on rack", indicating a leak and replacement of rack required to pass inspection. Dealer service department claims it viewed the boot and found a stain and referred me to tsb # 3352321. However, it was not made clear if they actually pulled the boot and inspected the rack and inside of boot to determine if fluid was accumulating inside the boot. They also claimed they do not guarantee vehicle will pass inspection. I did notice that when the delaer returned the vehicle it had added power sterring fluid, rasing the level from just below min to just above max level.

- Elkton, MD, USA

problem #82

Apr 222015


  • 70,000 miles
Car stalls as I am turning into parking spots, turning or going around significant curves in the road, while im in a round about etc. Luckily I have been able to put the car in neutral and it starts back up and off I go. I am the second owner of this car and I bought it from a non GM dealer. My mechanic is at a loss as to what is wrong because a) there are no codes that are coming up and B) the stalling is very sporadic, it will do it twice in one week and then not do it again for 3 weeks. I have had this car about 5 months and it has happened about a dozen times. I pulled the carfax and called the dealership that did all the work on it with the previous owner. After speaking with the service department, I was told that the previous owner had the same problems and the dealer could not get the car to malfunction while they had it in for servicing. Although she didn't tell me everything that they did to try and resolve the issue, I do know that they went as far as to replace the cylinder head hoping that would solve the issue, but clearly it did not. This is a very dangerous safety issue, I have almost hit several cars due to the fact that when the car stalls, everything locks up and you have no control over anything.

- Canandaigua, NY, USA

problem #81

Apr 232015


  • 100,000 miles
I purchased this vehicle on April 20, 2015. A few days later when making a left hand turn at approximately 20mph, the steering wheel locked up and the vehicle was extremely hard to turn, almost causing a head on collision with an oncoming vehicle. We were told that this is a common problem with these vehicles as the steering rack is faulty. We continue to have difficulty turning the vehicle. I am truly surprised that this issue has not become a recall after reviewing all of the complaints regarding this very same issue.

- Goldsboro, NC, USA

problem #80

May 302015


  • 120,800 miles
The contact owns a 2009 GMC Acadia. The contact stated that the second row rear driver side seat belt failed to latch in place without warning. The vehicle was not diagnosed or repaired. In addition, while making a left at approximately 15 mph, the steering wheel seized without warning. The vehicle was taken to a dealer, where it was diagnosed that the steering pump, steering gear, the front struts, and the driver and passenger side front axles needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the VIN was not included in NHTSA campaign number: 10V375000 (seat belts). The failure mileage was 120,800.

- Westley Chapel, FL, USA

problem #79

Jun 252015


  • 75,000 miles
Having steering problems with my GMC Acadia. Vehicle has appox. 75K miles and I have had several incidents of where it was hard to steer my vehicle. I took to the GMC dealership service dept. And it's the same issues everyone else is having with this make & model vehile. Rack & pinion is leaking & I need a new power steerling pump. There is clearly a defect with this GMC make and model and the customers should have to bare the cost of these reparis. I also noticed this occurs after the warranty ends too. Cost of repairs & labor - around $2,200. Of course the repair guy also noticed 3 other things that needs to be repaired too. The cost of those recommended reparis cost $1,600.

- White Plains, MD, USA

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