really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
10 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 GMC Terrain accessories - interior problems

accessories - interior problem

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2010 GMC Terrain Owner Comments

problem #1

Feb 202010


  • 10 miles


Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6) purchased 2010 GMC Terrain VIN [xxx] Feb 20, 2010. At test drive noted low head restraint location at full up extension= uncomfortable to back bone, and head. After purchase noted that GM supplied owners manual for this new model us car section 2-2 had description (warning notation & picture diagram of the proper adjustment), but due to the restraints design (too short of notched extension rods) the safe, and comfortable height adjustment cannot be achieved. Currently I have extended the drivers unit about 2 1/2 inches above its highest locking position (taped in place) which brings it close to the depiction in the manual = a comfortable driving position. I have taken the problem to the new american General Motors up 3 layers of management (1. dealership, 2. customers support, and finally 3.executive offices detroit only to be told in a phone call 5-26-10 that there is no fix for my concern, and that the operations owners manual my not reflect correctly the design of the head restraint placement. This comment was repeated by the service manager at the dealership in his statement to me that my actions were not safe, and that he was sure there was probably a disclaimer in the owners manual printing.

- Los Angeles, CA, USA

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