really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 GMC Envoy XL accessories - interior problems

accessories - interior problem

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2004 GMC Envoy XL Owner Comments

problem #1

Jul 152007

Envoy XL 6-cyl

  • Automatic transmission
  • miles


Events that have lead up to the failure I believe is poor engineering of the product. I have a 2004 Envoy XL that has the drivers' side power sear and lumbar compressor switch set on the side of the seat. The switches are surrounded by a than large piece of hard plastic. The way it is arranged on the seat no matter how a person get out of the vehicle; pressure is pushed down onto the plastic seat switch cover. I have replaced this product twice now within the past year and a half. The first time it cost me from 65 to 85 dollars to replace a.50 cent piece of plastic. I was told it had a twelve month warranty. Within 3 to 6 months the same thing happened; my wife got out of the vehicle and the seat control switch plate fell to the ground. When I took it back to the dealer for the second time, the service manager asked the problem and when I told him about the switch control cover falling off again; the person stated, " I bet you are driving an Envoy aren't you?" he then said those were a bad design for that model and pop off all the time. Well after replacing the product under the warranty that covered the first one I replaced (bought), I asked does the 12 month warranty start over for the new product" he said no, and if it comes off again, and it will; you will have to buy the next cover plate again. That is wrong!!! if it is generally know throughout the GM service departments a problem exists why does the customer have to continue to pay??" oh by the way, the plastic seat control cover did pop off again for the third time about 1 month ago, so I have engineered it with zip ties that are bright enough when the door is open for people to see what type of product GM actually builds.

- Fulton, AR, USA

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